Criswell Chrysler Jeep Dodge RAM and FIAT

My experience with Criswell Jeep wasn’t a good one. They charged a diagnostic fee that was never mentioned beforehand.l felt like they are not trustworthy. They charged a diagnostic fee that was never mentioned beforehand.l felt like they are not trustworthy. More

I brought my Ram in for an Oil change, Recall work and to fix a parking sensor found not working. I dropped off for my 7AM appt. My service advisor Emilio was very friendly during drop off. I had a fri to fix a parking sensor found not working. I dropped off for my 7AM appt. My service advisor Emilio was very friendly during drop off. I had a friend pick me up for work and drop me off after. I received no updates during the day. I arrived back at Service center at 2pm and was advised it was just now getting recalls worked on and was told "it will take a while". I went to waiting area and sat. Waited over an hour and went back out to ask for an update, " I told you it would take a while". So back out to wait. He walked past the waiting area some time after and saw me looking and mentioned its still not ready, and kept walking. Some time before 5pm I went out again and asked for update, Emilio said he would check and let me know. So back out again to wait. @ 5:45 I hadn't heard back with an update and went back out to ask again, Emilio is not around. Another gentleman (Army Vet), asked if I needed help and I told him I was looking for my advisor, He said my advisor left, without telling me or anybody else. He and a young lady (Vanessa?) were the only 2 working and knew nothing of my truck or that I was waiting. He went and found my truck and she looked up my paperwork. Those 2 did an outstanding job and were great. I wish I knew their names. (I will know find out and praise them later). So, after 11 hours in the shop, I did get an Oil change and Rotation and had 1 recall and 2 software updates completed. The sensor was not fixed as the part needs ordered. Emilio's attitude and lack of customer service needs attention. I will go back for service again because I trust the Criswell Company, however, I will not work with Emilio again. More

If I could leave the service department 0 star, I would. They are incompetent and they do not take responsibility for what they have done. It happened to me with two cars! First time was 8 years ago that I They are incompetent and they do not take responsibility for what they have done. It happened to me with two cars! First time was 8 years ago that I brought my car for oil change and after I got the car back it was leaking oil. I had to go through their corporate to make them accept their error and fix their mess. The same happened again this week with another car! After 8 years, I thought I should give them a chance and do a simple oil change with these guys. That was a mistake!!! They did again! At least they are consistent! They are consistently screwing up and bad at what they are supposed to do! Never again I would go to this place and I recommend nobody should go either. More

What a shame that zero stars are not an option. Let me begin by saying that I've been coming to this dealership for years and have purchased, leased, and serviced multiple vehicles from this establ Let me begin by saying that I've been coming to this dealership for years and have purchased, leased, and serviced multiple vehicles from this establishment. I've built relationships with multiple team members, including management. And here I am in 2024 writing what will become a scathing review because no amount of past allegiance could detract from the absolute dumpster fire that this dealership, and particularly the service department, has become. Upon receiving my 2021 Challenger Redeye Widebody back from it's last service, I also received some extra damage. My front driver-side wheel was gouged, the front driver-side bumper was scratched, and I had a gigantic shop bolt in my rear driver-side tire! Ron Karolick, the Service Manager, apologized for the circumstances; however, he would only honor a repair if I brought it back to Criswell. No, thank you!! If you value your vehicles, do yourself a favor, and take them elsewhere. Criswell service techs are clearly the bottom of the barrel and have zero skill or accountability. Apparently management isn't any better. More