
Crowley Kia
Bristol, CT
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My husband and I went to look at a 2009 Dodge Journey. We did not take it for a test drive first, but chose to get the trade in value first and the total price. We were offered a fair trade in for our 2004 F did not take it for a test drive first, but chose to get the trade in value first and the total price. We were offered a fair trade in for our 2004 Ford Explorer. Joey accompanied us during a test drive. It did not take long to see that they were selling a quality used car. Financing was fairly effortless. During our wait we were offered a cold bottle of water several times. When the financing was approved we met with Tom. It occurred to me half way through the transaction that I wanted to see the work order of anything that may have been done to the car before resale. Tom was more than patient stopping the transaction, searching for the paper work and showing us what had been done. I was impressed that tires were replaced, a stability bar and brakes, pads and rotors. We finished with the paperwork. At the time of delivery we had just had a down pour. Joey had pulled the freshly washed SUV into the service bay. The car was dry and shiny- just an added surprise. He also had transferred the plates and given us a few gallons of gas! This was a very pleasant experience- not once did I feel like anything was shady, over priced or compromised. We left with a beautiful car and very happy with our experience at Crowley! Thanks guys! We will be back when we need another! More
I went in to buy a car on a Sat morning, I had joey Pellegrino as my salesman,who we had made and appt to see for that morning. Joey showed up late to meet us, then he was annoyed that I wanted to tes Pellegrino as my salesman,who we had made and appt to see for that morning. Joey showed up late to meet us, then he was annoyed that I wanted to test drive more than one car. Another couple came wanting him to be their salesman so he got even more annoyed with us, when I commented that I was sorry that I was taking up his time he replied " ya well it is only the busiest day of the week" making us feel very uncomfortable. When we finally made a decison Joey made us put down a 1000.00 deposit on the car and had me call my insurance agent and put insurance on the car, when my agent asked what bank was financing us Joey pointed to a bank on a piece of paper and said "tell him this one because it's who we usually use." I had to leave to go to work and all week my husband had been calling to find out what was going on with the car. Buy Thurs of the following week they still had not even run my credit so the following sat we went back in to get our deposit back and they refused to give it back saying we would need to come back on Monday. When I went in on monday they refunded my debit and told me the money would be in my account by the end of the day and I still have not gotten my money back. I have gotten overdraft charges and billed for insurance on a car I never owned. Crowley has not taken any responsibility for any of this. DO NOT BUY FROM CROWLEY!!!!!!! This was the worst experience we have ever had!!!! P.S I went to Berterra Subaru in Hartford on Sat July 21, 2012 and within one hour I had test driven, purchased and drove home in my new car. Go there these people really care about the customer. I was treated like I was the only one there and taken care of in an exceptional mannor. Berterra Subaru of Hartford Is EXcellent!~ Crowley Sucks! More
Great overall experience! Mike went above and beyond any expectations I had. Would highly recommend this dealership to anyone looking for a hassle free experience! expectations I had. Would highly recommend this dealership to anyone looking for a hassle free experience! More
Tom was a knowledgable and personable salesperson. My wife and I are in out 80's and Tom was polite and respectful of us. He was patient and listened to us intently, even though we can be slow in some a wife and I are in out 80's and Tom was polite and respectful of us. He was patient and listened to us intently, even though we can be slow in some aspects. He's a winner and we predict that he will go places within the Crowley auto group. More
These gentleman were extremely professional. They made my These gentleman were extremely professional. They made my wife and I have a great buying experience. There never was any uncomfortable pressure at These gentleman were extremely professional. They made my wife and I have a great buying experience. There never was any uncomfortable pressure at any time and they went far out of their way to make us happy. I picked up our new vehicle and it was ready on time fully prepared and ready to go. I would not hesitate to recommend their service to any of our friends. Many Thanks Conrad & Pat Fongemie More
I went in looking for a used SUV on bad credit. Everyone at Crowley Kia in Bristol took the time to help me. They treated me like a loyal customer and not as someone wasting their time. They were up front at Crowley Kia in Bristol took the time to help me. They treated me like a loyal customer and not as someone wasting their time. They were up front and honest. I didn't drive out with a used SUV, instead I drove out with a brand new car that solved all my problems! I'm extremely happy with my NEW car! More
This Kia is the 7th vehicle purchased or leased from the Crowley Auto Network, over the past 18 years. The level of customer service remains consistently high at Crowley. In this case, (due to a limited su Crowley Auto Network, over the past 18 years. The level of customer service remains consistently high at Crowley. In this case, (due to a limited supply of Kia Soul's) Mike Buccheri worked tirelessly to obtain the vehicle I wanted with the correct equipment package and color choices. It wasn't easy, but in the end they came through for me. I live more than an hour away from Crowley; but the drive upstate is well worth it. Fairfield County dealers are somewhat inflexible and difficult to deal with. More
The internet salesman was very knowledgable and helpful. I received a fair price for my trade-in and the purchase prices of my new Kia Sorento was acceptable. They had the car ready when expected. The fin I received a fair price for my trade-in and the purchase prices of my new Kia Sorento was acceptable. They had the car ready when expected. The finance manager was friendly and very informative. More
I wanted a specific KIA Soul model(!), color(Moss Green) & equipment(Premium Pkg.) Crowley (Mike) procured the exact Soul that I wanted. He kept me informed as to the location and delivery date. The trade i & equipment(Premium Pkg.) Crowley (Mike) procured the exact Soul that I wanted. He kept me informed as to the location and delivery date. The trade in on my old car was very good, Better than other Connecticut dealers. I have now had my Soul for one month and am very pleased with the car and the care that Mike Buccheri gave me. I would recommend Crowley and Mr. Buccheri to any one looking for a new KIA. Lou Baltz, Southbury More
Awesome Team at Crowley Kia of Bristol, they went above and beyond to provide us with the Greatest Customer Satisfaction... Thanks So Much to Mike Buccheri and Brendan We Love our Kia and beyond to provide us with the Greatest Customer Satisfaction... Thanks So Much to Mike Buccheri and Brendan We Love our Kia More