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Criswell Honda
Germantown, MD
3,036 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 186 service reviews
March 21, 2026
Leslie and Bryan were great! Excellent service topped off with great information. Definitely will recommend. Excellent service topped off with great information. Definitely will recommend. More
by Jose Acosta-Sepulveda
February 18, 2026
Excellent service! Tha sale associate and accountant support very well on my buying process.Thanks Tha sale associate and accountant support very well on my buying process.Thanks More
by Birhanu
Employees Worked With
September 26, 2025
This was by far the most disgusting and shady experience I’ve ever had with any company. I brought my 2019 vehicle (only 60,000 miles, always well maintained, never any issues) in for a simple electrical pr I’ve ever had with any company. I brought my 2019 vehicle (only 60,000 miles, always well maintained, never any issues) in for a simple electrical problem due to a faulty sensor. The car was driving perfectly fine before I dropped it off. After Honda replaced the sensor, I picked up the car and immediately noticed it sputtering. The very next day, my car completely broke down on the road and had to be towed — all because of their “service.” When I called to ask how a car that ran flawlessly before could suddenly die ONE DAY after leaving their shop, I was fed an insulting excuse. They claimed the breakdown was due to “bad spark plugs” supposedly installed by another company, even though I confirmed with that company those plugs were fully approved for my car. Conveniently, this so-called “pre-existing issue” was never mentioned during their original diagnostics — yet somehow it magically appeared right after they touched my vehicle. The manager, Tania, promised to call me back after speaking with the mechanic but never did. Instead, I had to chase her down with multiple phone calls, only to be met with rudeness, deflection, and blame-shifting. She even accused me of suggesting Honda tampered with my vehicle — when all I wanted was an explanation and some accountability (mistakes happen!). This entire ordeal has destroyed my trust in Honda. The negligence, dishonesty, and sheer lack of professionalism here are absolutely unacceptable. I feel completely taken advantage of, and I would strongly warn anyone against trusting this location with their vehicle. More
by Jack Weeks
Employees Worked With
June 28, 2024
[Criswell Honda Dealership Scam BEWARE]: TL;DR: take pictures of your car before you turn it in for service at Criswell Honda!! Criswell Honda has rude managers, negligent technicians, and refuse to ack pictures of your car before you turn it in for service at Criswell Honda!! Criswell Honda has rude managers, negligent technicians, and refuse to acknowledge responsibility. Recently visited Criswell Honda for a recall service, and the experience was a nightmare. Despite arriving with a perfectly fine car (besides the part for recall), we left with a flat front-right tire due to the dealership's negligence. They couldn't even provide a spare tire and LEFT US WITH A HEFTY $390 bill for a single tire replacement. To top it off, their customer service was shockingly rude and they *refused to take responsibility for the damage they caused*. If you're looking for reliable service and respectful treatment, we strongly advise AVOIDING Criswell Honda in Germantown. Protect yourself—take photos of your vehicle before any service appointment to avoid similar headaches! More
by zp
Employees Worked With
June 03, 2024
I've got 4 hondas currently and I have always had a good experience at Criswell and specifically with Carina! experience at Criswell and specifically with Carina! More
by pat
Employees Worked With
March 30, 2024
My Honda CRV was makibng a weird sound when I speeded up. I brought my car the Criswell Honda Dealer in Germantown; which included $99 for diagnosis. I was t given the diagnoses and I paid the aforementioned I brought my car the Criswell Honda Dealer in Germantown; which included $99 for diagnosis. I was t given the diagnoses and I paid the aforementioned amount. I left the shop and an houtr later the sound was back. I came back to Criswell, and identified a different reason forn the sound charging additonal $1000 dollars. Obviouly, this was a ill wok, you didn't do your work properly. If I paid for you to diagnose my car and I was given the right diagnosis, which should I padi again for the same reason ; don''t you offer warranty for your work?? More
by marcela_mdn
Employees Worked With
March 06, 2024
Carina has great customer service, very knowledgeable about my vehicle. She’s has service all my vehicles last few years. Highly recommend. about my vehicle. She’s has service all my vehicles last few years. Highly recommend. More
by Renecruzticas
Employees Worked With
February 09, 2024
My partner and I had a very positive experience having our vehicle serviced by Tyler. He consistently provided prompt, honest, and efficient answers to all of our inquiries. Impressively, he was able to s our vehicle serviced by Tyler. He consistently provided prompt, honest, and efficient answers to all of our inquiries. Impressively, he was able to swiftly order and install special parts on our vehicle within a mere 24 hours of our initial contact with the service center. I highly recommend his services for all your automobile maintenance requirements, as he truly excels in ensuring customer satisfaction. Keep up the amazing work Tyler! More
by Michelle Lucille
Employees Worked With
Tyler
