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Criswell Honda

Germantown, MD

4.8
3,064 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction. We look forward to giving you the best automotive experience you've ever had!
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19525 Amaranth Drive

Germantown, MD

20874

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Showing 3,064 reviews

July 23, 2026

Very friendly customer service, straight to the point, helps new buyers understand easily and overall was a good experience. More

by Kirahylee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vladimir Nagapetov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cindy Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2026 -

Criswell Honda responded

We're so glad you felt well taken care of by our team! Thank you for choosing Criswell Honda and for sharing your feedback with us. Safe travels ahead!

July 21, 2026

Great! Beacause Cindy and other people Try to help for everything like price and car about what is goods everything need to explain! She help very goo More

by Anil Shah
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Jul 21, 2026 -

Criswell Honda responded

Anil, we are so glad Cindy and the rest of the team made your experience a great one. Thank you for choosing Criswell Honda and for your support!

July 18, 2026

The very best experience. Cindy and Leslie provided superior service for our new car purchase. Will recommend them to anyone.. More

by williammccormick9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cindy Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2026 -

Criswell Honda responded

Thank you for recommending Cindy and Leslie! We're so happy to hear that you had a great experience with our team. Congratulations on your new car! -Criswell Honda

July 18, 2026

My wife and I came in the other day as first time car buyers and Eric from Criswell made the process easy and comfortable! Walked away with a used car that we love and are excited to keep around for a wh More

by Dgpalmatary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Kouame
Jul 20, 2026 -

Criswell Honda responded

Congratulations on your car, and thank you for choosing Criswell Honda! We're glad Eric made your first car buying experience so smooth and comfy. Welcome to the Criswell family, and enjoy the ride!

July 17, 2026

Cindy and Aaron were excellent! They listened to my needs and provided updates about my car maintenance at regular intervals. I felt like they cared about me and my car and did not More

by Shannon.Silkensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy and Aaron
Jul 17, 2026 -

Criswell Honda responded

Hi Shannon, it's awesome to hear Cindy and Aaron took such good care of you. We’re grateful for your business, and we hope to see you again at Criswell Honda. Safe travels!

July 17, 2026

Ms Cindy provided exceptional customer service! I was concerned about out of pockets expenses but Cindy gave me advice and solutions to my car issues. I left the dealership reassured that id be t More

by Jazmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2026 -

Criswell Honda responded

Jazmine, thank you for sharing your positive feedback about Cindy! We're happy to hear she made you feel comfortable and informed at Criswell Honda. See you next time!

July 15, 2026

Cindy was great, very upfront and honest. I would recommend her to any person looking to purchase a car. More

by Liyah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cindy Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2026 -

Criswell Honda responded

Liyah, we are delighted to hear you had a great experience with Cindy! We will pass along your comments to her, and we hope to see you again at Criswell Honda. Safe travels!

July 06, 2026

I came to Criswelll Germantown Honda. Cindy was transparent with the prices that i was extremely happy with. I am excited for my new car and my experience was exceptional. I highly recomm More

by Bonilla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cindy Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2026 -

Criswell Honda responded

Bonilla, we're so glad Cindy made your experience at Criswell Honda transparent and exceptional! Congratulations on your new car!

July 05, 2026

Ms.Cindy helped me with my Warrant coverage and spoke to the Service Manager on my behalf. After being misinformed about my warranty, I was nervous and upset that I had to pay out of pocket, but Cindy helpe More

by Young Ho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2026 -

Criswell Honda responded

Hi Young! We're happy to hear Cindy provided such helpful and thorough service at Criswell Honda. Thank you for highlighting her dedication and assistance with your warranty, and thank you for choosing our dealership. We look forward to serving you again!

July 01, 2026

Cindy helps with my parts for my old car and helped me get new Cr-V. She worked hard to give me great deal. My wife and me are very happy. High customer service and friendly. We recommend to everyone for More

by Anil Shah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cindy Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2026 -

Criswell Honda responded

Hi Anil, we're glad to hear Cindy could assist you with your old car parts and your new CR-V! Thank you for choosing Criswell Honda and for sharing your recommendation!

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