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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
1,027 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,027 reviews

October 18, 2023

David was a terrific and very helpful. Made experience very easy and explained what car needed done. More

by 2207PAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eller, Mark Erbling, Ericka Escobar
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Oct 19, 2023 -

Criswell Nissan responded

It's great to see you had a positive experience at Criswell! We value your business and welcome you to reach out if we can be of service again in the future.

October 17, 2023

Mark took real good care of me during the whole process and kept me up to date on the progress of my car being fixed. More

by MRGETMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling, Ericka Escobar
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Oct 18, 2023 -

Criswell Nissan responded

It's great to see you had an overall positive experience at Criswell! Don't hesitate to reach out if we can be of further assistance.

October 16, 2023

Mark has been my service rep and is thorough,knowledgeable, and respectful. I anticipate a positive long term relationship with the service dept and dealership, More

by MAMAZ1234
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Oct 16, 2023 -

Criswell Nissan responded

Thank you for taking the time to let us know how we are doing! We are happy to see you've had a good experience at our dealership and hope to continue this working relationship.

October 16, 2023

As always, it was excellent service for my vehicle and friendly customer experience from the staff. More

by JENKLA64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Oct 16, 2023 -

Criswell Nissan responded

It's our goal to offer an all-around outstanding service event, and it's great to see you were pleased with the results. Thank you for choosing to work with the team at Criswell to provide the service your vehicle needs to stay well maintained.

October 16, 2023

Fast and good service. Friendly staff who explained everything they were going to replace in the car. More

by MUTUA_MATTHEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Criswell Nissan responded

We appreciate knowing everything was completed quickly and to your satisfaction. We look forward to seeing you again when your vehicle is due for its next routine service visit.

October 14, 2023

It was ok… I miss the best customer service of Mr Deuce. Thank you ! He needs to training everyone!! More

by KATYFORGANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
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Oct 16, 2023 -

Criswell Nissan responded

We appreciate your feedback and hope your next visit with us is more positive. Don't hesitate to reach out if we can be of further assistance.

October 14, 2023

This dealership was respectful and approachable. He helped me to get a better deal. He didn’t tell me my budget was less but he found the way give me what my budget could get. More

by DIABATEDAOUD4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Criswell Nissan responded

We're happy to see we could really help you out! Our team is committed to working with you to find a vehicle that fits your needs and your budget. Thanks again for choosing Criswell!

October 13, 2023

It is the the only dealership that my wife and myself take ours cars for services. More

by GAPS1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling, Ericka Escobar
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Oct 18, 2023 -

Criswell Nissan responded

Thank you for your continued patronage! It's rewarding to know you can rely on our staff to provide an outstanding service experience each time you visit. We look forward to seeing you soon!

October 12, 2023

To start the lady was rude and acted like she did not wanted to help. Nice to everyone else, Then act nice when time to pay. 🙄 The previous time of service I was not told I will need tires next time or More

by JAZMINE889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ericka Escobar
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Oct 18, 2023 -

Criswell Nissan responded

We appreciate your comments and apologize for this less than positive visit. We truly hope you'll consider giving us another chance to work with you to provide a better experience in the future.

October 12, 2023

Mark was easy to work with and provided great service when I brought my car in to get serviced. More

by KNB1340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Oct 18, 2023 -

Criswell Nissan responded

It's wonderful to know you enjoyed an easy and efficient service event! Mark and the team at Criswell are always happy to help with your automotive needs. We look forward to seeing you soon.

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