Crowley Kia

Buyer Beware. Verbally abused, provided outdated, inaccurate information, query’s left unanswered, poor conflict resolution skills, suffered non-inclusive environm Verbally abused, provided outdated, inaccurate information, query’s left unanswered, poor conflict resolution skills, suffered non-inclusive environment indicated by ill treatment of person in protected class. Visited dealership with every intention of buying new, 2023 car same day – w/o even needing test drive. Found acceptable car on lot. Put down $1,000.00 cash down payment while agreeing to an additional $9,000.00 in cash pre purchase. Total $10,000.00 cash DP. 5 days later left work early, returned rental was using while car was prepared for pick-up then set out to assume ownership of vehicle. During trip to Crowley finance manager called me to start paperwork. After several sessions on hold was informed sale could not go forward due to back taxes not paid. I stated might be a error or system glitch, assuring him taxes were current. Again put on hold for him to ‘see what could be done’. At this time original sales person called. I questioned why I was not informed of the purported tax issue during 5 days prior to the 20 minutes before picking-up car? Screaming at me salesman stated it was not dealership’s fault I did not pay $243.00 city tax bill. Nothing I tried could deescalate his anxiety. Call ended by salesman hanging up on me. Several other representatives called stating they tried calling me all day w/o receiving answer. Phone records do not support this. Anyway, returned home, now, due to return of rental, w/o transportation to work tomorrow. Got ride to alternate dealership and was able to complete a transaction. Although not in color I’d prefer. Will be taking delivery of car in couple days once detailing complete. This dealer didn’t find any delinquent tax records. His experience leads him to believe Crowley sold ‘my’ car at a higher price than was offered to me. Then, needed reason to justify not selling as agreed. This is supposition – no proof. But honestly what else could it be? City tax accessor states I don’t owe the purported taxes. Anyway, just be aware of this practice & leery of Crowley in particular. More

I called this dealership on a Saturday morning for a oil change 4 new tires mounted and balanced plus a front end alignment . I spoke to a gentleman Brian . I was told I could stop by and he could take care change 4 new tires mounted and balanced plus a front end alignment . I spoke to a gentleman Brian . I was told I could stop by and he could take care of it as soon as I arrived. Also I was told he would have me finished in 2 hours.I was out in 2 hours as promised. Also the waiting room was clean coffee was available . Of all the times I have been to service centers this was the best experience I’ve had by far thank you very much for being so courteous and taking care of my car issues so promptly thank you Carl Kohlberg More

This dealership is always ready to help or accommodate the client. The service advisers are pleasant and knowledgeable. Brian Beaudry remembers your name and goes out of his way to accommodate. The serv the client. The service advisers are pleasant and knowledgeable. Brian Beaudry remembers your name and goes out of his way to accommodate. The service department is top notch. I always feel safe when I leave. That’s why Crowley service gets five 5 STARS. Thanks More

Leased a 2022 Kia Sportage yesterday from Branden. I have never encountered a salesperson so helpful, made sure I did not leave without knowing everything about this car. I highly recommend Crowley Kia have never encountered a salesperson so helpful, made sure I did not leave without knowing everything about this car. I highly recommend Crowley Kia and Branden is a 5 star salesman. Loving my car, thank you! More