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Criswell Honda
Germantown, MD
3,082 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 3,082 reviews
June 22, 2026
Cindy was very helpful finding the car i wanted and followed up with updates about the status of my car. She is a very personable and funny person. A pleasure to do business with followed up with updates about the status of my car. She is a very personable and funny person. A pleasure to do business with More
by Kevin Remer
Employees Worked With
Cindy Hwang
June 18, 2026
I was amazed by the customer service Cindy offered while my car got serviced. Thank you Cindy! You are awesome!!! my car got serviced. Thank you Cindy! You are awesome!!! More
by reyjulisab
June 08, 2026
Tas was very knowledgeable, accommodating and polite. He went out of his way to educate me on the specifics of my purchase. He went out of his way to educate me on the specifics of my purchase. More
by eahalbleib
Employees Worked With
June 03, 2026
If you're looking for a car, go visit Natasha! She will put you in a car you want for a good deal! Her customer service is amazing! :) She will put you in a car you want for a good deal! Her customer service is amazing! :) More
by Krissy
Employees Worked With
May 29, 2026
Uche was so helpful with our car purchase! Sales manager Edwin made it an easy process. Thank you to both for the amazing service! Sales manager Edwin made it an easy process. Thank you to both for the amazing service! More
by Ivonne Lomeli
May 20, 2026
Natasha made the vehicle selection process very easy. Trade-in was evaluated during the test drive and the trade-in amount was acceptable. Completing the paperwork was a breeze with the sales manager. Trade-in was evaluated during the test drive and the trade-in amount was acceptable. Completing the paperwork was a breeze with the sales manager. So far so good with the new CR-V. More
by B D
Employees Worked With
May 18, 2026
After visiting multiple dealerships across Maryland and Virginia, spending a lot of time negotiating, Criswell Honda was the first dealership that truly worked with me to get the deal I was looking for. Virginia, spending a lot of time negotiating, Criswell Honda was the first dealership that truly worked with me to get the deal I was looking for. A huge thank you to Farrakh for being professional, patient, and genuinely helpful throughout the entire process. He answered every question, never pressured me, stayed transparent, and really made me feel like he was trying to help me instead of just making a sale. I had a very specific monthly payment goal in mind, and most dealerships told me it was impossible. Farrakh stayed in communication, took the time to understand what I wanted, and helped make it happen. If you want excellent customer service, honest communication, and someone who will actually work for your business, I highly recommend asking for Farrakh at Criswell Honda. More
by Vitaliy
