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Criswell Honda
Germantown, MD
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews By Type
Showing 2,467 reviews
January 24, 2021
"Dominique Vattuone at Criswell Honda made car shopping a..."
- Maggie DDominique Vattuone at Criswell Honda made car shopping a great experience for me! My intention was to take the old car there for an oil change and I ended up leaving with a new car. Dom made me feel comfortable, was very helpful, paid attention to what I needed and worked with the sales manager to help me get the right car. He’s a great salesman and I highly recommend him! Dom was training another consultant (Solomon) who was also attentive and helpful. I’m extremely happy with my new car and with the customer service I received from Dom and the staff at Criswell Honda.
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Helpful January 23, 2021
"Came in today looking for a car after a subpar experience..."
- nateforCame in today looking for a car after a subpar experience at the Subaru dealership down the road. Worked with Natasha P and had a great experience between the model overview, test drive, price discussions and financing. No pressure sales tactics for the vehicle or any warranty add ons. Overall the best new car purchase experience I've had.
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January 22, 2021
"Gabriela Mendizabal was great, she handled the..."
- johnGabriela Mendizabal was great, she handled the transaction in a transparent way and was responsive and helpful. I would work with her again in buying another car.
Read MoreJanuary 22, 2021
"Gabriela was an amazing sales person. Very thankful for..."
- Edwinspeedy1Gabriela was an amazing sales person. Very thankful for the customer service and care she provided. I will certainly recomed all friends and family to this dealership.
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January 22, 2021
"Excellent service from Pei Pei, from my first contact..."
- fabianhuamanExcellent service from Pei Pei, from my first contact over the phone, after several texts and emails and finally at the dealership. Quick to respond. This is the second car she helped me lease and her professionalism is the reason I came a second time from PA. Thank you!
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January 21, 2021
"Pei Pei is a good salesperson. I have purchased my..."
- as2778305Pei Pei is a good salesperson. I have purchased my second car from her within a year. This time I bought a 2020 CRV. I had to work with some numbers but they honored my numbers. The good thing is that all deal took only a few hours to complete. Most of the interactions were on phone/ text or email. Which is great. The only thing missing was that purchase could not be 100% online. I still had to go to the dealership to do the paperwork. It would have been great if everything could have been virtual/Zoom. Pei Pei and her manager Kevin is great to work with. I would highly recommend them for a wonderful experience.
Read MoreJanuary 18, 2021
"We are thrilled by Pei Pei Tsai's professionalism!! She..."
- cichadwickWe are thrilled by Pei Pei Tsai's professionalism!! She help us through the whole buying process and very professional and knowledgable. We purshased a Honda Hybrid CRV. Everybody else very nice too! Not pushy at all!! Great experience.
Read MoreJanuary 16, 2021
"I highly recommend Dominique. He friendly, caring and..."
- njeri595I highly recommend Dominique. He friendly, caring and most of all professional. He took his time to ride with me on the test drive to explain all the features of my 2021 CRV. He also checked to see if I could get a better interest rate than the Credit Union which I did. He made buying a new car pleasant and stress free.
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January 11, 2021
"It's a pleasure to be there with a good customer service...."
- HenryIt's a pleasure to be there with a good customer service. I'll recommend to my friends and family. Pei Pei is the best.
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January 08, 2021
"Was very helpful giving us a good over view of the 2017..."
- BLMAYFIELDWas very helpful giving us a good over view of the 2017 CR V, which helped in becoming comfortable with driving this car. He was very good on moving the process to completion.
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