Crippen Buick GMC Mazda Volvo

They got my vehicle in and out very quickly a lot faster than I was told. The advisor was very professional than I was told. The advisor was very professional More

I have had multiple disappointing experiences with Crippen Volvo, but this latest one has completely destroyed my confidence in this dealership. I brought my Volvo in because the check engine light Crippen Volvo, but this latest one has completely destroyed my confidence in this dealership. I brought my Volvo in because the check engine light would intermittently come on. After their service, my vehicle won’t even start. It is now completely dead—there is no electrical power whatsoever. It can’t even be jump-started because nothing in the vehicle powers on. When I called the dealership expecting them to stand behind their work or at least help determine what went wrong, I was told that I would be responsible for paying to have the vehicle towed back to the dealership. On top of that, they wanted to charge me another diagnostic fee just to look at it again. This level of customer service is unacceptable. When a vehicle leaves a dealership in worse condition than when it arrived, the customer should not be left paying for a tow and additional diagnostic charges just to find out what happened. Unfortunately, this is not an isolated incident. This is the latest in a series of poor experiences I’ve had with Crippen Volvo, and it has convinced me that I will never return. I cannot recommend this dealership to anyone looking for honest service or accountability. There are far better places to trust with your vehicle. More

We are very pleased so far with everything they do. Very timely, courteous, knowledgeable, and dependable. Very timely, courteous, knowledgeable, and dependable. More

Vehicle had engine icon light on display panel and a message that appeared on the display panel that needed attention. message that appeared on the display panel that needed attention. More

Excellent service, service writer Nick was fantastic & the service technician did a great job & completed on time. the service technician did a great job & completed on time. More

Excellent sales team from start to finish. Armando, Al, and Chad created an amazing experience. Explained every step of the way with smooth hand offs. Armando, Al, and Chad created an amazing experience. Explained every step of the way with smooth hand offs. More

Great sales team and service department. Very patient and happy to answer any questions or concerns. Friendly!!!! Very patient and happy to answer any questions or concerns. Friendly!!!! More

Let me take this opportunity to share our recent car shopping experience. Our last stop was at Crippen Mazda, which should have been our first. Because at the dozen or so car dealerships we visited we d shopping experience. Our last stop was at Crippen Mazda, which should have been our first. Because at the dozen or so car dealerships we visited we discovered many had bait and switch advertising when we found they didn't have the cars they advertised. Salesman who couldn't provide us with the car we were looking for and one dealership was in Ann Arbor. After looking at 2 cars neither one we were sold on, but decided to keep looking only to have the sales manager who demanded to know why we were not buying the car his salesman showed us. They even accused us of wasting his time. So at our wits end we stopped to look at the Mazda's on Crippen’s lot and was immediately impressed with the price of their cars and thrilled with the options that came on the car in our price range. What really sealed the deal for us was their salesman Brian who let us drive several cars before deciding on a CX50 for a very reasonable price. He was very professional and didn't use pushy sales tactics, worked out an equitable deal. The finance department also was very professional and competent. Overall I would highly recommend Crippen Mazda and especially Brian, as I said at the beginning. if we had went there first it would have saved us a lot of time and trouble. Thanks Brian! More

We experienced great Service, and we completed the sale in a reasonable amount of time. in a reasonable amount of time. More

Crippen's service department did a complete tuneup and serviced my transmission on our Buick LaCrosse. We have almost 100,000 miles on the car with most of the service work done at Crippen. We continue t serviced my transmission on our Buick LaCrosse. We have almost 100,000 miles on the car with most of the service work done at Crippen. We continue to come back because of the fair treatment and competitive prices. More