Crossroads Ford of Indian Trail

My Maverick Lariat is a great little pickup. My salesman Roderick did a good job walking us through the process. However, the sales manager was not willing to honor the corporate incentive pro My salesman Roderick did a good job walking us through the process. However, the sales manager was not willing to honor the corporate incentive promised to people like me who ordered a 2023 model, but the order had to be rolled over to a 2024 model vehicle. The incentive was to freeze the price at 2023 levels. Sales manager stated that there was a time limit on that incentive, which expired at the end of calendar year 2023. Even though a lot of other Ford dealers have found a way to extend that expiration to the date of actual delivery, sales manager was not willing to do that. I called Ford Marketing Customer Service; they said they can often work with the dealer to effectively extend that deadline, so I'm hoping Crossroads will take advantage of that assistance and then deliver the incentive that was promised when I rolled over my Maverick order. More

Everything was perfect. The car was waiting for me. The finance people were great, and the person that took care of me Lee. He was also good. I read them very high. The car was waiting for me. The finance people were great, and the person that took care of me Lee. He was also good. I read them very high. More

We had the pleasure of buying a used 2018 Chrysler Pacifica from Mike McKenzie and he made it an easy process. He answered all our questions and was very respectful, polite and professional. No pressu Pacifica from Mike McKenzie and he made it an easy process. He answered all our questions and was very respectful, polite and professional. No pressure to buy, just honest help in making our decision. Mike made our buying experience a pleasure and I would highly recommend Crossroads to my friends. A+++++ More

Very personable and easy to work with. Went out of their way to make the process smooth. Went out of their way to make the process smooth. More

Lisa (sales) and Bill (finance) were very helpful buying the car. I believe I got a good price considering the demand for this vehicle. Bayard (service) answered all the questions that I had. I would go ba the car. I believe I got a good price considering the demand for this vehicle. Bayard (service) answered all the questions that I had. I would go back to them to buy again. More

Worst dealership I've ever had the misfortune of dealing with. I've been getting recall notices on my fuel system and called them on 1/15/24 and they told me there is NO FIX and they will send out another l with. I've been getting recall notices on my fuel system and called them on 1/15/24 and they told me there is NO FIX and they will send out another letter when a fix is available. Called another Ford dealership who said they would come to my home to fix it this week. Why is Crossroads Ford lying to customers about recalls? I can only guess they have to fix it for free so won't accept any car that needs this repair. This is very unprofessional and aggravating to boot. Stay away!!! They can be assured I will give them NO business at all, and even though I'm in the market for another vehicle, I've crossed this unprofessional, lazy, cheap dealership off my list. Also called back and spoke to "Tony" who said there is a fix and he said the "employee" who he refused to name just didn't know there was a fix. This is an unacceptable answer. I know they are all buddies, but customer recalls should be properly addressed, not given excuses and lies. If an employee just "doesn't know" she should go ask someone who does, but I don't believe this is the reason she lied. More

Great experience. No issues at all. Had a great salesman to help us out with purchase. No issues at all. Had a great salesman to help us out with purchase. More

Great people, willing to work with you, always prompt, Mike in commercial is the best! Mike in commercial is the best! More

Mike has helped us with 3 new Transit vans this year. His help & communication was Excellent. His help & communication was Excellent. More