Crossroads Ford of Wake Forest

The team at Crossroads Ford was very helpful and Chris Rhines was and professional and delivered on all the items we discussed. The Business office did a good job in explanation all the paper work and was Rhines was and professional and delivered on all the items we discussed. The Business office did a good job in explanation all the paper work and was very quick and efficient. Purchasing a truck 2020 F150 XLT from them was a positive experience. Thanks Again More

Everyone involved in my car buying experience was a pleasure to work with. They were very nice and helpful. pleasure to work with. They were very nice and helpful. More

Attentive service from sales agent. . Great customer service from all involved with selling the vehicle . . Great customer service from all involved with selling the vehicle . More

We were looking for a new Ford Explorer and Crossroads Ford had both 2022 courtesy Explorers and 2033 new explorers for us to look at. Our Sales Consultant Davis Kigenyl was very knowledgeable and talked Ford had both 2022 courtesy Explorers and 2033 new explorers for us to look at. Our Sales Consultant Davis Kigenyl was very knowledgeable and talked to us about our car needs. from there we looked at both the 2022 and 2023 Ford Explorers. We were interested in the 2022 Explorer because we could get 0% financing on it. We learned from Davis we could also get 0% Financing on the 2023 Explorer. My Wife and I decided on the 2023 Explorer and everything about the sale went smoothly and without any pressure. Overall a great experience More

We were told when our appointment was. Everything was explained in clear detail. We were called by Matt who then explained everything in detail and asked was it okay to move forward with t Everything was explained in clear detail. We were called by Matt who then explained everything in detail and asked was it okay to move forward with the repair. The service has always been top notch, and completed when promised. We will continue to have our car serviced at this location More

Everyone was friendly and professional. My needs were meet and I would recommend others. There was no pressure to purchase the vehicle. Hannah and Chris took good care of me. I was pleased. My needs were meet and I would recommend others. There was no pressure to purchase the vehicle. Hannah and Chris took good care of me. I was pleased. More

The service department is excellent, in particular Luis who always schedules me, answers my questions patiently and is friendly. Got a repair done quickly and all is well! who always schedules me, answers my questions patiently and is friendly. Got a repair done quickly and all is well! More

dealership manager told us that we had incentives to be used for discounts on the purchase of our new F150. Meanwhile, we sit down to negotiate, and the manager jumps in his car and leaves. Then we asked t used for discounts on the purchase of our new F150. Meanwhile, we sit down to negotiate, and the manager jumps in his car and leaves. Then we asked the salesman about the incentive discount program, and he knew nothing about it. More

When motor died on my 2017 Ford Edge with less than 90,000 miles , my dealership advised “ you have a bad engine - sorry nothing we can do and nothing Ford can do”. My first Ford purchase. I was st 90,000 miles , my dealership advised “ you have a bad engine - sorry nothing we can do and nothing Ford can do”. My first Ford purchase. I was stuck purchasing another Ford from them. I rate Ford and the dealership with a FAIL. I share my story with all those who ask if I like my 2022 Ford Explorer and recommend they run to the Toyota dealership. More

Airbag inflator (warranty work) done quickly. Asked a month ahead of work schedule to replace the driver's side window washer and tail gate hydraulic pistons. Day of service I was told they did Asked a month ahead of work schedule to replace the driver's side window washer and tail gate hydraulic pistons. Day of service I was told they did not have Hydraulic pistons but could get them the next day. This should not have happened. More