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Crown Acura Richmond

Richmond, VA

Overview
Reviews
Vehicles
4.9
842 Reviews
Call Dealership (804) 887-2849
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8704 West Broad Street

Richmond, VA

23294

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Showing 842 reviews

June 13, 2025

Bought a car from a distance, prompt and professional, and pleasant response from Shaun allowed me to have my car the same day. Never had treatment and satisfaction like that from any other dealer. More

by jimwelchbelair
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shaun Chapman, Manny Badias, Kevin Johnson
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June 11, 2025

Excellent service, courteous staff, clean facility and trusted technicians. Would love lower prices but it’s understandable. More

by r.lewis7808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie in Service Dept, Shaun Chapman
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June 09, 2025

Excellent wait. Able to get appt in short notice. The serviceman was very professional. Great coffee and water. More

by Dsavage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in service dept
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June 08, 2025

I always appreciate the great service at Crown. This is my 6th Acura and they are always better than the one before. Thanks again and I’ll be back! More

by Erryp18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alford, Jamel Chatman, Kevin Johnson
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June 05, 2025

Recommended to friends and family. Variety of stock on the lot, Josh, Jamal and Matt were very helpful in me finding a car. More

by Lisarn866
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alford, Matt Perry, Jamel Chatman
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June 05, 2025

Timely response and service to take care of problems. Hope it’s all resolved now. More

by Johnjay18s
Recommend Dealer
Yes
Employees Worked With
Willy Alford
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June 04, 2025

Service was done as promised. All issues quickly communicated. Wait time was minimal for the work done. More

by robertpelletier116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Burks
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June 02, 2025

I still haven’t gotten my tags. Temp tags expired May 12th. I called 3 times each time someone said they would call me back. The 4th time I got the dmv clerk who said she was wai More

by Jlbender21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kledon
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Jun 06, 2025 -

Crown Acura Richmond responded

Thank you for bringing this to our attention. We would like to get this rectified, but you did not provide your name for us to reference. Please call (804) 361-8447 as soon as you have a moment and request to speak with me directly. Thank you and I look forward to assisting you. Matthew Perry, General Manager

May 31, 2025

We have purchased multiple vehicles here and it has been an easy and smooth process every time! More

by Lauralafors
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Burks
Report | Print
May 29, 2025

People who working there are nice and professional. This is the service department that you can trust. More

by Lei Zheng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mereu
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