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Crestmont Toyota
Pompton Plains, NJ
331 Reviews
What makes us different is the "real" people that run the store. Family owned and operated.
"we care" and listen. See why! We dare you to compare. Crestmont Toyota is a Toyota new and used car dealership serving the New Jersey, New york and Pennsylvania areas. We have a friendly and knowledgeable staff that is ready to help you with your sales, service and parts needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 331 reviews
September 15, 2022
Everybody in the dealership of Toyota is very accommodating, from the start that I come in until rhe service is done, Nick is very helpfull, service with the big smile, even the cashier is very accommodating, from the start that I come in until rhe service is done, Nick is very helpfull, service with the big smile, even the cashier is very friendly More
by phil
Employees Worked With
Nick
August 21, 2022
Comprehensive 30 K maintenance check check was done to my total satisfaction. Check in was seemless. Customer service listened to all my questions. Out within an hour. total satisfaction. Check in was seemless. Customer service listened to all my questions. Out within an hour. More
by Janemoleta
Employees Worked With
Don't recall
July 26, 2022
My salesperson Andy was very professional and good to deal with. I had a new car built & shipping from Kentucky. Andy kept me updated for the most part, kept in touch, and answered my calls even on his d deal with. I had a new car built & shipping from Kentucky. Andy kept me updated for the most part, kept in touch, and answered my calls even on his days off. The finance guy got us a little annoyed because he had to keep doing credit inquiries to get us a lower rate. I really don’t think he was trying to get me the best rate at first because I financed through them. I should’ve financed through my credit card company to cut down on the 4 inquiries on my credit report. I have excellent credit and I don’t play about that. Now, my reason for the 3 stars is after buying a car service. Now that I have the car, when I call the customer service number Michelle always answers with an attitude and she’s not helpful at all! Crestmont Toyota sent me a postcard saying my plates & registration was ready for pickup. I live in PA so it’s an1 1/2 drive, I need them mailed to me. At first, she tells me they can’t be mailed. Then she tells me, she can’t find my name in the system so I give her my sons name and she finds it then. This is not my first time calling and she had a bad attitude each time I called and one time I heard her blow her breath before she put me on hold. Plus she talks over you. So for those reasons I wouldn’t recommend this car dealer. How you are treated After you buy the car is everything! More
by Tee Bee
Employees Worked With
June 07, 2022
Bought a vehicle from here at MSRP with no mark-ups or any unnecessary/forced dealer-installed add-ons. Very straightforward, transparent, and upfront. Amazing internet staff as well who provide all the any unnecessary/forced dealer-installed add-ons. Very straightforward, transparent, and upfront. Amazing internet staff as well who provide all the information you want on emails or calls without forcing or insisting you come in person. Inquired and finalized everything email, came in to pick up the delivery a week later, and signed the paperwork. Was out of the lot in 15 minutes. No pressure at the finance office as well. Very pleasant experience. More
by blue4life_
Employees Worked With
Dariel Henriquez, Joe Simone, Rob Bojarun
May 20, 2022
The Service department has gone downhill this past year. Not knowledgeable, Unfriendly and they don’t return calls . Always get a voicemail. Big mistake buying a new Toyota this past year. The Sales Not knowledgeable, Unfriendly and they don’t return calls . Always get a voicemail. Big mistake buying a new Toyota this past year. The Sales people Were really nice to work with but the change in the service dept makes me wish I went with Hyundai. More
by Carla
March 27, 2022
There has been a big change in the past 6 months. Service dept. went down hill. I had an appointment (confirmed) to get my oil changed and perform 120K mile service. When I showed up 1/2 hour early t Service dept. went down hill. I had an appointment (confirmed) to get my oil changed and perform 120K mile service. When I showed up 1/2 hour early they told me the guy that pumps the oil is going home now, maybe a service advisor can get him to stay. The dude from Toyota corporate comes out and says, sorry, you have to reschedule. I asked to speak to a manger and was told no managers are in. Someone gave a 5 star review for Roger Wisnewski on March 25th. Roger is no longer there as well as many other familiar faces. They are all gone. Wonder if the "B" service team is still there? Suggest you look for a new service center. More
by Lynn
Employees Worked With
Roger Wisnewski
