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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.6
1,013 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,013 reviews

May 23, 2025

Excellent customer service! The Criswell Nissan team provided a great deal and helpful guidance on exactly what I wanted, with no upselling. Everyone was friendly, knowledgeable More

by ley.christy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2025 -

Criswell Nissan responded

It's our goal to offer a simple and seamless vehicle buying event, and it's great to know you were completely satisfied with your experience. Don't hesitate to reach out if we can be of additional assistance.

May 23, 2025

The best Nissan dealership on the east coast service writer pai and manager deuce by far easiest people to deal with More

by WEISERSAMUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2025 -

Criswell Nissan responded

Thank you so much for taking the time to let us know how we are doing! We value your business and truly appreciate this positive feedback.

May 23, 2025

I am always pleased and satisfied with the service that I receive from Criswell Nissan. More

by lilmomma1113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think his name was Pai
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May 24, 2025 -

Criswell Nissan responded

It's great to know you can count on our top notch team to provide an excellent service experience each time you bring your vehicle in for maintenance. We value your business and look forward to your next visit with us here at Criswell.

May 22, 2025

Dealership was great but would not give me 2 years oil change. I thought I was getting that. Also no roadside service. More

by mp7150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Aragon
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2025 -

Criswell Nissan responded

Thank you for sharing this feedback. We are sorry to see you were not completely satisfied with your experience and hope you'll keep us in mind for any future automotive needs.

May 22, 2025

I thought everyone in the dealership was helpful and friendly. We are very excited about our new car. More

by MARIANNEH1954
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christie was patient and very efficient.
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May 24, 2025 -

Criswell Nissan responded

We're happy to see you found our staff to be so helpful! We hope you enjoy your new car and welcome you to reach out if we can help in any other way.

May 20, 2025

Excellent customer service as always! This is my second purchase with Enrique! He is the best! Thank you to the entire team for their excellent service as always! More

by scott45612
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Criswell Nissan responded

It's wonderful to know Enrique and Criswell earned your repeat business! Thank you for taking the time to share this positive review with us and please don't hesitate to reach out if we can help in any other way.

May 19, 2025

I always make sure to take my Nissan to criswell in germantown. It’s always quick service and great customer service. More

by okraiders212121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Criswell Nissan responded

It's our goal to offer an all-around outstanding service event, and it's great to see you are pleased with the results. We look forward to your next visit with us!

May 19, 2025

They always do a good job. The only problem I have is the long wait time. More

by mabel.nartey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Criswell Nissan responded

We appreciate this feedback and apologize for any inconvenience. We hope your next visit with us is completed more promptly. Thank you again for choosing to work with the Criswell team to keep your vehicle well maintained.

May 18, 2025

Always a pleasure working with the staff at Criswell Nissan. The service is spot on. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Criswell Nissan responded

Thank you for your continued patronage! Don't hesitate to reach out if we can help in any other way.

May 18, 2025

The work was done quickly and efficiently. The only complaint that I have is that I was told the services that I needed to get done, but when I picked up my car the services were on the checkl More

by johnhoward71
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Criswell Nissan responded

Thanks for sharing this feedback. Your comments have been forwarded to our team. We look forward to helping you keep your vehicle well maintained and in great running condition.

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