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Criswell Nissan
Germantown, MD
1,058 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:30 PM
Sunday Closed
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Showing 1,058 reviews
August 13, 2025
They did a great job with the oil change! Communication was great throughout the process! Communication was great throughout the process! More
by kfriedland
Verified Customer
August 10, 2025
Very efficient and friendly service department. I can always count on being in and out in a timely fashion very helpful and meet all your needs. I can always count on being in and out in a timely fashion very helpful and meet all your needs. More
by Sue Margelos
Employees Worked With
August 08, 2025
very courteous, accommodating and forthcoming with information, answered all my questions so that I understood issues information, answered all my questions so that I understood issues More
by shonko622
August 07, 2025
We always have a great and thorough service experience at Criswell! Never any issues with service, and the building is always so clean! Criswell! Never any issues with service, and the building is always so clean! More
by MADDNISS94
August 06, 2025
Great service. I was served immediately. I have used this dealership for years. It has never disappont me. I was served immediately. I have used this dealership for years. It has never disappont me. More
by pat jackson
Employees Worked With
August 05, 2025
Service was great and also the staff. The sitting areas are clean and comfortable and quiet for reading or working on your laptop. I really like how you can make your own coffee the way y The sitting areas are clean and comfortable and quiet for reading or working on your laptop. I really like how you can make your own coffee the way you like it. Thank you for outstanding customer service. More
by KIMBERLYJONES001
Employees Worked With
August 02, 2025
I can no longer place trust with this group and will no longer bring either of my vehicle or purchase a Nissan based on the service I have received and the reliability of the vehicles. I am also going to w longer bring either of my vehicle or purchase a Nissan based on the service I have received and the reliability of the vehicles. I am also going to write to nissan about my treatment. More
by Omega Armah
Employees Worked With
July 29, 2025
Everyone was great, I will be sure to send all my family and friends there to buy a car. They care about you they are not just car dealers. Thank you and friends there to buy a car. They care about you they are not just car dealers. Thank you More
by Hope
July 28, 2025
Great! service and communication all fantastic, will use this dealer and service center again! thank you service and communication all fantastic, will use this dealer and service center again! thank you More
by brian.c.hesen
Employees Worked With
July 27, 2025
I had an amazing experience at Criswell Nissan. Ashanti and Enrique were incredible. They are professional and made me feel like the most important customer. I am so happy that I purchased my car Ashanti and Enrique were incredible. They are professional and made me feel like the most important customer. I am so happy that I purchased my car from them. I will be sure to tell my family and friends about it. I can't wait to buy my next car. More
by sweetfeat0826
