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Criswell Chrysler Jeep Dodge RAM - Service Center
Gaithersburg, MD
108 Reviews
108 Reviews of Criswell Chrysler Jeep Dodge RAM - Service Center
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April 09, 2019
Never have loaner cars available!! When I purchased my vehicle and extended service and warranty plan they made it sound easy to call make an appointment get a loaner . Forget it. Eve When I purchased my vehicle and extended service and warranty plan they made it sound easy to call make an appointment get a loaner . Forget it. Even for recall repairs it was almost 2 months to make an appointment. When I took it in for a tuneup/oil change I was told 2 and 1/2 hours if I wanted to wait. 4 + hours later I got my vehicle back. The whole service department needs reorganization and they need loaner vehicle availability for those of us who spent a lot of money on warranty plans. More
by Otjoe
January 23, 2019
She is a great service adviser with Criswell She is great with follow up on emails in giving you updated status of your vehicle. An asset to Criswell Jeep/Dodge. Would recommend this great serv She is great with follow up on emails in giving you updated status of your vehicle. An asset to Criswell Jeep/Dodge. Would recommend this great service team they have at that location. Definitely a 5-Star from time you bring in and the time you leave. Thank you for great service. More
by carrjohnson
Employees Worked With
December 24, 2018
Excellent Service Hi Patrick Thank you and the Criswell family for an exceptional service.. I'm very happy I made the decision to drive down to Gaithersburg to make Hi Patrick Thank you and the Criswell family for an exceptional service.. I'm very happy I made the decision to drive down to Gaithersburg to make my purchase. I was very impressed and satisfied with the service I recieved, not only by the staff I worked directly with but also the once I came into contact with.. I look forward to working with you and the Criswell family in the future. I will recommend you to all my families and friends. Thank again Natalee More
by Nat
Employees Worked With
October 15, 2018
Great Service! Brought my 2011 Jeep in for a number of issues, Vanessa was awesome and stayed in contact every step of the way. I met the mechanic Joey, and he expla Brought my 2011 Jeep in for a number of issues, Vanessa was awesome and stayed in contact every step of the way. I met the mechanic Joey, and he explained all I needed to know about the car. So appreciative! Everything is running great again! Thanks so much and I'll be back! More
by ss
September 19, 2018
Total customer dedication First of all, Leon Travis greeted us warmly and demonstrated a genuine desire to help my wife in assisting her with obtaining maximum benefit usage of First of all, Leon Travis greeted us warmly and demonstrated a genuine desire to help my wife in assisting her with obtaining maximum benefit usage of her carphone and cell phone. He took great care and pride in the undertaking. He clearly showed that the customer's well being is most important to him. It is so refreshing to see how much Leon loves helping bring about the desired result. He's not all about himself but rather has a solid respect for.others. Leon is a top-notch, first-class gentleman in every particular. More
by Lefty's 3 point shot
Employees Worked With
September 11, 2018
Awesome!!! We had an accessory installed on the vehicle after purchase! They gave us a free loaner and everything is great! We love our new Jeep! We had an accessory installed on the vehicle after purchase! They gave us a free loaner and everything is great! We love our new Jeep! More
by jhaley23
Employees Worked With
Marco Brown
April 30, 2018
their service department is the worse. Made apt 3 weeks ago, dropped car, had to call 5 times. Firs time, they told me they don't have my car, and it went downhill after that. Still don't h Made apt 3 weeks ago, dropped car, had to call 5 times. Firs time, they told me they don't have my car, and it went downhill after that. Still don't have my car. More
by moecrane
Employees Worked With
Horace Dismuke Jr.
March 24, 2018
DON'T WASTE YOUR TIME!!! I received a recall notice for my 2013 Jeep Grand Cherokee concerning the alternator & brakes. I scheduled an appt in Feb for late March because they I received a recall notice for my 2013 Jeep Grand Cherokee concerning the alternator & brakes. I scheduled an appt in Feb for late March because they said they were booked but that they did have the parts for my recall. Coincidentally, the day of my appt, it had snowed. I never received a call of cancellation but was leery of driving in the snow to just be told it could not be done. I called them myself & was told only one technician came into work so my truck would probably not get done. I told the rep, a phone call would've been appreciated but I could reschedule. I did so & dropped my truck off on my lunch break the day of my appt. Horace was the one that "helped" me. I was extremely upset to find out from him that they did not have the part to fix the recall on the alternator & that it was on back order for 2-4 weeks. The recall for the alternator was that they catch on fire so I was very concerned. Horace disregarded my concern & said it's really not that serious, just check back in 2-4 weeks to see when one would be in for my truck. That was disturbing. I had to get back to work so I allowed him to take my truck to fix the brake boost since he said it would only be a couple hours & I would be off by then. I got off at 3pm, came back to the dealership just to see my truck parked in the parking lot untouched. I asked for Horace & he told me to just go wait in the waiting room. It will be done shortly. After waiting for some time, Horace comes to tell me that there was more bad news. The technician that was assigned to my truck got sick & went home early but he could get somebody else to do my truck in a few mins. I am still trying to figure out why he did not know to do this earlier as I had dropped my truck off at 11:30am & by this time it was 4:30pm. He offered me a rental (Fiat) for 24 hours & a carwash for $20. By this time I was extremely upset that I had a wasted an entire day for absolutely nothing to get done. I asked for my key & went home. I will never attempt to get my truck serviced here ever again. That was the worst experience I have ever had. My suggestion is that you hire people who want to work & are passionate in what they do. If I could give 0 stars, I definitely would. More
by Disappointed
Employees Worked With
Horace Dismuke Jr.
February 06, 2018
Horrible Service department This is not the first time I have had bad experience with this dealership. At least three times they have taken my car and had nothing done on it for This is not the first time I have had bad experience with this dealership. At least three times they have taken my car and had nothing done on it for the 8 hours that car was sitting there. Each time they say " we are short-staffed". This is not a good excuse. No to mention they don't give you a call to give you an update on your car. I will never bring my car here and suggest nobody should either. They are nice to you when you buy the car from them after that they treat you without any respect. More
by Jeep_owner
Employees Worked With
Horace Dismuke Jr.
January 16, 2018
Made Appt for Recall Fixes Made appointment for recall fixes, confirmed, dropped the car off and when I picked it up they said THEN that they did not have the recall parts!!!! S Made appointment for recall fixes, confirmed, dropped the car off and when I picked it up they said THEN that they did not have the recall parts!!!! So that fix was not performed for all my trouble. More
by not happy customer
Employees Worked With
Multiple in Scheduling/Service
