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Criswell Nissan

Germantown, MD

4.5
984 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 984 reviews

April 08, 2025

As usual fast and friendly service. I love that the service advisors do not push stuff on you if you do not need it. If you do need it they will advise you as such. Zero pressure. I dri More

by RetiredandTired
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! Thanks again for choosing Criswell!

April 07, 2025

I own four Nissans and everyone is serviced at Criswell. They do excellent work personnel is very pleasant to deal with and Deuce Ransome is great service director. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Criswell Nissan responded

Thanks so much for sharing this great review with us! We value your continued patronage and look forward to your next visit with us!

April 06, 2025

Enrique was very professional, extremely helpful and a delight to have as a salesman, he made the process seamless and was efficient and thorough. I would recommend him to future customers. More

by Elle Williams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Collins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Criswell Nissan responded

Thank you for choosing Criswell! We value your business and sincerely appreciate your recommendations.

April 05, 2025

The car buying process was stress free and I am satisfied with my purchase! Thank you Enrique & Criswell Nissan <3 More

by nyakanda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Criswell Nissan responded

We're happy to see you were pleased with your overall experience at Criswell! Don't hesitate to reach out if we can be of service to you in the future.

April 01, 2025

Wayne is so sweet and knowledgeable and and wanted to make sure I found what I wanted. Chris, thank you for taking the initiative to find exactly what I wanted from another dealership! Krystie in finan More

by dvirgo0823
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Criswell Nissan responded

We're happy to see you found our team to be so helpful! We value your business and welcome you to reach out if we can help in any other way.

April 01, 2025

Thank you to Willy and team at Criswell Nissan! Everyone was super helpful and we did not feel pressured at all. More

by Anita.Andrade.RN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willy Bedzigui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Criswell Nissan responded

Thanks for sharing this positive review! We hope to be of service to you in the future.

March 30, 2025

Enrique was very patient and helpful during my car buying experience. I love my Nissan Rogue. The comfort and room in the front and back row seats is wonderful. Will be great for the next road trip. I’m very More

by brigitte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Criswell Nissan responded

Thanks for posting this wonderful review of your recent care buying experience. It's exciting to see you enjoyed a standout buying event and are pleased with the impressive features of your new vehicle. Don't hesitate to reach out if we can be of further assistance.

March 30, 2025

Without doubt, an extremely satisfactory experience from beginning to end; the Staff was effective at the highest level of professionalism, competence and integrity! More

by maryellenturner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Szot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Sainz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Criswell Nissan responded

It's exciting to see our courteous and capable staff exceeded your expectations! Thank you for choosing Criswell, and please don't hesitate to give us a call or stop by if we can be of further assistance.

March 29, 2025

Criswell Nissan’s service center is how every dealership should treat their loyal customers. Like VIPs More

by KERRYGFLEMING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Criswell Nissan responded

It's wonderful to know you were completely satisfied with the first class service you received while working with our friendly and professional team. We value your business and look forward to your next visit with us.

March 28, 2025

I left my car at Criswell Nissan in Germantown, MD, for repairs in the audio system, following instructions from Nissan Corporation in Tennessee. Deuce Ransom handled the case magnificently, deserving all More

by LEAL2600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

Criswell Nissan responded

Customer satisfaction is important to us, and it's wonderful to know you were pleased with your recent Criswell experience. Our courteous and capable staff is always happy to help, and we welcome you to reach out if we can be of service to you in the future.

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