Crossroads Ford Apex

I bought a 2011 Ford Mustang from Patrick Rowe at Crossroads Ford Cary three years ago. It was a pleasant experience as car buying goes. Patrick is great and took the time to listen to what I was loo Crossroads Ford Cary three years ago. It was a pleasant experience as car buying goes. Patrick is great and took the time to listen to what I was looking for and never tried to put me into a vehicle I was not comfortable with. He helped me find the best fit for me. The great service did not stop there. Patrick followed up regularly to be sure I was happy with the vehicle, and the service department was also fantastic every time I went in for anything, even just an oil change. Crossroad Fords took care of me and my car AFTER the sale, I have been to other dealers that made me feel like any service after the sale was inconvenient for them, never have I felt that way at Crossroads Ford in Cary! They make me feel like they value my business! I received an e-mail from Patrick recently regarding the 3 year anniversary of the purchase of my mustang. I was thinking that I might need a more sensible car than the mustang and decided to go talk to him. I did some research, considered some other makes of vehicles and decided to go look at a 2013 Ford Focus I saw online. Although I was pretty sure that was what I wanted Patrick took the time to show me some other vehicles they had that were pre-owned. Trading in my mustang was difficult, I loved that car as much that day as the day I bought it. I can say that I am just as excited about my new Focus and cannot wait to drive it to work tomorrow, Patrick and Steve Carson were great! I actually enjoyed buying a car for the second time and if the service continues to excel at Crossroads Ford of Cary, I will be back! More

I came into Crossroads Ford with lots of requirements for my trade in and I was astounded by how accommodating they were! I am a young woman and a first time buyer and it was nice to see that I was respected my trade in and I was astounded by how accommodating they were! I am a young woman and a first time buyer and it was nice to see that I was respected and treated fairly. I feel like I got the best deal for my trade in and am very happy with my new Ford Fusion Certified Preowned. More

I'm a female in my mid 20's and I will be the first person to admit that I know almost nothing about cars. I was apprehensive about the whole experience of having to buy a car on my own, and seve first person to admit that I know almost nothing about cars. I was apprehensive about the whole experience of having to buy a car on my own, and several different dealerships seemed to prove my apprehension right. I was treated like I was dumb, and salesmen were either pushy or really condescending. I was getting really irritated with the whole process. Then I stopped in this dealership, and from the first moment it was a completely different experience. Charlie Ross was right by the door to greet me. At the start, I was looking for a really cheap used sedan, but he never seemed annoyed or disappointed that I wasn't looking to spend a lot. He was very patient with me while I went back and forth on what I wanted and what I was going to test drive. When I test drove a Liberty, which is what I really really wanted, he went over all the positives with me, but never once was he pushy. In fact, he went out of his way to not be. I've worked in sales, and known a lot of people in sales, and he is by far one of the best I've ever met. Everyone was super helpful to help me with financing, and when I went back a couple of times to check on my plates, the salesmen remembered me. It wasn't in a vague way either, before I even got to the desk to ask about plates several people would have asked me how I was liking the Jeep. It made me really feel like I mattered to the company, and not just as a sale. I have highly recommended them to anyone I know looking for a car, and I know when I decide to upgrade or switch out cars in a few years that I will not be going anywhere else, I will be going straight to this dealership. More

I found a Ford FX2 F150 online that was well below msrp. I emailed the Crossroads ford asking if they could match the price with a vehicle I found in their inventory, not only did they match it they beat it I emailed the Crossroads ford asking if they could match the price with a vehicle I found in their inventory, not only did they match it they beat it! The first day at the dealership we were not able to make a deal but Mike Hudson and the team at Crossroads Ford did not give up. The next morning Mike called and said we were able to get the vehicle into my price point. Although I had to sell my previous vehicle to another dealership. Mike's hard work and willingness not to give up, made all the difference to get the vehicle into our price point. the entire staff was very friendly through the whole process. That night, when we picked up our new truck my partner lit up at the sight of it. Mike helped us sync our phones with the vehicle right there and showed us various features of the truck that we would have had trouble figuring out. I would recommend Crossroads Ford to anyone who is looking for a new vehicle. More

