Crossroads INFINITI of Raleigh

Gary and the entire Crossroads Infinity dealership was a pleasure to work with as I made this very important purchase. I am a car buff and put everyone through the paces for months as I ordered the car, wa pleasure to work with as I made this very important purchase. I am a car buff and put everyone through the paces for months as I ordered the car, waited for delivery, and accepted the deliver. Gary was patient beyond words as I went through every detail. I plan on keeping my 2011 Infinity G37S Hardtop Convertible for many many years and all I can say is I LOVE MY CAR !!!!!! More

MY LEASING EXPERIENCE AT CROSSROADS INFINITI WOULD HAVE TO RANK AS THE BEST THUS FAR IN PURCHASING A NEW VEHICLE. FROM THE SALESPERSON TO THE GENERAL MANAGER, SALES MANAGER AND FINANCE MANAGER, SERVICE AND TO RANK AS THE BEST THUS FAR IN PURCHASING A NEW VEHICLE. FROM THE SALESPERSON TO THE GENERAL MANAGER, SALES MANAGER AND FINANCE MANAGER, SERVICE AND FOCUS ON CUSTOMER SATISFACTION WERE TRULY OUTSTANDING. More

Stopped by the dealer on a Saturday to look at the M37 as I was in the initial stages of replacing an 07 Acura. I currently own a G37S Convertible so Iam impressed with the product. My wife, son and I were I was in the initial stages of replacing an 07 Acura. I currently own a G37S Convertible so Iam impressed with the product. My wife, son and I were immediately met by a sales team member, Maurice Wilcox, and was welcomed to the dealership and he inquired about my reason for visiting the dealer. I was upfront with Maurice that I was looking at other products and that upon my evaluation I would make my decision to buy. Maurice was very knowledgeable and "delivered" a very good test drive experience. I met the sales manager as well and between the both of them they understood my position on purchasing the M37. I was not pressured to stay at the showroom and I let Maurice know that I would get back with him on Monday. I test drove several competitors vehicles on Monday and late that day began negotiations with Maurice. I met with Maurice and the Crossroads team on Tuesday and took delivery of my new M37. The entire team from Maurice through the sales manager to the finance team to the General Manager made it a very pleasant and non-aggressive experience. I will recommend anyone looking for an Infiniti to give Crossroads Infiniti the opportunity to sell them an outstanding automobile. More

I had been looking for a new car for the last year, but couldn't decide which car was the best for me. After visiting Crossroads Infiniti the dealership felt right. The people were extremely friendly, an couldn't decide which car was the best for me. After visiting Crossroads Infiniti the dealership felt right. The people were extremely friendly, and made me comfortable. They didn't play any games. Thanks Julie and Yuri for the great experience. More

Great experience buying my 2008 M35 Sport at Crossroads Infiniti! Julie Doering was friendly, professional and patient and Rob Musso was very helpful in filling in for Julie when she was unavailable. I a Infiniti! Julie Doering was friendly, professional and patient and Rob Musso was very helpful in filling in for Julie when she was unavailable. I always like to thoroughly research and shop around for major purchases and each time I went in to Crossroads I never felt pressured or obligated when I left to shop around a bit more. When it came down to the wheeling and dealing, Kolter Kesler presented me with their best price and the best rate they could find for me and my payment - in writing. They were the only dealer I visited (and there were at least 4) that let me walk out with the data sheet to continue shopping around. All the cars I test drove were in like-new condition and the 2008 M35 Sport I purchased still even has that new-car smell. In the past week I have had at least 2 people ask me if it was new. All in all, great service, fair price and an awesome car! More

This dealership is highly professional and well organized. We worked primarily with Gary Feldman. He was excellent; very knowledgable; honest; not pushy; just an all around great salesperson. A organized. We worked primarily with Gary Feldman. He was excellent; very knowledgable; honest; not pushy; just an all around great salesperson. A wonderful experience all around. More

Great dealership. Started with an online quote then went in for a test drive. The folks were very friendly and Julie was awesome. Very patient with the test drive and then pointing out the features, etc. in for a test drive. The folks were very friendly and Julie was awesome. Very patient with the test drive and then pointing out the features, etc. Very thorough. Made my decision on the spot to buy and arranged to pick up the car the following week. The finance person (I have completely forgotten his name) was new but was very nice, great sense of humor and was not the traditional "pushy" finance person who does a hard sell on every option available for extended coverage, etc. When you're paying $50k plus for a vehicle, you expect professionalism and luxury. I got both at Crossroads. Julie was great following up with me on questions after delivery and helping me buy additional accessories. First rate place and would buy from them again. Oh - and I love my Infiniti 2012 M37 (Harbor Blue). It is truly spectacular). More

Awesome Dealership, Have had four cars with them and Awesome Dealership, Have had four cars with them and they have done an exceptional job of taking care of their customers from the sale all the way Awesome Dealership, Have had four cars with them and they have done an exceptional job of taking care of their customers from the sale all the way to the servicing side afterward. I would recommend them to anyone interested in purchasing an Infiniti. More

The sales process went pretty well overall. My only "hangup" if you want to call it that was concerning my trade in. I was told to take it to another dealership for their appraisal and if they offered "hangup" if you want to call it that was concerning my trade in. I was told to take it to another dealership for their appraisal and if they offered me more then we could negotiate. The other dealer did offer more and they wouldn't change the trade in price for me. We were $1,000 difference in the the price and I haven't had a dealership refuse the deal over $1K. I ended up selling my trade to another dealership and then had to come back and buy the car from their lot. It added a lot of hassle on my part. Matt Newton was great though and he picked me up from the other dealership on his day off (and his kid's birthday!) and brought be to the their lot for the purchase. More

Last fall, '10, my neighbor purchased a new QX and I just loved it. Her husband casually mentioned it to Chris Biggs (GM) at Crossroads Infiniti and he contacted me and arranged a test drive. While I was a loved it. Her husband casually mentioned it to Chris Biggs (GM) at Crossroads Infiniti and he contacted me and arranged a test drive. While I was a few months away from being ready to make a purchase (in a lease), Chris was unbelievable! He didn't pressure, push, or bug us, he was so patient, and accommodating! I started looking/researching vehicles that I wanted to test drive and for the value, the Infinity QX just kept coming up on top. Things that were standard options on the QX were costly upgrade options on the comparable models. Chris communicated w/me the way that "worked" for me (via texting/email)! The purchase process was the quickest, easiest and truly hassle free. I'm serious, it was 1-2-3, not an all day process of going back and forth! On my way to get my new QX I got a call about a death of a friend-and Chris was patient w/me and fact that I was preoccupied, he hit the "high-spots" of the QX w/my 11 yr. old son and offered to go back through car when we got back or I could text him if any questions came up. Chris made a point to introduce me to the Service Mgr., (I felt so important). I had met Paul (owner) on a previous visit and he remembered me by name and was so warm and friendly! I cannot say enough about Chris Biggs, his customer service, product knowledge, he's just awesome! Oh and...I absolutely love, love my QX! More