Criswell Honda

The buying experience went very smoothly and wasn't dominated by price discussions or gimmicks. We entered the dealership predicated upon their personal contact and professionalism leading up to the p dominated by price discussions or gimmicks. We entered the dealership predicated upon their personal contact and professionalism leading up to the procurement. The best part of the buying process was working with the sales member, David Ki. Although we definitely expressed interest prior to walking through the door of the dealership, he still was diligent in conveying all of the outstanding benefits of the vehicle we were buying and took the time to go over everything. His thoroughness was impressive and made the entire experience more pleasurable. Since I work in negotiations for my job it was relieving to see that they were willing to honor the deal that was initially presented and ensure that we got the exact color of the vehicle we wanted. The rates on the financial section were very impressive as well and the expedient and professional manner that Mr. Azari handled our personal choice, after his own due diligence, to not pursue any extended warranties was very impressive and welcome. Mr. Ki really made the entire experience much better than I expected and once we are ready to procure a second vehicle I would have no reservations to go back to Criswell Honda. The only constructive criticism I can provide would be to ensure that on offers the details of any manufacturer discounts is more readily accessible. More

We were referred to Dominique Vattuone by a neighbor. From the moment we started working with Dominique, he treated us like family. We purchased a new Honda Civic and could not be happier with the serv From the moment we started working with Dominique, he treated us like family. We purchased a new Honda Civic and could not be happier with the service we received from him. He made sure all of our needs were met. I have already referred him to several other friends looking for new cars. We will definitely see Dominique for our next purchase. More

I had heard of Criswell Honda of Germantown from various friends and coworkers and I was able to confirm all good things were true when I purchased my new Honda less than one week ago. About 2 weeks ago, my friends and coworkers and I was able to confirm all good things were true when I purchased my new Honda less than one week ago. About 2 weeks ago, my sister and I were nearby and decided to swing by this dealership simply to get some info on a new car. I was just curious to know my options to upgrade from my 2011 Honda Civic to either a newer Civic or to an Accord. When I walked in the dealership, we were greeted by Sales Consultant Dominique Vattuone. He is a very knowledgeable and professional gentleman. He took the time to learn and understand what I was looking for. He was never pushy nor was he the type of salesman we all run away from. Later that week, I came back to the dealership to test drive the vehicle with the options I wanted. Dominique and his manager Esteban Mesa worked together to learn about my needs and offered a competitive price for the car and options I selected. The numbers presented fit within my budget so it was all good to go from there. Also, I chose to finance my car loan with Honda as their interest rate was competitive and offered good incentives as well. Overall the financing process ran smoothly and was very well managed by Finance Specialist Sean Egnew. I think it took about 30 minutes to get all the paperwork signed and done. Finally, Domique escorted me to my new vehicle and, even though it was passed the dealership’s closing time, he was still very patient to show me the car again, especially so I know where the key buttons are located so I may drive my new vehicle home safe. Overall, I had a great experience doing business with the staff at this dealership. In today’s environment, it is very hard to find a good and honest people. Therefore, I appreciate good customer service and I will certainly come back to work with this dealership for my future vehicle purchases and will make sure to refer Dominique to all my friends and family for his outstanding service. More

We had a wonderful experience with Criswell Honda. We were able to walk out with the car we wanted and a great price. Everyone we worked with was extremely helpful and friendly. We went to several diff were able to walk out with the car we wanted and a great price. Everyone we worked with was extremely helpful and friendly. We went to several different Honda dealerships in the area and Criswell by far had the best customer service and was able to match the best price. Would definitely recommend coming here to purchase a new car. More

I just visited Criswell Honda at Germantown last Saturday. It was great experience working with them. They are friendly, patient and no pressured. If you want to have your Honda, this is the place I Saturday. It was great experience working with them. They are friendly, patient and no pressured. If you want to have your Honda, this is the place I recommend. More

I was very pleased that we were able to have a professional dialog throughout my buying experience. I don't like buying a new car because of past bad experiences but this was painless and I love professional dialog throughout my buying experience. I don't like buying a new car because of past bad experiences but this was painless and I love my new car. Bill was patient and answered my questions. In addition, I was pleased to be able to work online with him through part of the process. I passed over two dealerships that were closer to home because of the way I was treated as a customer. I will highly recommend Bill and Criswell to family & friends. Thank you!!!! More

We met Andy Russo 8 years ago, when he helped us to select our Honda Odyssey Touring. In need of a change of car, contacting Andy was the first thing we did. Again he guided us well. He discussed thor select our Honda Odyssey Touring. In need of a change of car, contacting Andy was the first thing we did. Again he guided us well. He discussed thoroughly the advantages of our chosen car, a Fit, especially as to the differences between the standard and the Sport types. He let us drive the new car, all the while answering other question. Finally, when we sat down again in his office, he went through all the items of the contract, providing to our satisfactions an answer to any detail. Given our time constrictions (one of us needing to be at work soon) he sped up all further proceedings efficiently, all of this without losing his composure and friendly attitude. When we left with our new Fit, we were as happy and satisfied as we did with our Odyssey. We got what we needed without any stress and enjoyed the comforting sense that all was done to make our experience a profitable one. I tell you: both buying experiences at Honda (along with those of having the car serviced) are quite unusual in that they are entirely positive. More

Great experience! Friendly and knowledgable staff. Do your homework first and figure out the price you want to pay. Negotiations went very well. I love my new Honda Accord. your homework first and figure out the price you want to pay. Negotiations went very well. I love my new Honda Accord. More

My experience with Dominique as my sales consultant was fantastic! He was professional, informed, friendly and honest....I'm very satisfied with my new Honda and feel as though I received a fair price and fantastic! He was professional, informed, friendly and honest....I'm very satisfied with my new Honda and feel as though I received a fair price and trade-in value. I have been a loyal Honda customer for 30 years and will continue to be... More

Kevin Ferguson and Mahaman Kolo were OUTSTANDING!! I was amazed on how quick they got me through the entire process, both are extremely knowledgeable and gave me a lot of information by answering all of my amazed on how quick they got me through the entire process, both are extremely knowledgeable and gave me a lot of information by answering all of my questions and just giving me information that knew would be helpful for me to know. Kevin and Mahaman gave their attention to me and only I throughout the entire time and that was wonderful. They both made me feel very comfortable. It seems like every time when we go buy a car we end up mad or upset about waiting too long or the pricing but not once did I feel that way. I will definitely refer everyone I know to go to Criswell Honda in Germantown, MD and ask for Kevin Ferguson, Sales Consultant, and Mahaman Kolo, Business Manager! I love my new Pilot and many thanks to both guys for making my Pilot buying experience fabulous. Thank you so much S. Lynch More