"I recently picked up my first Wrangler (2021 Unlimited..."
I recently picked up my first Wrangler (2021 Unlimited Sport S). Wanted to share my experience in case it would be interesting to others.
TL;DR - If you are within driving distance of Gaithersburg, MD, I'd highly recommend Leon Travis @ Criswell. No games, just a good deal and supportive salesman.
Now for the longer version... After educating myself for a few weeks and failing to find a low mileage Jeep with the options that I wanted (both safety packages), I decided to order a vehicle to my specs. I had not had good experiences with the couple local (central MD) dealerships who I had dealt with in my search, so I turned to these forums.
I emailed Leon Travis @ Criswell with a simple proposal. If he can get me the Jeep I wanted (I listed the config) for the price I believe is reasonable then he'd have my business. Leon didn't give me the run around by suggesting poorly matched vehicles on the lot, declining the discounts and/or suggesting that I come into the dealership to discuss. Leon, just said "sure, let me draw up and draft order". A couple emails later and a $1000 deposit, my order was placed. FYI, FCA did insist that I order the Technology Group and painted wheels. I joked with my wife "It was almost as easy as ordering a pizza".
I had joined the Access Fund (non-profit rock climbing org) to qualify for the 1% FCA Affiliate Discount and began patiently waiting. Leon set my expectations on how the process would process and at what milestone he would communicate with me. Specifically, I got an email at each of the following points in the process: Jeep order has been placed, Jeep order receipt, Jeep VIN Assigned, Jeep Estimated Ship Date, Jeep has shipped, Jeep has arrived. In addition, Leon responded to text messages throughout the process, usually within minutes.
Initially the process moved quickly. Within 4 days, I had a projected ship date of just 8 days after my order. It ended taking 15 days (not 8) after ordering to ship, then another week to make it to the dealership and be ready for pickup. In total it was only 3 weeks and 2 days from order to pickup. When I picked up the Jeep, Criswell threw in a full tank of gas (not the FCA standard 4 gal) and a set of wheel locks (helps dealer avoid wheel theft before sale). I did a test drive and full inspection before signing anything.
The financial part of the sale was exactly as expected with the sales price exactly matching the order sheet that Leon had emailed me after our first interaction.
I don't buy new cars very often and don't drop ~$40k without some angst. These forums and Leon made the process super smooth. I'm happy to pay it forward by answering any question y'all might have. Full disclosure, I'm not associated with, or compensated by, Leon or Criswell, but feel free to mention my name if you'd like. Just a happy customer with a shiny new Jeep.
Here's contact info if you need it:
202-557-0032 Cell Accepts Text Messages
"Leon was recommended me by jeep forums and I'm glad I..."
Leon was recommended me by jeep forums and I'm glad I took their advice. He made it simple to pick out the options I wanted and was fast to respond to me even on his day off. Good prices and easy to work with.
"Mr. Leon Travis was recommended to me in jlwrangerforums...."
Mr. Leon Travis was recommended to me in jlwrangerforums. This by far was the best truck buying experience for myself ever. Thank you for your help and your service to this great nation. Chris Vigna
"Mr Leon....what can I say? He was recommended in..."
- Joe Kaz Mount Joy PA
Mr Leon....what can I say? He was recommended in jlwranglerforums. You’d think it was great then.....
It was better than great. He was awesome! He’s a BUSY salesman!! I did my part and got him what he needed, and it was smooth sailing ALL the way.
He’s nicer even in person. Mr Glassic has an awesome person on his team.
Thanks Mr Leon.....I could not be happier, and there’s nothing to even recommend that could be done better. You did awesome!
"Leon listened and ensured my husband walked out with what..."
Leon listened and ensured my husband walked out with what he wanted and he did just that! He spoke with my husband prior to us arriving and when we got there he was no it! Not only was he awesome the finance guy was awesome and patient! Updated us just for what we needed but not just to make a sale. The manager even went out his way to find me a charger for my phone. Thanks Criswell family, we will be back
"Always a pleasure doing business with Leon Travis at..."
- The Brisbanes
Always a pleasure doing business with Leon Travis at Criswell Jeep. He is professional and has his customers best interest at hand. Start to finish was a fantastic experience.
"Leon helped me through the delivery of my new rubicon!..."
- S. Frazer
Leon helped me through the delivery of my new rubicon! He helped me complete my out of state purchase and was very quick to answer any questions. He is very knowledgeable and willing to help answer any questions that we had even after the sale! Leon even sent me several pictures of my jeep when it arrived at Criswell. I wouldn’t hesitate to call Leon for your next jeep or dodge vehicle! You won’t be disappointed!
"JLUR Purchase and Delivery Experience"
Outstanding service from my sales professional, Leon Travis. This was easily the car best buying experience I have had. I was referred to Criswell Jeep and Leon Travis through the online JL Wrangler Forum. Buying a car out of my home state carries an extra burden of patience by all involved but the team at Criswell made this experience worth the effort. Well done Criswell!
"I had 2 interactions with this dealership. The first one..."
- Eric B
I had 2 interactions with this dealership. The first one was during a rain storm & the second is when I purchased my jeep grand Cherokee. Leon was very attentive with great salesmanship & customer service. Because of Leon this ultimately made our decision to work with this dealership.
"We ordered a Sahara from Leon before the shutdown. He..."
We ordered a Sahara from Leon before the shutdown. He kept us informed and answered all of our questions. He delivered it to us the same day it arrived at the dealership. This has been hands down the best car buying experience we have ever had. Leon was up front with us about everything. We would definitely buy from him again. Leon is the best!