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Crestmont Toyota - Service Center

Pompton Plains, NJ

4.2
137 Reviews

137 Reviews of Crestmont Toyota - Service Center

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September 21, 2022

Nick my service advisor did a great job keeping me informed on the status of my truck. I also appreciated his honesty as well. More

by richardl1998
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Lahr
Oct 04, 2022 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your recommendation. We appreciate your comments about Nick and your experience with us!

September 15, 2022

Everybody in the dealership of Toyota is very accommodating, from the start that I come in until rhe service is done, Nick is very helpfull, service with the big smile, even the cashier is very More

by phil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Sep 16, 2022 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your recommendation. We appreciate your comments about our staff and your experience with us!

August 21, 2022

Comprehensive 30 K maintenance check check was done to my total satisfaction. Check in was seemless. Customer service listened to all my questions. Out within an hour. More

by Janemoleta
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don't recall
Sep 16, 2022 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your recommendation. We appreciate your comments about your experience with us!

June 17, 2022

As always courteous and quick and I always feel most comfortable at the dealership for diagnostic testing More

by Janet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole
Jun 28, 2022 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your recommendation. We appreciate your comments about your experience with us!

May 19, 2022

The Service department has gone downhill this past year. Not knowledgeable, Unfriendly and they don’t return calls . Always get a voicemail. Big mistake buying a new Toyota this past year. The Sales More

by Carla
Recommend Dealer
No
Employees Worked With
Collie Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Crestmont Toyota responded

Good Morning Carla, I am investigating your complaint would you mind contacting me at your earliest convenience? You can reach me at 973-248-4929 or rob@crestmont23.com Sincerely, Rob Bojarun

March 27, 2022

There has been a big change in the past 6 months. Service dept. went down hill. I had an appointment (confirmed) to get my oil changed and perform 120K mile service. When I showed up 1/2 hour early t More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger Wisnewski
Apr 14, 2022 -

Crestmont Toyota responded

Hello Lynn, I am investigating your complaint. Please contact me at your earliest convenience. You can reach me at 973-248-4929 or rob@crestmont23.com Sincerely, Rob Bojarun.

March 25, 2022

Had a very good experience . Everyone friendly and the price was right. Bringing my other Toyota next week for service More

by Richard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Apr 14, 2022 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your recommendation. We appreciate your comments about your experience with us!

February 11, 2022

Wonderful customer service, the wait is not that long very friendly staff, nice waiting area More

by Celinesavkov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 02, 2022 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your recommendation. We appreciate your comments about your experience with us!

December 02, 2021

Today I had my 2014 RAV4 in for the 60K mile checkup, and the service writer, Jeremy Hannon, was very professional and knowledgeable about my vehicle. After two hours, I was on my way. I bought my vehicle t More

by bobhannon68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Hannon
Dec 22, 2021 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your recommendation. We appreciate your comments about Jeremy and your experience with us!

November 18, 2021

I have been doing business with them for a long time and have never been disappointed. More

by Barbara Cioletti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Dec 01, 2021 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your recommendation. We appreciate your comments about your experience with us!

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