Would not recommend purchasing a vehicle from Crossroads. Drove from out of town to purchase a BMW 335i with 10k miles. When asked about its condition by email I was told it was "immaculate inside and out" and is in "showroom condition". The salesman told me he physically went out there and verified the condition. After a long drive out there after work, I noticed very deep quarter size scratches in the center aluminum console piece. Extremely noticeable from any seat in the car. How was this bypassed? The salesman said "sorry, I must have missed that". Here's the kicker he wouldn't budge on the price. They played their typical game of telling me how great of a price it is, etc. He was extremely rude and had the attitude of "buy it or leave it, I don't care". Like I was bothering him being there. Knowing I just drove in from out of town. I had to leave the dealership and call him on my way back home, before they finally agreed to cover the cost of the simple $200 part replacement.
Unfortunately, this was not the main issue. When I returned the car back home, that same week, I took it into a local BMW dealer for a check-up. They found all four tires to have abnormal wear. All the tires were Chopped and Feathered. That is they have developed waves in them. The waves catch air and cause noise and whistling. The car is extremely noisy because of this between 30 and 60mph. Who drives at these speeds right? The local dealer said the only fix is replacing the tires. He said their dealership would have never sold a BMW with these tires and would have simply replaced them before the sale. After all the car has only 10,000 miles on it. When I contacted Crossroads, the salesman insulted me with it is your "Personal Preference" to have tires that are normal and just because they're chopped and feathered doesn't mean they should have changed them. I escalated to the sales manager, Mike Asbury, who after multiple emails, finally responded "sorry, nothing we can do". After numerous failed attempts at even the basic customer service, I contacted the General Manager, Kolter Kesler, and figured maybe he would care about his dealerships reputation. After multiple emails, he finally agreed that if I drove all the way back to Crossroads, they would inspect the car, and if they deemed the tires were an issue they would cover, and here's the kicker, only half of the cost. So this means I have to waste a whole day of driving, just to get there and if by some miracle they agree to change out the tires I have to pay for half. This is all of course in addition to the mount, balance, and alignment that is necessary when replacing these runflat tires. Who expects to spend a thousand bucks out of pocket on a BMW with 10,000 miles they just purchased from a reputable dealership, when the car was advertised as immaculate condition in written emails.
I'll be replacing these tires myself without the wasted headache of wasting a whole day driving to Crossroads. Bottom line is this dealer does not care about providing even decent customer service. They're only in it for the money. This is a shame because Raleigh deserves a dealership that people can trust and come back to and unfortunately Crossroads is NOT one of them. Stay away and do not waste your time here. I know I will never be back.