Criswell Acura

This is my first Acura (previously owned Lexus for the last 10 years, and recently had a 2013 Toyota). The experience at Criswell Acura in Annapolis could not have been a better experience. I must admit last 10 years, and recently had a 2013 Toyota). The experience at Criswell Acura in Annapolis could not have been a better experience. I must admit I was skeptical about getting out of my trade with my head above water which was a 2013 Toyota I purchased from CarMax in Laurel - big mistake! Lamont assured me he would do what it takes to make me a customer and he did! Mustufa started the deal with a great price on the Acura and Dawn worked very hard to get me the best financing she could (unlike CarMax). I got a better car and my payment is LESS. I even purchased the CilaJet and extended warranty. When I picked up my car, it was absolutely beautiful. I'm glad I let my guard down and decided to pursue this car and dealership. So far I love the car and I will be in the Acura family for years to come. More

I recently purchased a 2013 Acura MDX. Everyone was definitely very helpful, courteous, and patient. After talking to them they knew exactly what I wanted before I knew. They assisted me with not only definitely very helpful, courteous, and patient. After talking to them they knew exactly what I wanted before I knew. They assisted me with not only picking the right car for me but they assessed what my needs were efficiently. Angela and Lamont helped me "personalize" the best car for our family. Dawn was very nice also to work with. Her smile lit up the room and calmed me when I felt I was gonna sign "my life away"! All in all, I had a wonderful experience as before when I purchased my 2009 Acura TL from them. More

Friendly, accommodating, flexible, great followup & customer service. They did everything correct and treated like family. The service was impeccable, and they worked REALLY hard to make the deal work customer service. They did everything correct and treated like family. The service was impeccable, and they worked REALLY hard to make the deal work for us. More

The bottom line is that Frank Concepcion,our sales person, made the entire process of purchasing my wife's new RDX enjoyable! We got a good price, without the back and forth haggling that often mak person, made the entire process of purchasing my wife's new RDX enjoyable! We got a good price, without the back and forth haggling that often makes new car buying a real hassle. In all of our dealings, he was straightforward, consistent and responsive to our questions. He and the sales manager, Lamont Randall went out of their way to find the car we wanted in a very short time. Overall, this experience affirms our positive evaluation of Criswell's sales and service operations. We have and will continue to highly recommend this dealership to our friends! More

I've received excellent service from my salesperson Frank Concepcion. He was knowledgeable, patience and very helpful. I would recommend this dealership because of my great salesperson and his ma Frank Concepcion. He was knowledgeable, patience and very helpful. I would recommend this dealership because of my great salesperson and his manager Lamont Randall. Thank you Tammy More

Great experience all around. Both Lamont and Angela were friendly and professional Would recommend to anyone looking to buy a car. Enjoying my new v friendly and professional Would recommend to anyone looking to buy a car. Enjoying my new v More

Mustafa Nasr is the most professional salesman I have met in a long time. We handled the sale of my new RDX over phone/email and knowing my time constraints, the car and paperwork were ready when I arrived in a long time. We handled the sale of my new RDX over phone/email and knowing my time constraints, the car and paperwork were ready when I arrived to finalize the sale. He patiently set up all the necessary functions in the new car while I sat there and scratched my head. Dawn in finance was terrific too. I purchased from Criswell because it has been servicing my other Acura for many years and I trust the service dept -- all professionals. Thanks again Mustafa! More

After some research on SUV's, we visited Criswell Acura in Annapolis to look at the RDX. Working with Stefano Rinaldi our Sales Consultant and Lamont Randall the Sales Manager was a great and pleasa Acura in Annapolis to look at the RDX. Working with Stefano Rinaldi our Sales Consultant and Lamont Randall the Sales Manager was a great and pleasant experience. Our first meeting was with Stefano who was very knowledgeable and personable to work with. Being an informed but "picky" consumer, they made the experience very smooth and enjoyable. After a few calls with Lamont and Stefano, we came to terms and they had the car ready - even the extras we had put in that evening when we arrived. The paperwork was handled efficiently and Dawn had everything ready for us to sign. Stefano synced our phones and showed us tips on setting up a lot of the options. I would highly recommend this dealership. Who knows when the 14 MDX comes out - might have to take another look. Thank you Stefano, Lamont and Dawn for all your help in making our first business deal with you a pleasant experience. More

Lamont goes the extra distance for service, sales and ease of sale. He even made sure my car was delivered with a full tank of gas! ease of sale. He even made sure my car was delivered with a full tank of gas! More

Meg Black and Alan Hannon were pleasant and professional to work with. The deal was straightforward and they stand by their cars. I would recommend them to anyone looking for a used vehicle. to work with. The deal was straightforward and they stand by their cars. I would recommend them to anyone looking for a used vehicle. More