Cross Creek Subaru

very quick and friendly. They do a good job and are very concerned about your satisfaction. They do a good job and are very concerned about your satisfaction. More

Ordered a part online and paid for the part and shipping online (used a shipping coupon the dealership listed on their website) and the order is excepted. Well hours later I get a refund message with ZERO online (used a shipping coupon the dealership listed on their website) and the order is excepted. Well hours later I get a refund message with ZERO explanation other than the note that shipping is now $450.00 for the item (replacement bumper). WHY post a cost of the item and charge $225.00 shipping charge (live about 1:30 away btw so $225 seems even high) and then decide arbitrarily to change the shipping to double the cost. This dealership should be ashamed of themselves. This dealership certainly has proven that the negative connotation associated with auto dealerships remains tried and true!! I will NEVER do business with this dealership again and I hope you, reading this, don't award bad behavior by giving them your business. More

First time visiting a Subaru dealer and now I'm an owner thanks to Cross Creek Subaru and Ava. I was pleased with the dealership overall and with the ease it was to show up and leave with my new WRX. Great thanks to Cross Creek Subaru and Ava. I was pleased with the dealership overall and with the ease it was to show up and leave with my new WRX. Great vehicle and customer service! I highly recommend visiting CC Subaru. I was also very happy to work with someone who knew about the vehicles at the dealership, showing knowledge and passion for the cars. Great job Ava! More

This is my second purchase from this dealership. Both experiences were great. I have never meet them in person, My contact person both times was Ava White, she is great. She helped me through the sa Both experiences were great. I have never meet them in person, My contact person both times was Ava White, she is great. She helped me through the sales process, but so great with my needs (For Help) afterward. They delivered my new car to my home all were wonderful. More

From my initial encounter through delivery of my new Outback, my expectations were exceeded. They were able to locate and acquire the exact vehicle I wanted at another dealership and had it ready to del Outback, my expectations were exceeded. They were able to locate and acquire the exact vehicle I wanted at another dealership and had it ready to deliver within two days. An impressive accomplishment during these times of vehicle shortages! More

Up until recently, I had pretty ok experiences here. I’ve looked aside having mistakes made on my maintenance because I had an overall pleasant experience. But buying a car here… was the worst car buyin I’ve looked aside having mistakes made on my maintenance because I had an overall pleasant experience. But buying a car here… was the worst car buying experience I’ve ever had and between my husband and I we’ve bought a lot of cars but as for just me I’ve only ever bought from Subaru and I probably wouldn’t ever buy from them again. After going through it all and having someone higher up in the company express to us how sorry they were they just continued to play us. They talked horribly about other employees to us, he told us he’d only trust maybe 3 mechanics to work on his own vehicles. I should have probably left then. What I thought was being friendly turned into xxx-kissing for lack of a better word, when he bluntly asked me when my husband left the room “so I hate to even ask, but when you write the review, it’s not going to be good is it?” But for me the worst part is when he told me that the owner was aware of what we had gone through and told them to make sure we were happy and that he was “going to go into the owner's office and figure out what he could do to make this better for us” but never actually did. My problem isn’t that they didn’t do anything for me, but that he would say that and not do it. But after over six hours and nothing but headaches and being treated poorly asking for the most simple request to register it in my hometown. And being lied to about every little thing and getting nothing but different answers and information I shouldn’t be surprised. This is the most disorganized and sketchy dealership I’ve been to. I’d rather pay more for a used car than go here again. Please just save yourself the trouble and just go somewhere else, Raleigh, Cary literally anywhere else, if you’re buying a new car order it online yourself and save yourself the headache and the market adjustment fee. Please learn from my mistakes and go far away from this dealership. More