Criswell Nissan - Service Center

Excellent Service I have been in for service twice both times handled by Dave Scott. Both times have been exceptional. Easy access to service lanes, they kept me up t I have been in for service twice both times handled by Dave Scott. Both times have been exceptional. Easy access to service lanes, they kept me up to date with status if taking a while, and it was easy to get an appointment that worked for me. I have a dealer within 5 miles of my home in Virginia, but plan to continue to drive up to Maryland for service if it stays this good. Thank! More

Criswell Nissan Service A+++ for Andy Andy is very professional, courteous and FOR the customer! I am a first time customer, and I just purchased a brand new car and later discovered a pai Andy is very professional, courteous and FOR the customer! I am a first time customer, and I just purchased a brand new car and later discovered a paint chip on the front fender. The dealership offered to take care of it through Nissan service. The first repair there had some imperfections due to the environment and conditions. I was concerned that I'd have to live with it, as I've had bad prior experiences in the past from other dealer services with a take it or leave it attitude. But Andy and another awesome manager (he'll get his separate review) took full ownership of the problem and replaced the bumper new. That really impressed me and has won my future business. Very satisfied customer. Andy is was good to his word and gave me assurances throughout the process. That really eased my concerns and gave me peace of mind as well. Excellent! More

Excellent Service - Every time! Andy and his team are very professional and excellent with that they do. Andy in particular has gone out of his way many times to ensure that the ser Andy and his team are very professional and excellent with that they do. Andy in particular has gone out of his way many times to ensure that the service is always on time and done well. As a business owner this means a lot to me. I have been coming to Criswell Nissan since 2012 and have bought all my vehicles from them. Because of the excellent service I will continue to be a client. Many thanks to Andy and his team. More

Service Beyond Compare ! I have an Altima, (leased), and I have had routine service done on it here, at Criswell Nissan, ever since I got my car... The Service people are f I have an Altima, (leased), and I have had routine service done on it here, at Criswell Nissan, ever since I got my car... The Service people are fantastic !! Courteous, helpful, and seem to genuinely care about their customers. They do whatever is necessary to ensure I'm happy with what they have done, including explaning everything and make recommendations in situations where I don't know or I overlook something. They even tell me when something I ask for is not needed, and explain why I would have been wasting my money. I cannot think of a reason I would ever switch service providers - I have found my "service home" and I wholeheartedly recommend them !! More

Patricia Represents Quality Customer Service There were a couple of times where the mechanics of this dealership's service center did shortcuts to my car related to service. For example, there w There were a couple of times where the mechanics of this dealership's service center did shortcuts to my car related to service. For example, there were times where my break fluid, coolant, and wiper fluids were not topped off. I was a bit annoyed by that. I then spoke with Patricia. Patricia actually had the mechanic walk outside to my car, service my car, and then confirm that it was done. Another time, the mechanic did not put the sticker on my car as far as next oil change/service goes. I talked to Patricia, she then did it herself. Henceforth, Patricia ensured that the sticker is fixated on my car and that the fluids are topped off. He is awesome and he does a great job with quality of service for the service department. However, those mechanics need to be inspected more because they really leave Patricia with so much of the PR fixing for that place. More

Perfect Customer Service Dave helped me last week when I pulled in with a tire warning light. He was very friendly and professional and reassured me that they would take care Dave helped me last week when I pulled in with a tire warning light. He was very friendly and professional and reassured me that they would take care of my car ASAP even though there were many other cars waiting to be serviced. I got settled into the lounge for a long wait, but they handled everything very quickly and efficiently. I am always impressed with the service at this dealership, but last's week's experience really made my day. More

Speedy service with no appoint,emt I recently had problem with my Pathfinder. I thought the battery was dead or something worse. I was able to get the car to the Germantown dealership. I recently had problem with my Pathfinder. I thought the battery was dead or something worse. I was able to get the car to the Germantown dealership. I drove in waved at Crystal (the service person) to come over. I told her I could not turn the car off. She jumped into action and got the whole team involved. They moved cars around to get my in the back to check everything out. It was amazing. I soon found out it was a battery cable that had loosened over time. They fixed and cleaned everything. All free of charge. I had my car back in no time. I was so appreciative of everyone's efforts!!!!!! More

Efficient, Friendly and Professional I used to live in Rockville and I would take my Nissan in for service at the Nissan dealer there. I dreaded even getting an oil change. The service co I used to live in Rockville and I would take my Nissan in for service at the Nissan dealer there. I dreaded even getting an oil change. The service consultants were rude and it always took forever! I recently moved to the Germantown are and I was surprised to find out that there was a Nissan dealership close to my home. I had to get a simple oil change and I didn't know what to expect based on my previous dealings with the Rockville Nissan. I went in expecting the worst and boy was I wrong. I had the pleasure of being help by Patricia Guevara. Now I will never go anywhere else. She was friendly and very informative. She answered all of my questions and didn't make me feel dumb for not knowing much about mechanics. I was in and out within 45 min and they even washed my car! I would highly recommend to do all Nissan servicing there. Just make sure that you ask for Patricia! More

Service Dept I have been taking my 2004 Murano with 104,000 miles to Criswell for several years with variable satisfaction. It always seems expensive but a lot of I have been taking my 2004 Murano with 104,000 miles to Criswell for several years with variable satisfaction. It always seems expensive but a lot of the time I feel I get straight advice about what needs to be done. Not today--I went in for a service soon light. I was told it would be a diagnostic of $135 if I declined service. They found about $3,500 of recommended work to do, of dubious necessity, when the diagnosis showed only a "minor fume leak" from the gas cap. Then when I declined the work they charged the $135 plus a 10% environmental shop supplies disposal fee--even though they had only run a diagnostic screen. They also wanted to get an estimate on how much they would give for a trade in allowance. It felt like a xxxx up service price and hard sell on a new car. Never again. More