Criswell Honda - Service Center

Tania is definitely on top of things I have had 2 phenomenal service experiences with Tania, Her communication letting me know what needs to be done and keeping me up to date on my car, I I have had 2 phenomenal service experiences with Tania, Her communication letting me know what needs to be done and keeping me up to date on my car, I just can't say enough. I am glad I have her as my service advisor. Thanks Tania for taking care of me. More

Knowledgeable and respectful. I've bought two cars at Criswell. I will continue to do business with them. Service is always great and never had any issues with them. Thank you Tania and staff. Criswell. I will continue to do business with them. Service is always great and never had any issues with them. Thank you Tania and staff. More

Very professional, I had a bad experience at another dealership. I decided to give Criswell Honda a try. First impression was great. Tania approached me and answered all my questions very professionally dealership. I decided to give Criswell Honda a try. First impression was great. Tania approached me and answered all my questions very professionally. I had a great experience. I will be back for future services. More

Worse customer service EVER! If I could give them Zero stars, I would ! Worse place I have ever been! I needed to get my keys reprogrammed and the receptionist said "for $285" If I could give them Zero stars, I would ! Worse place I have ever been! I needed to get my keys reprogrammed and the receptionist said "for $285" , you can get a new key and your 2 keys reprogrammed!" . Since my old one was broken, I said "no problem". When I got my car, only the new key worked so I asked if they did program the other 2 which they did not! They told me they did not because it was an "aftermarket" key. They then tried to do so, but they said it failed when it was working fine 2 weeks ago. Since they did not do what was promised, I asked to get a refund or at least a discount for a valet key but they were rude and said "you have to pay full price!" ... Seriously? I left the key there and will talk to my bank. You should avoid this place at all cost if you want to have peace of mind and deal with people who has customer service skills! More

Apathetic Service Manag I was extremely disappointed in the attitude that Ms, Moya displayed when I was at Criswell this morning. I took my car in for service and had to app I was extremely disappointed in the attitude that Ms, Moya displayed when I was at Criswell this morning. I took my car in for service and had to approach the Service Manager, Ms,.Moya, to ask about the shuttle driver (who walked right past me as I sat in the reception area waiting for a ride); I asked her to call the driver as I needed to get home for work and had already been waiting for 40 minutes. When I first asked her to call, she didn't even say anything to me as I stood there, She placed the call and hung up to tell me he'd be 20 minutes. My feeling was that this person, Ms. Moya, couldn't care less about me as a customer. There is clearly no sense of customer appreciation in the Service Department at Criswell Honda/Germantown. It concerns me that other employees at Criswell have the same attitude. She has an average of 3 stars. Something is clearly wrong with this picture. More

Criswell Germantown Service Department - they dont care I waited at the shop for over 40 minutes when I learned the driver had already left. As I sat in the waiting area, he walked right past me. I had I waited at the shop for over 40 minutes when I learned the driver had already left. As I sat in the waiting area, he walked right past me. I had the SHUTTLE SERVICE sign displayed so that it would be easily seen. Mr. Murray walked right past me and left. If you need to service your car, don't take it to Criswell in Germantown, They don't care about their customers. More

Excellent service, made up prior experience In the past there was a miscommunication and my experience with Tania was not great but when I went back in multiple times, she took her time to atten In the past there was a miscommunication and my experience with Tania was not great but when I went back in multiple times, she took her time to attend to issues with my car. Plus, she is VERY knowledgeable, when I brought up concerns that I knew about, she cited bulletin's off the top of her head, she knows what issues exists in cars and what steps needed to be done. Keep in mind she is very busy as she is the manager, but now I will continue to take my car to this dealership. Donald McKneely, the service director is also a great person to work with and both of these people together make the experience worth it. Barak from parts is always friendly and willing to help. Leslie from service is very friendly, always addresses me and others with a title "Mr/Miss, etc", not many people do that, thank you all! More

Services under warranty I put my Civic in for two minor services. Upon arrival, the woman advisor took my info and sure enough she reassured me it’ll be completed in 2 hours I put my Civic in for two minor services. Upon arrival, the woman advisor took my info and sure enough she reassured me it’ll be completed in 2 hours. and it did! BTW, I’ve been a repeated buyer and today is my first time I got a free carwash during service! Thank you, Ms. Galvez! You deserve a raise! More

Extremely helpful James is very kind and always very helpful in getting the work done and explain everything. I would recommend going to him for all your needs. Very James is very kind and always very helpful in getting the work done and explain everything. I would recommend going to him for all your needs. Very soft spoken and nice. More