Crossroads Ford of Wake Forest

This was the most enjoyable time ever spent getting a new car!! Best experience ever! car!! Best experience ever! More

Unfortunately this is the first time that I must leave a review regarding Ford Of Wake Forrest. The service Manager Al Jones, is condescending, rude and disrespectful with me as a long time customer of this review regarding Ford Of Wake Forrest. The service Manager Al Jones, is condescending, rude and disrespectful with me as a long time customer of this dealership. My car has been in service for repair since August 2023. The last repair, as there have been several related to the initial service of the car, the under carriage was missing 7 bolts and of course it fell. The car continues to shake after the transmission was replaced. In relaying this to the service manager and I stated that the technician informed me that the bolts were missing and after driving the car, did observe that the car was shaking at 50mph or over. I have several items to included, but I will be contacting to owner of this dealership, Mr. Allen Boyd and the CEO of Ford Motor Company. More

This dealership is quick, professional, and very knowledgeable. Customers are treated with respect and understanding. knowledgeable. Customers are treated with respect and understanding. More

Very responsive - I started online and the onsite staff were great. Easy to work with, and responsive after the sale. were great. Easy to work with, and responsive after the sale. More

Crossroads Ford performed fixes for two recalls on my 2021 Ford Explorer. Crossroads made my appointment within a reasonable time and performed the work as expected. They contacted me when they knew they 2021 Ford Explorer. Crossroads made my appointment within a reasonable time and performed the work as expected. They contacted me when they knew they would not be able to complete the repairs that day and gave me a coupon for a free oil change for being patient. I am very happy with the service I received. More

We came from out of town to purchase a vehicle. Sales was great in helping us. Will do business again. Sales was great in helping us. Will do business again. More

So pleased with Ford, Luis Bautista & the Crossroads team! Brought my reliable '99 Explorer for service and was treated with professionalism and courtesy. Minor repair, oil change, and new tires--runn team! Brought my reliable '99 Explorer for service and was treated with professionalism and courtesy. Minor repair, oil change, and new tires--running great again. Thanks! More

When I called the service desk, an actual person answered on the first ring. Refreshing! Service was prompt and professional. All issues completely fixed. on the first ring. Refreshing! Service was prompt and professional. All issues completely fixed. More

The dealership was clean and spacious, the salesman was friendly and helpful, and the process was quick and easy friendly and helpful, and the process was quick and easy More

Car-shopping can be a scary experience that creates anxiety. Thinking back on my experience at Crossroads Ford of Wake Forest, I can say that everyone was helpful, kind, patient and knowledgeable. anxiety. Thinking back on my experience at Crossroads Ford of Wake Forest, I can say that everyone was helpful, kind, patient and knowledgeable. They handled all issues in a professional manner and I am more than happy with my new SUV! Check them out, it's worth the drive! More