Crown Acura Richmond

We had an amazing experience from start to finish. We looked at several dealerships as well as Carmax and the service, professionalism and overall experience at Crown was hands down the best experienc We looked at several dealerships as well as Carmax and the service, professionalism and overall experience at Crown was hands down the best experience we had!! Darrel was our sales rep and he was fantastic. Anthony (believe he was the sales manager) and Shaun (finance manager) were also amazing!! More

Amazing customer service and loyalty to repeat customers. I have leased 5 different vehicles and they make it easy! I have leased 5 different vehicles and they make it easy! More

Customer focused, polite and responsive. They let you know that your needs are their priority and then respond accordingly. They let you know that your needs are their priority and then respond accordingly. More

Courteous and knowledgeable adviser. Efficient check in & out. Service was professional and thorough. Completed within expected timeframe. Efficient check in & out. Service was professional and thorough. Completed within expected timeframe. More

Going the extra mile to answer questions and present the options available to meet the desired outcome. Professional and courteous employees. options available to meet the desired outcome. Professional and courteous employees. More

I just purchased a 2026 Acura MDX from Crown Acura, and I cannot say enough about the exceptional experience I had with my salesman, Kedon. From the moment I called to schedule a test drive to the moment I d cannot say enough about the exceptional experience I had with my salesman, Kedon. From the moment I called to schedule a test drive to the moment I drove away in my new MDX, Kedon made the experience outstanding. I appreciated his honesty, professionalism, and being so knowledgeable about everything. He was friendly, well-organized, and informative through the entire process. I highly recommend Kedon and the dealership for going above and beyond to make it the most seamless car-buying process I’ve ever experienced. More

Very professional, helpful, and congenial staff, all of whom are delights with whom one works to review and buy cars. One of the nicest dealerships I dealt with on the phone and in person during my search. whom are delights with whom one works to review and buy cars. One of the nicest dealerships I dealt with on the phone and in person during my search. More

Great customer service. 2nd car purchase from this dealership. Both positive experiences. Would recommend to anyone 2nd car purchase from this dealership. Both positive experiences. Would recommend to anyone More

Outstanding experience with Crown Accura! Professional, efficient, and truly focused on customer satisfaction and excellence. Professional, efficient, and truly focused on customer satisfaction and excellence. More