Steve Schmidt was extremely friendly and went out of his way to make sure that my overall purchase experience was positive. I would recommend anyone to purchase new vehicle from Crossroads, especially from way to make sure that my overall purchase experience was positive. I would recommend anyone to purchase new vehicle from Crossroads, especially from Steve. More

Overall - a great buying experience. What brought me into the dealership was the "personal communication" thru email. As I was deployed during my inquiry to purchase a new vehicle, that "personal communicati the dealership was the "personal communication" thru email. As I was deployed during my inquiry to purchase a new vehicle, that "personal communication" was key to help me with my decision. I appreciate the efforts of Patrick and Mark - both guys are knowledgeable salesmen and it's refreshing to purchase a vehicle - that I've done much research on - and find salesmen that know as much and more; that is not usually the case. Not everything about purchasing a new vehicle is pleasant...I would recommend eliminating the back and forth sales tactics that consume the buyer's time. I do realize that dealerships are in the business to make money, but I PROMISE you as a mature customer those sale tactics only agitate the customer and "THAT" would be the only reason I wouldn't purchase another vehicle from Crossroads Ford. The dealer knew I was "serious" about buying a vehicle...so give me your no kidding best price up front and save me time to spend with my family and new purchase. Mark and Patrick did a great job - I would recommend them and the dealership to family and friends for their new vehicle needs. Thanks More

Temper tantrum from Steve Moore. Mr. FARNSWORTH TOO BUSY Temper tantrum from Steve Moore. Mr. FARNSWORTH TOO BUSY TO HELP AND ALTHOUGH I CAME FRO M AUGUSTA HE NEVER ACKNOWLEDGED I WAS AT CROSSROADS. STATED H Temper tantrum from Steve Moore. Mr. FARNSWORTH TOO BUSY TO HELP AND ALTHOUGH I CAME FRO M AUGUSTA HE NEVER ACKNOWLEDGED I WAS AT CROSSROADS. STATED HE WAS BUSY WITH A CUSTOMER..WHAT AM I AFTER I BUY A CAR...I WAS SHAFTED WITH BEING OVERCHARGED AND THE WORST CUSTOMER SERVICE EVER.....!!!!!!! More

Michael Keeter did an excellent job answering my questions and making my son and me feel comfortable. The whole process was painless, and I would certainly recommend Crossroads Ford to family and fr questions and making my son and me feel comfortable. The whole process was painless, and I would certainly recommend Crossroads Ford to family and friends. More

Michael Ketter was a pleasure to do business with. He was professional, helpful, considerate, and knowledgeable. He listened to me to understand my needs for a vehicle, financing, and pricing. With tha was professional, helpful, considerate, and knowledgeable. He listened to me to understand my needs for a vehicle, financing, and pricing. With that information Dan Burnham and Michael put together a deal which met all my needs. Craig Maxa was helpful in explaining the maintenance and insurance programs so that I could make the appropriate selections for my needs. The dealership was clean, attractive, and had tons of inventory. I especially recommend Michael Ketter for anyone looking to purchase a vehicle. More

We went to Crossroads Ford in hopes of trading in our 2011 Escape on a newer vehicle that was the same size or slightly larger. Lisa helped us in finding that perfect vehicle, a 2013 Edge. My wife is th 2011 Escape on a newer vehicle that was the same size or slightly larger. Lisa helped us in finding that perfect vehicle, a 2013 Edge. My wife is thrilled with the new Edge and says that because of this SUV, she enjoys driving again! Even when we were signing all of the paperwork with AJ Farnsworth, a better interest rate came up at the last minute, after I had already signed 98% of the paperwork. AJ automatically tore up the contracts and started over so that we would have the lower interest rate and lower monthly payments. I've NEVER seen any other dealer do that! We just can't say enough good things about Crossroads, Lisa Esposito, and AJ Farnsworth. More