I live two states away from "little ol' Thurmont" and I wanted to ensure every last detail was covered off on what was a too-good-to-be-true Silverado before making the 200+ mile trip. Joe responded first thing in the morning to my overnight inquiry and stayed in constant communication throughout the week leading up to my eventual trip to Maryland. Joe was incredibly respectful and left ALL of the decision making in my hands.
From the time I stepped foot on the dealership property until the moment I drove the lot with my immaculate 2017 Silverado 1500 Z71 Redline Edition, there was never an inkling of your "typical" car salesman act -- that dog and pony show that 12 times out of 10 makes the buyer's skin crawl. I wish every big purchase was as easy as Joe made it. Criswell Chevy is not around the corner, but through his professionalism and personal touch, Joe gained a loyal consumer and the next time I or someone I know is looking for a vehicle -- the first call I'm going to make is to Joe Jacobs.