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Criswell Ford of Woodstock - Service Center

Woodstock, VA

4.1
11 Reviews

11 Reviews of Criswell Ford of Woodstock - Service Center

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November 22, 2022

Everybody is always so personable and helpful. The only thing negative about it all is that I cant go to them for more business as I have a Subaru More

by wendyturff
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Neff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2022 -

Criswell Ford of Woodstock responded

Thank you for sharing this 5-star rating! We hope you'll reach out to our friendly and helpful team if we can be of assistance in the future.

October 10, 2022

Tim told me to take my car elsewhere for service. he told me that they were unable to satisfy me. More

by Joe3hd
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Tim Neff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Clark
Oct 12, 2022 -

Criswell Ford of Woodstock responded

Our goal is to deliver a standout service experience, and it's disappointing to see we did not meet your expectations. We welcome you to reach out if we can be of service with any of your future automotive needs.

August 22, 2022

Millions on millions spent and don’t work on 350 hd diesel transits power-steering problem good for nothing big paved lot unfriendly if I could pull the licensee away from them don’t deserve to work on More

by Eugene
Customer Service
Quality of Work
Overall Experience
Recommend Dealer
No
Employees Worked With
Tim Neff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Criswell Ford of Woodstock responded

We are sorry to see we did not meet your expectations. Our team works hard to ensure each customer has a great experience, and we understand that our service manager discussed the details of this service event in an attempt to assist as best as possible. Again, we apologize for any inconvenience and hope this service issue was resolved in a positive and timely manner.

January 08, 2022

Misty has been my sales representative since she started at Criswell. She is super helpful and will always go the extra mile to make sure her customers are satisfied More

by mikecrabill
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tim Neff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Clark
Jan 11, 2022 -

Criswell Ford of Woodstock responded

Thanks for sharing this positive feedback! It's rewarding to know that you can rely on our staff to provide excellent customer service each time you visit Criswell Ford. We value the opportunity to work with you and look forward to your next visit with us.

June 28, 2021

Tim will make sure your needs are met. He is wonderful to work with and very knowledgable. More

by Ford Owner
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tim Neff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Clark
Jun 29, 2021 -

Criswell Ford of Woodstock responded

Thank you so much for sharing these encouraging comments about our staff and your recent experience at Criswell Ford! We welcome you to give us a call or stop by if we can be of further assistance.

March 08, 2021

25 words not need. Misty provides above and beyond customer service. She exemplifies what customer service should be. No need to say more than that. More

by Pitt
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Misty Clark
Mar 09, 2021 -

Criswell Ford of Woodstock responded

Customer satisfaction is important to us, and it's great to see you were completely satisfied with the outstanding service you received at Criswell Ford. We hope to be of assistance with any of your future automotive needs.

November 12, 2020

Awesome service. could not ask for better service . pricing was fair and way more professional than Winchester. called when vehicle was done and explained everything.THANKS CLARK. More

by aritenour
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Clark
Dec 09, 2020 -

Criswell Ford of Woodstock responded

We are happy to see that you had such a great experience at Criswell Ford and hope to continue working with you on all of your automotive needs.

September 28, 2020

Tim Neff was wonderful to work with. He ordered the necessary parts, and the repairs got done quickly, and the back door of my 2002 Ford F150 will open again! It's great to have a Ford dealership back More

by sghouse
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tim Neff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Criswell Ford of Woodstock responded

We're happy to be here! It's great to know that we could help you out with your truck door and we look forward to continuing to work with you on any of your automotive needs. Thanks again for sharing this positive feedback with our team.

August 25, 2020

Simply outstanding service from start to finish - from Linden, VA, a beautiful short drive and better than going to Fairfax or Chantilly- Thanks Tim, and Criswell Ford More

by Mike4home
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tim Neff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Wetzel
Aug 25, 2020 -

Criswell Ford of Woodstock responded

Thank you for choosing Criswell! We are very pleased to hear that you had such a great experience with our team!

June 24, 2020

I am very pleased to have a ford dealership in town. Since 1964 every car I have owned was bought ( expect for the current one) at Muhlenburg Motors. I wish Criswell ford of woodstock every success. More

by sancof2
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tim Neff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Clark
Jul 21, 2020 -

Criswell Ford of Woodstock responded

Thank you so much for your best wishes and kind words for our team! We look forward to working with you again the next time you are in for a visit!

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