Back

Crown Acura Richmond

Richmond, VA

4.9
890 Reviews

8704 West Broad Street

Richmond, VA

23294

Directions

By Type

Showing 890 reviews

October 28, 2025

Going the extra mile to answer questions and present the options available to meet the desired outcome. Professional and courteous employees. More

by tjpaasch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kedon Glidewell, Wesley Hardaway
October 26, 2025

I just purchased a 2026 Acura MDX from Crown Acura, and I cannot say enough about the exceptional experience I had with my salesman, Kedon. From the moment I called to schedule a test drive to the moment I d More

by Kelli Kulzy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kedon Glidewell , Anthony Easter, Wesley Hardaway
October 24, 2025

Very professional, helpful, and congenial staff, all of whom are delights with whom one works to review and buy cars. One of the nicest dealerships I dealt with on the phone and in person during my search. More

by Dadbirdit
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth, David Burks, Josh Alford, Kevin Johnson
October 23, 2025

Great customer service. 2nd car purchase from this dealership. Both positive experiences. Would recommend to anyone More

by Lhogate3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kadon
October 21, 2025

Simple key fob replacement took multi calls and two appts. Then 90 mins. Too many sorry’s to not ensure better service More

by A_mshaffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Servixe
Jan 05, 2026 -

Crown Acura Richmond responded

Hello. Thank you for taking the time to share your feedback. We are very sorry to hear that your key fob replacement required multiple calls and visits, and that the process took longer than expected. We understand how valuable your time is and regret the inconvenience you experienced. Our Service Manager, Chris Arnold, would appreciate the opportunity to speak with you directly to learn more about your visit. Please feel free to reach out to him at (804) 361-8447 at your convenience. Thank you, Matt Perry General Manager

October 14, 2025

Outstanding experience with Crown Accura! Professional, efficient, and truly focused on customer satisfaction and excellence. More

by mrs.rmcduffie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarratt Day, Kriss Williams, Josh Alford
October 10, 2025

Darrell was a great associate. He was very helpful. He also walked us through the process and made it easier for us. More

by Sabrina Jeter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell
October 10, 2025

My salesman Chris Wren, did a fantastic job. He's extremely knowledgeable about the vehicles on the lot and displayed a true and honest sale. I really appreciate his professionalism and I will More

by Mrterrywade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Wren , Anthony Easter, Matt Perry, Shaun Chapman, Kevin Johnson
October 06, 2025

Appreciate the up front pricing and realistic time expectations, I don’t feel pressured to get add on services, if that changes I’ll take my business somewhere else More

by Unc03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
October 06, 2025

Lovely drealership, friendly staffs, nice cars. I drove 3hrs for a used car and it was worth the drive, I had great recommendations for food places after the paper work I had a nice and friendly More

by MarcoNoyola
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Burks, Wesley Hardaway
2
...