I had the worse experience at this dealer. I paid $1127.10 to change four of my tires in 2017. They said there are 2 years warranty on all tired (including any road hazards such as nail or flat tires). Not too long after, I had a flat tire. Then I brought it back to the dealer, they found a nail/hole on my tire, they plugged it. Ever since then, I keep having pressure leakage problems. After many many times (6 times), the car still leaking air. If they did what they promised, just replace my tire, I would not need to keep bringing my car back. Every time I brought back my car find the leaking pressure, they always brush me off “it’s just the cold weather making the tire pressure low!” They completely wasted my time all these 6 times.
Now I’m back again at the dealer in August 2019, manager Tonia told me it’s the sensor leaking. She asked me to pay for sensor, it truly blows my mind that a big dealer like Criswell can run this bad and unprofessional service. I’m furious that she said she could’t do anything for my time, and that I just want “free stuff.” This is very insulting! I brought two receipts back, total is $2000, and is it really that I want free stuff? I am seriously upset, and warn everyone not to bring cars to Criswell Honda in Germantown. They are the one that made an mistake (not finding the real problem), then turn around blame others.
I wanted to speak to a upper manager to voice my concern, they said there is no one else can help, except Tonia. How can a big dealer like Criswell handle customers this way, and belittle their time.
I read reviews from others stated that the managers and service workers do not care about them or anyone. That’s very true! I do hope they will look into the problems and change the way they treat their customers. This is definitely NOT the way to do business.