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Criswell Chrysler Dodge Jeep Ram of Woodstock - Service Center

Woodstock, VA

4.7
293 Reviews

293 Reviews of Criswell Chrysler Dodge Jeep Ram of Woodstock - Service Center

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April 15, 2024

I had a scheduled appointment every one was on time. Great Experience. I'll definitely return. More

by TIREGUY03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

We're happy to see we met your expectations and look forward to your next visit with us!

April 02, 2024

Honesty is best practice if a repair is going to take longer then a week that’s okay but don’t continue to tell me week after week “ should be done Friday or early Monday” for multiple weeks just tell me More

by Firefighter18_9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Crowley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Harne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

It is our goal to offer a positive service event, and we regret this was not your experience. We appreciate all feedback and have shared your comments with our team for consideration. We truly hope you will consider giving us another chance to work with you to provide a better visit in the future.

April 02, 2024

I have been going thru a set of four tires every 12 months repeatedly have had criswell check alignment and rotate tires every oil change they have never mentioned uneven tire wear brought car in for o More

by Frankieswife22657
Recommend Dealer
No
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Crowley
Apr 11, 2024 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

We are sorry to see you are experiencing this issue with your vehicle. We appreciate you taking the time to share these details about your Criswell experience and have forwarded your comments to our team for further review.

April 01, 2024

Excellent service Amber is always courteous and professional and the work done on my vehicle is always top notch More

by BRADM0
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Crowley
Apr 01, 2024 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

We're happy to see you can rely on our staff to provide an excellent customer service experience at Criswell. We look forward to your next visit with us!

March 18, 2024

Extremely disappointed this time. Not sure why they text since they don't respond. My car failed inspection for dry rotted tires. Tires were 7 years old, with 15,000 miles on them. I More

by woolftwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Crowley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for choosing Criswell. We strive to provide a positive experience and are sorry to see this was not the case for you. We appreciate your feedback and understand that one of our team members will be reaching out regarding this service event. Again, we apologize we did not meet your expectations and hope you will consider giving us another chance to work with you in the future.

Apr 02, 2024 -

woolftwo responded

Yes, someone "reached out" by text. The text said they left a voicemail, but I didn't find it. I responded to the text and once again got NO answer back. Not sure what their intentions were by contacting me by this last text. But it's clear to me they wouldn't admit to their inferior service if they can't even see fit to answer. At least not until they get called out by some other means. This system of communication is absolutely the worse. Other dealers have no problems with the texts they send.

March 17, 2024

I’m taken care of! I have no worries when I drop off my vehicle More

by JUDY_ORNDORFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Harne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

It's rewarding to know you can count on our friendly and professional team to deliver excellent customer care and high quality vehicle service. We value your business and look forward to working with you again!

March 16, 2024

It works for me when I need them. Very attentive service department with good customer communication More

by LEECLINE
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

We're happy to see you had a positive experience! Thanks again for choosing Criswell and taking the time to share this high star rating.

March 11, 2024

Took Jeep for inspection. Jeep failed inspection for ball joints so scheduled appt to have them replaced. Jeep was making a noise after we picked it up. Scheduled another appt More

by BAWBAWX3
Recommend Dealer
No
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for sharing this feedback. We are sorry to see we did not meet your expectations. We hope you will consider giving us another chance to provide a more positive experience in the future.

March 08, 2024

First time at the dealership. Very good service. Will return again if we need service More

by sharon.kibler
Recommend Dealer
Yes
Employees Worked With
AMBER
Mar 11, 2024 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

We value the opportunity to work with you and are excited to see you were pleased with the excellent service you received while working with our friendly and professional staff. We hope to be of service to you in the future!

March 08, 2024

Top notch service department on both the Ford end and the CDJR end. Recommend Criswell Ford & CDJR for your service needs. More

by zman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Warfield
Mar 11, 2024 -

Criswell Chrysler Dodge Jeep Ram of Woodstock responded

Thanks so much for taking the time to let us know how we are doing and for sharing your recommendations! We value your business and look forward to working with you again.

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