Criswell Nissan

Happy Customer I made an inquiry on-line regarding purchasing/leasing a car. My inquiry was answered immediately by Cesar Yanes. Mr. Yanes not only responded by e I made an inquiry on-line regarding purchasing/leasing a car. My inquiry was answered immediately by Cesar Yanes. Mr. Yanes not only responded by e-mail, he also called me. I was really impressed. My experienced with Nissan was absolutely great! Cesar is very professional and caring and she is still professional to date. My entire experience with Nissan have wonderful. I would recommend everyone to come to this dealership. Great Service. More

Best car purchase experience ever! Our experience at Criswell Nissan was hands down the best car purchase experience we have ever had! Cesar Yanes was super helpful and answered all of Our experience at Criswell Nissan was hands down the best car purchase experience we have ever had! Cesar Yanes was super helpful and answered all of our questions. He was so knowledgeable about the 2017 Rogue we got and was straight forward with all of his information--no sugar coating or awful sales jargon. He was also really nice and stayed with us from the beginning to the end of the whole process. I cannot emphasize enough how great sales guy he was. Then Krystie in Finance was awesome. Super organized and walked us through the whole process. What is usually a cumbersome, boring process was a really great experience that left us confident about our new car. We will definitely be back for future purchases! Our only regret is not coming sooner! More

Great Experience! I finally found the car I wanted but it was over two hours away from my home. When I called the dealership I spoke to Cesar in sales and he was extre I finally found the car I wanted but it was over two hours away from my home. When I called the dealership I spoke to Cesar in sales and he was extremely helpful and accommodating. I was a little nervous to take a one way trip with an Uber to purchase a car sight unseen but Cesar was good enough to go out on the lot, sit in the car and give me an accurate description of condition. I made the trip and purchased the car. I love it. Thank you Cesar More

Quality service received on 2007 Nissan Murano! I had the CV boot on my 2007 Nissan Murano repaired this month (June 2017) at Criswell Nissan of Germantown. Dave Scott (service manager) was my point I had the CV boot on my 2007 Nissan Murano repaired this month (June 2017) at Criswell Nissan of Germantown. Dave Scott (service manager) was my point of contact to ensure the best service was rendered. Tee, my mechanic also did a wonderful job with the repair. Overall, my experience has been great! This was the second repair I had at this location and both experiences have been above and beyond. For this service, my oil was low so they topped it off at no additional cost and the prior service in Feb 2017 a temporary "fix" was made to get me to this point...both as a courtesy and without adding any additional costs (my first repair was related to rusty oil pipe). I appreciate that Dave helps me stay within budget and is attentive to my financial constraints. He provides courteous and prompt service that is tailored to meet the customers needs. I will definitely be returning to this location and requesting the same service provider (Dave) and mechanic (Tee). Lynn is also very polite and prompt to follow-up on appointments. Overall, the experience continues to be great at this location...I will be returning in the future! Thanks so much for providing amazing service!! More

Very pleasant sales experience Cesar Yanes was extremely helpful and pleasant. He stayed right with us through the whole process and did not waste any time with typical "sales drive Cesar Yanes was extremely helpful and pleasant. He stayed right with us through the whole process and did not waste any time with typical "sales drivel". The manager (Korey) was also involved and was just as nice to interact with. I would highly recommend this dealership. More

Over and above customer service I brought my 2012 Titan in for an airconditoning check.My service writer was terrific. She checked on me in the lounge and kept me abreast of every s I brought my 2012 Titan in for an airconditoning check.My service writer was terrific. She checked on me in the lounge and kept me abreast of every step including contacting my third party extended wauranty carrier and then providing me with a rental when the repair could not be completed that day. More

Tech Mike Rojas is awesome! I dealt with Technician Mike Rojas at a previous dealership and was disappointed when he left. He is a fantastic tech who listens, understands and mo I dealt with Technician Mike Rojas at a previous dealership and was disappointed when he left. He is a fantastic tech who listens, understands and most importantly cares. I told him years ago I will go where he goes. I don't let just anyone work on my 2008 Rogue. I was also very pleased with the service advisor, Huyen Vuong. He was helpful and straightforward. More

Another greatt experience at Criswell Great experience from initial online contact with sales through finance to delivery. This was our second vehicle purchased at Criswell, and we will be Great experience from initial online contact with sales through finance to delivery. This was our second vehicle purchased at Criswell, and we will be back. Thanks Cesar, Jason, Krystie, and Mike! More

Will recommend them any time of the day This review is way overdue, but I guess better late than never. So this was my family's fourth (4th) purchase from Criswell Nissan in last 6 years. I This review is way overdue, but I guess better late than never. So this was my family's fourth (4th) purchase from Criswell Nissan in last 6 years. I have purchased my first vehicle from these guys in 2011, then again a vehicle for my sister in 2012, for my brother in 2013, and now for my other sister in 2017. And each and every time Criswell Nissan gave me the best price in the 50 miles radius. Chris, our sales person, made every effort to give us the best price he possibly could for the vehicle and for our trade-in. I won’t have any problem in saying that his sales approach was truly pressure free. He didn’t try to give us that "let me check with manager" line, or try to up-sale us any extras that we didn’t need. Either he understood that pressuring customer doesn’t always work, or maybe he thought that we won’t be interested in anything beyond what we were there for. But either way, I will have to say that my buying experience with Criswell was as good as it was in 2011, when I made my first purchase. As I mentioned in my title, I will recommend these guys, and Chris in particular, to anyone in my friend and family circle that is looking for a new car. For the financing part, I think Krystie handled the transaction quite effectively and efficiently. As far as I can remember, it took us all about 2 hours from the time we entered the dealership till the time we drove out in the new vehicle. That 2-hour time frame does not include the test drive and initial bargaining because we test drove the vehicle a few days ago, and all the negotiating was done over the email prior to our arrival. More

Love 'Em! I bought a 2015 Nissan Rogue from Criswell, and the buying experience was just fantastic! I was looking for a "deal" at the end of the year, and they I bought a 2015 Nissan Rogue from Criswell, and the buying experience was just fantastic! I was looking for a "deal" at the end of the year, and they respected that and help me find one. Our salesperson, Chris, was excellent and showed us the cars we came into see without trying to push us into a higher price range. He also took note of our "must haves" and made sure we saw everything that might suit us. He got us max value for our trade in, and the paperwork was handled quickly and professionally. The finance people we just great to work with: professional, efficient, and friendly. Also, I've brought this vehicle in for maintenance 4 times now. The service team is great! Friendly, knowledgeable, patient, and easy to work with. The work is always done right and delivered on time for a reasonable price. Bottom line is that I love my car, the deal I got on it, and the service I have received ever since. Thank you, Criswell! More