On November 1, my 3.5 months old 2017 Fiat Spyder 124 was broken into in the parking lot near my office. The culprit used a rock to break the driver’s side window for no apparent reason. When I came out and found it, I immediately reported this to the police, and drove it home, where it has remained since then, as the broken window would be open game for further vandalism.
The next day, I contacted the dealer I had purchased the car from, Criswell Automotive in Gaithersburg, MD. I was quoted a price for replacing the window, and scheduled the first available appointment which was the following week.
When I arrived for my appointment, I was asked to leave the car for 2 or 3 days. However, as I was there for a scheduled appointment, I informed them that I chose to wait. I was then told: 1--the glass needed to be ordered and 2-- For them to order it, they wanted a $500 down payment. And 3—they could not predict how long it would actually take to acquire the glass. The “spare parts” technician stated that acquiring the glass could possibly take until next April.
I proceeded to contact other Fiat dealers in a variety of locations, all of whom confirmed that they did not have it in stock, and that they could not give an estimate as to when they might be able to acquire the glass.
I next called Fiat Corporate. The person I spoke with promised to pass along my situation to the back order (BO) specialist, and that he would call me the next day. That, call, of course never happened. After several calls back and forth for 2 weeks, the BO specialist finally told me that the window glass had to be ordered through the dealer, and suggested I call other dealers – which I had already done.
So, here we are, more than six weeks after the vandalism occurred. I still do not have the ability to use my car, which I am paying $430+ each month—and getting absolutely NO COOPERATION from Fiat or its dealers.
Thus, I am turning to you, to assist in 2 ways: 1. To motivate Fiat and the Fiat dealer to act quickly to repair my car, and 2. To warn other consumers of this travesty!
Thank you for your assistance.
Nothing happened. I am still without any help, part or even a promise of assistance. It's now 3 months. This is ridiculous. Very unprofessional, incompetent and complete lack of service.
To add to the issue, Fiat USA advice not to deal with this dealership.