I continue to be stunned by these people. My Fiat has now been in for the 10th time for 5 separate issues. One issue took five times to resolve, and the current issue is on its second try. This time I have been without my vehicle for a full month until picking it up today. At no time did they ever contact me to tell me what was wrong with my car, nor how long I would be without it. When we brought it in we were told that we were lucky that the engine didn't seize...a day after picking up from supposedly being fixed. The service manager assured me that he could work with the regional Fiat rep to help get me into a more reliable vehicle, but never followed up. I literally never heard from him. After leaving a previous review I did hear from the customer service person at Criswell who put me in touch with a sales manager who made a similar promise. In the end he said he would give me about a third of what I paid for the car, plus around $2,000. This is for a 2016 vehicle with less than 13,000 miles on it! Grrrr... And then, like the others he stopped returning my calls. I have left messages for him and the customer service person, and emails for all three, but nobody even had the courtesy to respond. This is not a classy operation. The only thing worse is FCA, who offered me 1% off the MSRP of a new car for my trouble....that's not a typo....1%! And then I went into the Criswell Jeep dealer to try to talk to someone else, who was ruder than any of the rest. These people are downright incompetent in their service and rude to boot. Stay as far away from FCA products and Criswell as you can! Let me say that the only person there who is super nice and always tries to be helpful is Horace...he's a bright spot in an otherwise dismal operation.