Criswell Nissan

Very easy process. I called the dealership, they showed me the car with pictures and videos and they had everything ready for me so when I came in I was there less than I called the dealership, they showed me the car with pictures and videos and they had everything ready for me so when I came in I was there less than an hour. More

I have been a long time customer at Criswell. They never fail to please and get me the very best deal!!! They never fail to please and get me the very best deal!!! More

It was great service and great customer service like always when I go to criswell Nissan in Germantown. always when I go to criswell Nissan in Germantown. More

I called in the morning on 2/20/2023 at 10:00 AM and talked with Braiden in the Service center and wanted to take an appointment for Oil Change. I was not given the appointment for Oil change, but he as talked with Braiden in the Service center and wanted to take an appointment for Oil Change. I was not given the appointment for Oil change, but he asked me to come at 12:31 PM so that I will not have to wait for hours. I came at 12:15 PM. They asked me to bring the car from the parking lot into the Service center. I went and brought the car. I was asked to sign on a blank form. I waited till 5:00 PM Still they did not take the car It was at the same place where I brought the car inside the Service center. Then I mentioned to the lady that my car has been still at the same place. Then after some time I went to check again at that time I noticed it was taken few feet inside and the hood was opened. I had to wait 5 hours!!! This should be improved. Also, the Service Engin Soon light was on and after the service the light was still on. The person who brought the report was not confidently mentioning. Please improve the interaction with the customers. I wanted to give only one star, but the waiting area is kept clean and comfortable for a long wait for more than 5 hours so 2 stars are reasonable. More

This last “service” was costly. I am sad that replacing the faulty computer was too expensive to do. Now that I have joined a Facebook group, I understand that this problem is com I am sad that replacing the faulty computer was too expensive to do. Now that I have joined a Facebook group, I understand that this problem is common with my model. I have been advised to drive the car with the buzzer going whenever I am in drive. The computer might correct itself. More

The Criswell team did a fabulous job! They got me to the rate and payment I was looking for. Very transparent and honest about their business. Edwin did a wonderful job at helping me pick They got me to the rate and payment I was looking for. Very transparent and honest about their business. Edwin did a wonderful job at helping me pick out my frontier and went above and beyond to make sure I got excellent customer service! More

The price should have been discussed with me before starting the service. I came over and was faced with $1000 bill. Also, each time I ask for a complementary car wash, I am said that there is somethin starting the service. I came over and was faced with $1000 bill. Also, each time I ask for a complementary car wash, I am said that there is something wrong with the car wash system. More

Great service. Duce is a pleasure to deal with. Tends to my needs in a very professional way. I recommend Criswell for all your transaction needs. Duce is a pleasure to deal with. Tends to my needs in a very professional way. I recommend Criswell for all your transaction needs. More

Good service advisors and good technicians who always provide an outstanding service! That is the reason I take my car to Criswell. provide an outstanding service! That is the reason I take my car to Criswell. More

Bad experience. Last time I go to the dealership. Did work that should not have been done! Last time I go to the dealership. Did work that should not have been done! More