Back

Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,701 Reviews

1501 Gardiner Lane

Louisville, KY

40218

Directions

By Type

Showing 1,701 reviews

June 18, 2018

Great experience. Kelly was very good to work with. She was very low pressure and made us feel comfortable about buying from Cross. I would recommend Kelly to my friend More

by Derek007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Isenberg, Kelly Linne
June 17, 2018

Rhino Grand Cherokee Kelly is awesome! She helped make sure I got the best service, and Cross got me the best price! It was a great experience all around! Thanks to Kelly More

by Jeep12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Isenberg, Kelly Linne
June 17, 2018

Great Sam's experience Kelly was very professional and efficient during the pickup process when I purchased a pre owned vehicle. During the negotiation phase, Austin helped More

by C1234
Recommend Dealer
Yes
Employees Worked With
Todd Isenberg, Austin Luckett, Kelly Linne
June 16, 2018

Love my new Jeep! Kelly was awesome! She listened to, and understood my budget and while I had to go up a little bit, she did her best to get me in a comfortable positi More

by Brandi2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Linne
June 15, 2018

Gracious even in defeat We did not end up keeping our car— there was a problem with it that we were unaware of— but Jordan was kind and cheerful even in losing the sale and r More

by MusikProf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Walker
June 15, 2018

Sales with Kelly When looking for a Chrystler Pacifica Kelly was awesome at getting the information we needed and quickly. She is very easy to work with and understand More

by Cali0506
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Linne
June 14, 2018

Very poor communication. Took my vehicle in for a manufacture recall and it took them three days to complete. Never communicated proactively. I had to follow up every day. Onc More

by Brantleybeck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick Turner
Jul 19, 2018 -

Cross Chrysler Jeep Fiat responded

Thank you for the feedback. We are working on tuning up our follow up process. I apologize for the lack of communication. Please call me with any further questions or concerns Jared Cross Sales Manager 502-459-9900

June 13, 2018

Excellent service and professionalism. I am completely satisfied with the way I was treated on my trade in and purchase of my new vehicle. I felt the entire dealership staff was ezcellent a More

by J.prescott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Isenberg, Jared Cross, Angelica Ortega, Kevin Turner, Rick Turner
June 12, 2018

Great place to buy a vehicle! My salesman Hunter was very knowledgeable and patiently worked with us to find the right vehicle. We were the last customers in the store and Hunter s More

by VSPRENGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Hunter Doerr
June 12, 2018

Great Experience Had a great experience buying a Jeep Grand Cherokee from Shawn L. Super knowledgeable, very helpful, and friendly. Took time to address all of our que More

by ASHLEIGHSTEWART
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
...
139
...