Criswell Chrysler Dodge Jeep RAM of Thurmont

Sunny Falcon was fantastic! She was very kind, not pushy, and helpful. We were not impressed with the customer service treatment of the finance department and other staff. Unfor She was very kind, not pushy, and helpful. We were not impressed with the customer service treatment of the finance department and other staff. Unfortunately, the treatment we received from the rest of the dealership employees will result in is not going back there for anything. More

Both Jarrett and Annette were great to work with. Very knowledgeable and professional during the whole transaction. If you are looking for a new Dodge I would highly recommend Jarrett. Very knowledgeable and professional during the whole transaction. If you are looking for a new Dodge I would highly recommend Jarrett. More

ISABEL BORSUM was an absolute pleasure to work with during my experience of buying my first Jeep! She searched high and low to find the perfect Jeep for me. She was constantly sending me Jeeps to look during my experience of buying my first Jeep! She searched high and low to find the perfect Jeep for me. She was constantly sending me Jeeps to look at and was willing to go a million miles to make sure my car buying experience was the best ever. Once she realized there were no car on the lots that fit exactly what I wanted she helped me custom order my Jeep. I sent her pictures of what I wanted (I had no idea the names of the parts, lifts, wheels, tires, etc. but Isabel made it happen as you can see my beautiful white Jeep pictured... she did an amazing job and I couldn't have done it without her!!)). Her counterpart Rick in finances sealed the deal and helped me through the financing process so smoothly! And James in the service department has been my go to guy whenever I need service done or have questions about my Jeep! He is so helpful and so sweet and sometimes will even take my car over for a car wash if he has time! I had a wonderful experience from the start and do you want to know the thing I love most? It been a year since I bought my Jeep and I still interact with Isabel and she is still so helpful with anything I need! She is always willing to help guide me with anything I need and answer questions about my jeep. GREAT SERVICE! GREAT SALESWOMAN! GREAT DEALERSHIP! 10/10 recommend. More

I stopped into Criswell CDJR of Thurmont on Friday at approx 1 pm to look for a "lid" for a 2021 Wrangler 2-dr without the upgraded subwoofer. Marcos worked with me along with another parts person or tw approx 1 pm to look for a "lid" for a 2021 Wrangler 2-dr without the upgraded subwoofer. Marcos worked with me along with another parts person or two (I believe it was Bob and Cory) until they found the part. An hour later it was ordered, got a call Saturday morning the order was in. Went to the dealership to pick up - tried the new "lid" - it worked perfectly. Much thanks to "my" dealership for life. I have a dealership closer to me and all they wanted to do was match what my VIN said I needed. I told them I wanted to replace the one with the subwoofer hole in it (sub no longer located there) with a solid one. Couldn't get that thru to them. Fortunately, the dealership I bought from Criswell CDJR of Thurmont took the time to help me - Again thanks, Marcos and crew. More

My husband and I had the greatest experience from Vincent Seiler and the staff from Criswell of Thurmont. Vincent's customer service was outstanding. His knowledge of the vehicle was exceptional. This was Seiler and the staff from Criswell of Thurmont. Vincent's customer service was outstanding. His knowledge of the vehicle was exceptional. This was by far the easiest vehicle purchase that we have EVER made! I highly recommend Vincent and Criswell of Thurmont for all your vehicle needs! More

Very Polite, very professional. In and out service! I am definitely going to return and am living my Jeep! definitely going to return and am living my Jeep! More

We had such a great experience. From the time of setting the appointment Will was awesome! We feel that the finance department was also helpful in explaining all of our options. The vehicle is beautiful and the appointment Will was awesome! We feel that the finance department was also helpful in explaining all of our options. The vehicle is beautiful and was detailed amazingly as well. All in all a great experience! We will definitely be back in the future and would recommend to family and friends. More

I had a wonderful experience at Criswell Chevrolet in Thurmont MD. My vehicle buying experience couldn't have gone any better. The salesman Will is the best i have ever worked with on purchasing a vehic Thurmont MD. My vehicle buying experience couldn't have gone any better. The salesman Will is the best i have ever worked with on purchasing a vehicle. I highly recommend Will and his associates to anyone looking to purchase a vehicle. Mark in the financial department was awesome at getting financing and getting the best payment possible. Good work guys !! Thank you for all of your help. Darin Routzahn More

We had a wonderful experience with criswell of Thurmont with the purchase of our pre owned gmc 3500. Will Ryan, our salesman went above and beyond our expectations. He put in extra effort with our less th with the purchase of our pre owned gmc 3500. Will Ryan, our salesman went above and beyond our expectations. He put in extra effort with our less than ideal conditions to have us test drive transfer, purchase, and drive all in less than a couple hrs. I have bought 3 vehicle s from criswell and will continue to shop with them. More

Charged me 3% to use my credit card I can’t believe that a multi million dollar business needs to charge its customers the fee to use a credit card! a multi million dollar business needs to charge its customers the fee to use a credit card! More