Cross Chrysler Jeep Fiat

I was a first time buyer, but Austin at Cross Motors made this an easy and fun buying experience. I even came from out of state to buy because of the great deals that the dealership offered! I found the 2011 this an easy and fun buying experience. I even came from out of state to buy because of the great deals that the dealership offered! I found the 2011 Jeep Grand Cherokee online and liked it a lot; I contacted the dealership, and Austin answered all of my questions about the truck. I drove up, and I was very pleased with the overall buying experience. I have had the Jeep for a little over a month now, and I love it! I would recommend Austin and Cross Chrysler Jeep to all of my friends. More

The aforementioned employees were all very informative, helpful, friendly, knowledgeable, and made my new car buying process as painless as possible. Each employee exhibited great expertise while guiding m helpful, friendly, knowledgeable, and made my new car buying process as painless as possible. Each employee exhibited great expertise while guiding me through the new car buying experience. In summarizing, I look forward to the servicing of my new Jeep Grand Cherokee SRT8 at Cross Chrysler Jeep during the ensuing months ahead. Thanks, guys for making my car buying experience, the BEST one YET!! Isaac Burt Jr More

Josh Brewer went above and beyond to help us. We had a wonderful experience & will shop there again!!! The whole staff was awesome. They truly cared about us. wonderful experience & will shop there again!!! The whole staff was awesome. They truly cared about us. More

12/31/11 We found Jason Hutchings checking out the used 12/31/11 We found Jason Hutchings checking out the used vehicles displayed,and snared him going by...we asked about the truck {we purchased} right o 12/31/11 We found Jason Hutchings checking out the used vehicles displayed,and snared him going by...we asked about the truck {we purchased} right off. Jason advised us still for sale;he would get key..we poked around the truck. Immediately after that we test run with Jason,ran it by the mechanic we have. Let me say as a customer the second time around, my husband and I appreciate the good service from the beginning to the conclusion of today's purchase at Cross Motors of Louisville. Jason was very helpful,very polite and no pressure tactic's. More

Rating would have been all 5's but new car was transported and somewhere from the dealership where it was located to when we saw it for the first time there was a hole in the headliner that we fou transported and somewhere from the dealership where it was located to when we saw it for the first time there was a hole in the headliner that we found on inspection. This made a great experience go to bad but after two days of working the problem was resolved. Just wish the new car was never damaged that placed us in a odd positon and feeling pushed to make a decision about what to do. Was first told it would be replaced by warrenty to be told could cause more damage replaceing the headliner. Resolve we got a discouted price on the vehicle and the hole in the headliner is hidden by a button. Just wish it had never happened but everyone involved was nice and worked with us. So end result a good exprience. More

Matty worked to get us a deal that would work with our budget on a new Jeep Grand Cherokee Overland with all the safety features. Great dealership. Most didn't have all the safety features on an Overlan budget on a new Jeep Grand Cherokee Overland with all the safety features. Great dealership. Most didn't have all the safety features on an Overland forcing us to buy the Summit or order. These guys ordered the kind of vehicle we really wanted. Great savings even a little better than Ford's X Plan we were looking at. More

Jeff was very professional and helpful. I just moved to Louisville from New York City and hadn't owned a car in about 10 years. That, combined with the complications of moving may have proved to create a Louisville from New York City and hadn't owned a car in about 10 years. That, combined with the complications of moving may have proved to create a difficult purchase situation, but Jeff smoothed the way and I ended up with a great car and no hassles. More

I purchased a new Jeep Liberty and traded in a 2 year old Cadillac. The trade-in value was very acceptable and the staff were very friendly and helpful. A good selection was very nice as well. The purc Cadillac. The trade-in value was very acceptable and the staff were very friendly and helpful. A good selection was very nice as well. The purchase was made with no sales pressure and they made every effort to satisfy my needs. I felt comfortable overall with the service and negotiation and did not feel intimidated or rushed. More

I wish there was a bigger number than 5 to give these guys cause they were so great. My vehicle was a total loss after a lady ran a light and crashed into my truck so after having to deal with insurance guys cause they were so great. My vehicle was a total loss after a lady ran a light and crashed into my truck so after having to deal with insurance people and all that mess it was very nice not be feel pressure going into the dealership. On my first visit I made it known to Josh that I was just looking at a vehicle that I had seen online and he was great he went and got the keys and opened all the doors and explained the bells and whistles to me he also let me take it for a test drive, I apologized for wasting his time since I wasn’t ready to buy just yet and he just said “Its ok maybe when you are ready you will keep me in mind” and after shopping around I indeed went back to Cross to buy my vehicle the guys who helped me with my final purchase were amazing.. The sales guys were great and the finance guy was awesome also it was a very easy transaction (as easy as buying a car can be) Josh has also called and followed up to make sure that everything is great.. I would highly recommend this dealership and have already sent my friends and co workers there. More

The sales experience was outstanding. We called Austin and told him what vehicle we were interested in. He made sure it was available and had it right in front of the dealership when we pulled in. He wa and told him what vehicle we were interested in. He made sure it was available and had it right in front of the dealership when we pulled in. He was very knowledgeable about the Jeep and took us for a test drive. Price they were asking for the Jeep was very good, and they gave me a very good price for my trade-in. Only downside was the paper work experience. Buisness manager was polite, but it was late and Extended Warranty, Surface Treatment, VIN Etching services were pushed even after I made it clear I didn't want any. More