Criswell Nissan

I found the Criswell dealership online while looking for a used Acura TSX. A live online chat was available so I checked it out. The customer service person responded quickly and pleasantly, referring my q a used Acura TSX. A live online chat was available so I checked it out. The customer service person responded quickly and pleasantly, referring my questions to Sales Manager Gary Moser. I spoke with Gary by phone and he assured me that if I chose to drive down (at the last minute on a Saturday at the end of the month so his staff was BUSY!), his sales staff would be happy to assist me. I was a little leery of the whole experience having had an extremely unpleasant experience with my hometown car dealership and I just assumed this would be more of the same. When I arrived I was assisted immediately by Herbert Hernandez. He was patient, knowledgeable, and quite easy and entertaining to talk to and answered all my questions. The experience just got better from there. The car I found online was just what I wanted and when I questioned Herbert about the online discount he assured me that indeed that was the price. I just expected the online story to change once I actually got to the dealership, but I just continued to be pleasantly surprised. Kristie, the finance contact, was cheery, thorough, and quick to process my purchase, and soon I was on my way. I love my car and can't say enough about Criswell's professional employees. My experience was literally stress-free and I will happily recommend Criswell and their staff to my family and friends! Thanks so much for such a positive experience!! More

Eric Konan was an exceptional salesman. He is very courteous, professional and willing to go the extra mile for you. Mike was very professional as well. He was personable and easy to talk to while t courteous, professional and willing to go the extra mile for you. Mike was very professional as well. He was personable and easy to talk to while taking care of the paperwork. Overall, I had an excellent experience. More

I'd like to thank Kwame Otchere for the excellent service he provided me and my wife today. We came into your dealership today rattled and emotionally drained due to a potentially fatal accident we experie he provided me and my wife today. We came into your dealership today rattled and emotionally drained due to a potentially fatal accident we experienced earlier this morning. Mr Otchere was patient, understanding and kind as we made preparations to purchase a new vehicle. His professionalism and ability to get to the bottom of the situation and address our needs quickly exceeded our expectations. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Criswell Nissan in Germantown for years to come. Additionally, please convey our heartfelt appreciation to the Finance/Business Manager. Her kindness, patience and sense of humor made the financing process easier and served to put a brighter face on the bad morning we had. Sincerely, Jane and Dwight Bradley More

Great people, very professional. Everyone I interacted with was great and very helpful. Kwame is awesome! When I am in the market for another car I will definitely go there again. with was great and very helpful. Kwame is awesome! When I am in the market for another car I will definitely go there again. More

My car buying experience at Criswell Nissan actually allowed me to put the word "enjoyable" back into my volcabulary for this process. From the moment I walked in the door I knew I was in for a pleasan allowed me to put the word "enjoyable" back into my volcabulary for this process. From the moment I walked in the door I knew I was in for a pleasant experience. Swann Kim definitely understands how a professionally run sales floor can give a prospective customer confidence in their decision to visit Criswell. My salesperson, Kwame Otchere, was terrific. His knowledge of the product and his patience as I test drove several different models was appreciated. I was ever given the feeling that I was being rushed or that he needed to be anywhere but helping me. When it came time to complete my deal, the finance manager worked hard to secure me the best rate possible, and Krystie Zhang made the closing paperwork easy to understand while not trying to pack on extras that other dealers have bombarded me with in the past. I also take this a good sign that Nissan believes its cars are manufactured well enough that they don't need all the "extras." I was so pleased with my experience, that when I informed my daughter that I had found a Nissan dealership that I would highly recommend, she went to talk to them the next day and a day later ended up with the car she had been hoping that could find for her. I can recommend this Nissan dealership without any hesitation. More

Employees were extremely friendly. Sales people were straight shooters who recognized that we had done our homework and did not mess around with us on price. straight shooters who recognized that we had done our homework and did not mess around with us on price. More

We received great customer service at Criswell Nissan this past week. Kwame did a excellent job answering all of our questions about the new vehicle. It took only 1 day to find the exact car/color we w this past week. Kwame did a excellent job answering all of our questions about the new vehicle. It took only 1 day to find the exact car/color we were looking for. Our trade/finance process went smoothly. The only issue we had was that we had to wait 45 minutes for the Finance person on a Monday evening...(she was dealing with a customer during our wait). Criswell has already called back, making sure everything is OK, and to assure us if we have any questions or concerns...to please call. More

Great place! Friendly staff! Excellent prices! I Had Great place! Friendly staff! Excellent prices! I Had the pleasure of working with David Emani. He was very helpful and worked very hard to get me a Great place! Friendly staff! Excellent prices! I Had the pleasure of working with David Emani. He was very helpful and worked very hard to get me a great deal!I also dealt Eric Konan and Krystie Zhang who made my purchase very smooth and not stressful. I recommed this dealer to anyone trying to find a vehicle at a great price and wants to feel confident in their purchase! I will spread the word! More

Kwame...You are a rockstar! I trust you are on the fast-track to blow all the other sales associates out of the water!! My fiance and I had the pleasure of working with Kwame on July 4th to purchas fast-track to blow all the other sales associates out of the water!! My fiance and I had the pleasure of working with Kwame on July 4th to purchase a Tahoe that Criswell had on their lot. We were at the dealership for several hours with our two year old daughter and he was extremely patient and kind; actually everyone in the dealership was kind and inviting. We ended-up purchasing the Tahoe for my fiance and after casually speaking with Kwame about my car, he successfully convinced me that it was time for me to get a new car as well. Kwame being able to convince me to get a new car AND get a Nissan (I was trading in a Honda, and have never owned anything but a Honda) was nothing short of a miracle; it is a true testament to how gifted a salesman Kwame really is. At the end of the day, I was unable to reach an agreement on the price I wanted to pay for the new car (no fault of Kwame's) and I in-turn landed at another dealership that was able to give me a bottom-line I was happy with. It really pained me that I was unable to purchase the car from Kwame...he definitely worked hard and earned his commission. Though I did not purchase my car from him, my fiance did, so we were at least able to complete one sale with Kwame. Lastly, if I know anyone who in DC Metro who is looking for a car (doesn't even need to be a Nissan) I will direct them straight to Criswell and more specifically, to Kwame. If you don't think you need a Nissan in your life...Kwame will successfully convince you otherwise. More

Had a great experience. Would recommend to someone looking for a car. Eric and David were very helpfull and attentive to our needs. overall a great experience looking for a car. Eric and David were very helpfull and attentive to our needs. overall a great experience More