Crossroads Nissan

Stay Away from The Whistling Altima's February 19, 2015 José Muñoz Executive Vice President, Nissan Motor Co., Ltd. Chairman, Nissan North America, Inc. One Nissan Way Franklin, TN February 19, 2015 José Muñoz Executive Vice President, Nissan Motor Co., Ltd. Chairman, Nissan North America, Inc. One Nissan Way Franklin, TN 37067 Dear Mr. Munoz, In your position of Chairman, Nissan North America, Inc., I challenge you to drive my 2014 Altima, with the whistling going on from the power steering motor, and tell me it's normal, as two of your local dealers have told me. I called the dealer about the noise as soon as I brought the car home and heard the loud whistling noise. It would have been back the next day, however we were going away. This issue is all over the Internet. I also wonder if this is a safety concern, something that deals with the steering of a vehicle? What a mistake we made buying this car, and my only satisfaction is driving it with the sign in the rear windows that reads "Ask Me About My Whistling Power Steering Motor", with my phone number and E-mail address attached. I have explained it to 25 people in person that have asked, and allowed them to listen to the whistling as well. I also explained that Nissan says it's normal. Many have had the typical response I first had: I wanted to drive it through the showroom window! But we’re law-abiding citizens that know our only recourse is what I am doing. They walked away in dismay, convinced there was no way they were purchasing one of them. I have contacted your sham Facebook page, and am always asked to send a "Private Message " to “so and so” to discuss. They'll take a complaint. I'm done complaining. You do the math on the word I'm spreading, and if each of them explain it to ten more people, well, that's all I can do. A little background on us; we left the Toyota family back in the 90's, because a salesman told us he didn't think we could afford a certain car, this after driving Toyotas for over 20 years. We went down the street and bought out first of 5 Maxima’s. Strangely enough, we were going to buy a Maxima in 2015 and just picked this whistler up to hold us over; lucky for us, we got to see the quality noise Nissan now puts out in their 2014 Altima’s. Maybe your company should be called Noise-san? Maybe a new bumper sticker for me, I like it. Needless to say, we're done with Nissan. Seeing the scam perpetuated by the two dealers saying the same thing, almost word for word, “the noise is normal”, can only come from one place, your office. The standard answer is “until Nissan issues a recall, you have to live with it. There is nothing we can do!” What garbage Nissan is producing. We're paying this car off in 2 years, and going back to Toyota, the Avalon to be exact. I guess we should have never left back then, maybe just went to a different dealer. In closing I would like to say that the service writer at Michael Jordan Nissan (where we purchased a new 2008 Rogue SL, for cash, back in 2008) was much more sincere and concerned than the service writer, and the rude mechanic, where we purchased the car from, Crossroads Nissan. I often think back to what my drill sergeant said to us in boot camp; “Son, I don’t ever get mad, I get even!” I still practice the philosophy to this day. I can only try to get even here with dollars and cents, because Nissan doesn’t give a s_ _ t about the consumers. Documenting this issue could prove important down the road for someone; I hope it’s not me! Sincerely, VIN: XXXXXXXXXXXXXXXXX CC: *********************************************************************** UPDATE: I am happy to say that I have personally had a direct influence on 23 people (that I know of, I have talked to hundreds) to not buy a Nissan. I also have heard that Nissan may be putting this power steering motor in all their cars in the next few years. This Munoz guy could care less about consumers, some flunky called and left a message to "call them if there if there is anything else they can do for me; they DID NOTHING! What a joke. ************************************************************************* STAY AWAY FROM NISSAN More

Horrible! I had the worst experience at this dealership and am sad to say I was taken advantage of. I went there to lease a new car and was told all along I cou I had the worst experience at this dealership and am sad to say I was taken advantage of. I went there to lease a new car and was told all along I could turn in my previous car there which was also a lease. They had me clean out my old car which they also took the plates off of, then after signing all the paperwork for the Nissan they decided they weren't taking my old car and I had to return it myself. They tried to tell me it was no big deal, just drop the car off at the dealership and you'll be good to go. But that was such a lie and they knew it. The fees involved to turn it in were outrageous. Then the next day I tried to take back the Nissan but they refused, said there was no grace period on returning the vehicle. So 4 months later I still have 2 cars because I was completely mislead from the second I walked in that door. And now when I turn in my old car I will still be charged a huge fee that would have been avoided if they took the car like they said they were going to. Don't let them fool you, if it sounds too good to be true it is. Take your business elsewhere or you'll regret it like me. More

Management games The salesmen are great but when it comes to the point in the sales tactics the manager comes over and treats you like a second rate citizen. Will not The salesmen are great but when it comes to the point in the sales tactics the manager comes over and treats you like a second rate citizen. Will not answer a simple question, what did my car appraise for? Keeps your keys and driver license hostage from you leaving. Not a very respectable manger for such a noteworthy dealership. More

Every thing went well nice people work there. Everything went well from sales person on. No pressure just very helpful. Third car from u also have good service dept. Will tell other about you grea Everything went well from sales person on. No pressure just very helpful. Third car from u also have good service dept. Will tell other about you great job. Thanks More

Lying Bait and Switchers Claiming to Be Christian Do not under any circumstances by Crossroads' "Christian values" hype. They are as crooked as a dog's hind leg. I came in to see a specific car that Do not under any circumstances by Crossroads' "Christian values" hype. They are as crooked as a dog's hind leg. I came in to see a specific car that I called to confirm was still on the lot. Got there literally 10 minutes later and surprise, surprise! That car wasn't on the lot. Nope! It had supposedly just been sold that day. Naturally they started trying to show me other cars, all of which were more expensive than the one I wanted to see. I explained that I know what I want and have a budget of what I'm willing to pay, but they kept trying to get me to tell them what I wanted my monthly payment to be. I know that scam and how irrelevant monthly payment is compared to trrade-in and price of what you're buying, so I just left. Very awkward departure because they kept talking to me even after I had walked outside. Won't ever go near them or any Crossroads dealerships after that. More

American Made Only, or So i Thought!!!! I brought my first Foreign made car, and I LOVE IT... Crossroad Nissan in Wake made my experience comfortable, no pressure selling or fast talking. Wa I brought my first Foreign made car, and I LOVE IT... Crossroad Nissan in Wake made my experience comfortable, no pressure selling or fast talking. Walked me step by step through process. I would recommend this dealership. More

Always Top Notch! Whether we're shopping for a new car or just bringing one of two we've bought in for service it's always a great experience! The guys are great here a Whether we're shopping for a new car or just bringing one of two we've bought in for service it's always a great experience! The guys are great here and always willing to help or answer any questions! Never thought I'd own anything outside a Honda or Toyota, however this dealership is the best I have ever experienced! Thank you for making the experience amazing! More

Everyone was friendly and quick on the draw. All my questions were answered and more. They left nothing out. They worked with me and got me a great deal thanks so much. I would definitely recommend the questions were answered and more. They left nothing out. They worked with me and got me a great deal thanks so much. I would definitely recommend them to all my family,friends, and co-workers. More