Crown Acura Richmond

Professional and Sincere From the moment I walked into the dealership I felt welcomed and knew I was dealing with a knowledgeable and friendly sales team. Their willingness t From the moment I walked into the dealership I felt welcomed and knew I was dealing with a knowledgeable and friendly sales team. Their willingness to earn my business was very refreshing. More

Dream car crushed Bought a 07BMW 750Li in Nov.2015 on the way home check engine light came on. Called Crown to see what they can do about it. The sales person took my n Bought a 07BMW 750Li in Nov.2015 on the way home check engine light came on. Called Crown to see what they can do about it. The sales person took my name and said that the sales manager would return my call. I waited no return call called back they say he wasn't there and that he would return my call never did. Took the car to shop in my area since I live a hour and a half away. The car needed two sensors. I bought the sensors and got them installed. The shop that worked on the car said they must had cleared the codes there's no way that both sensors went at the same time. He said they cleared the codes just so they could sell the car. In Dec. the driver window stop going down and than the door doesn't open from,the outside or the inside. I have to climb across the seat to drive the car. Now the car is saying the oil needs to be service. If I haven't had the car 3 months nor have I even been 2000 miles on the car. I thought the dealer suppose to change and check all the fluids before selling the car. I'm having problem after problem with this car. Don't buy from Crown Acura of Richmond!!! I know I wish I never did. I haven't enjoyed the car since I bought it neither has my wallet!!! More

CROWN upside DOWN!! Initially I thought the sales process and communication for the purchase of my mother's vehicle was awesome, especially since the sales team drove the Initially I thought the sales process and communication for the purchase of my mother's vehicle was awesome, especially since the sales team drove the car an hour to meet her to complete the deal. Soon afterwards, everything else went downhill. There were cracks in the front windshield(they did ultimately get fixed after multiple contact attempts and trips to the dealership over a period of 3 weeks), one of the lights was not working(still not fixed or resolved after 3 trips to the dealership and them checking it and saying it works, clearly does not. I took the car in to Jiffy Lube for a routine oil change a matter of 3 weeks later just to stay up on maintenance since I had a free moment, and they refused to change it due to a bad leak that they stated doesn;t appear to be something that just arose. I then drove the short 5 miles down the street to the dealership, waited for the service department, where the service department then told me they couldn't look at the car that day. I walked around the front and spoke with someone at the front desk who then spoke to the service department who then said it turns out they can look at it. Upon their examination there was a bad leak in the power steering or something and the warranty that they added to the deal, doesn't cover the repair for a car that we just purchased from the dealership a matter of a few weeks ago. Oh how the tide and feelings can change. I went from try Crown Acura they have exceptional service, to they have exceptional service until....the deal is done.. More

Just purcased a 2016 ILX Just purchased a 2016 Acura ILX from Crown Acura. Everyone was very helpful! Kudos to Shashank and A.J. for their assistance and guidance through Just purchased a 2016 Acura ILX from Crown Acura. Everyone was very helpful! Kudos to Shashank and A.J. for their assistance and guidance through the process. More

Good Customer Service Still Exists I was very impressed with the customer service that my daughter and I experienced while purchasing my daughters first car! David our salesperson was s I was very impressed with the customer service that my daughter and I experienced while purchasing my daughters first car! David our salesperson was so patient and kept us informed all the way. My daughter had a hard time deciding, but David never tried to rush us along. The whole Crown Acura Team worked together like a well oiled machine. Thank You All! More

Going the extra mile ...**********Update Received a call from the service manager at Crown Acura today although there are no reports of problems with sunroofs in the past ...**********Update Received a call from the service manager at Crown Acura today although there are no reports of problems with sunroofs in the past with the MDX they will replace the sunroof at no charge, thanks to Ken at Crown Acura for looking into this further for us More