Criswell Maserati - Alfa Romeo

The gentleman at the desk treated us with respect once I gave him the keys. We sat down in the area for the customers to watch a little bit of TV and relax, and it was to be at least two hours, but it was l gave him the keys. We sat down in the area for the customers to watch a little bit of TV and relax, and it was to be at least two hours, but it was less than that and I was very pleased that they were finished so early, so I’m grateful and thankful for their service and the way that I was treated thanks. More

Erick has always been a pleasure to work with. He has always kept me up to date as to what was performed. His customer service skills are above what is expected. He has always kept me up to date as to what was performed. His customer service skills are above what is expected. More

Krystie was very professional and has excellent customer service skills. She went above and beyond to assist me with my warranty situation. Criswell should continue to value her as a great employee and awa service skills. She went above and beyond to assist me with my warranty situation. Criswell should continue to value her as a great employee and award her in her customer service. More

I've worked with Erick both times when I dropped off my 2020 Giulia. He has always been great to work with! 2020 Giulia. He has always been great to work with! More

My Grecale Modena has had constant issues over the past 6 months, and Criswell has not treated me very well. I ended up calling Maserati Americas to get a resolution, and Criswell continued to treat me like months, and Criswell has not treated me very well. I ended up calling Maserati Americas to get a resolution, and Criswell continued to treat me like I purchased a Toyota. Clearly they don't want my business again, but I'm sure Maserati at Tyson's Corner will. If you want quality service, look elsewhere especially when purchasing a more expensive vehicle. More

Erick was great to work with. He was very helpful and accommodating, explained the service required (routine), answered all our questions, and got us out of there in less time th He was very helpful and accommodating, explained the service required (routine), answered all our questions, and got us out of there in less time than originally expected. The waiting room was comfortable and well stocked with reading materials and a television to help quickly pass the time. So overall, 5 stars thanks to Erick and the dealership itself. . More

I’ve had great experience with this dealership. Amazing service staff really understanding & patient with me. Amazing service staff really understanding & patient with me. More

First time at the dealership. Took my alfa in for diagnosis but what I was told on the phone is not what happened. Car has a couple of lights on dashboard. I’m told most of the ti Took my alfa in for diagnosis but what I was told on the phone is not what happened. Car has a couple of lights on dashboard. I’m told most of the time they’re all interconnected. One issue can trigger a couple of things at the same time. Now, what’s wrong was before taking the car to the dealership I was told one price for diagnosis. However, after taking the car and being told I have to leave the car there just for diagnosis l; the price won’t be what I was told but each light will cost 200. So the dealership is charging 600 to literally diagnose the issues. Most dealerships charge one price to do a diagnosis but so far communication isn’t there because now I feel like I was lied to and they took advantage of me being there. Let’s find out what the repairs are and go from there. I gotta give xxxxxxtho to the person who greeted me and offered coffee. Great customer service. More