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Crown Acura Richmond

Richmond, VA

4.9
496 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 496 reviews

October 30, 2015

CROWN upside DOWN!! Initially I thought the sales process and communication for the purchase of my mother's vehicle was awesome, especially since the sales team drove the More

by Woodson84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad
Oct 30, 2015 -

Crown Acura Richmond responded

Thank you for taking the time out to write a review of our dealership. We pride ourselves in exceeding the needs and expectations of our customers. I do apologize that you have had a negative experience since the purchase of your vehicle. I would like to hear more about your visit so that we can quickly resolve this issue. Please contact me at 804-298-7281. Alex Utz, General Manager

August 18, 2015

Unparalled Customer Service I have been coming here for 6+ years - they're always honest and straightforward and never looking to upsell any repairs. They take great care of me a More

by Virginia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James, Mike and Ken
July 23, 2015

Just purcased a 2016 ILX Just purchased a 2016 Acura ILX from Crown Acura. Everyone was very helpful! Kudos to Shashank and A.J. for their assistance and guidance through More

by debra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shashank and A.J.
Aug 03, 2015 -

Crown Acura Richmond responded

Thank you for the 5 star review, Debra! I'm so glad that you had a great experience with Crown Acura Richmond and we look forward to helping you again in the future. Best, Alex Utz, General Manager

July 13, 2015

Poor Service Crown Acura is the worst car dealership I have ever dealt with my son bought a car from them March 2014 and it has been a nightmare ever since. He als More

by royaljd91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
not sure
July 11, 2015

Great Service Dennis in the BMW service department provides excellent customer service. I drive from Fredericksburg 55 miles to have Dennis oversee the service on More

by NedH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis
May 28, 2015

excellent service great group of guys, especially paul and james with crown mini. they are very knowledge, and help me decide on what car I wanted to buy More

by olive123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
paul baldwin and james gardner
April 16, 2015

Good Customer Service Still Exists I was very impressed with the customer service that my daughter and I experienced while purchasing my daughters first car! David our salesperson was s More

by Tina and Julia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Apr 17, 2015 -

Crown Acura Richmond responded

Tina and Julia, thank you for the 5 star rating! I'm so glad to hear that we were able to make such a special event a wonderful experience. We look forward to helping you again soon and hope you'll let us know what we can do for you during your next visit. Best, Alex Utz, General Manager

February 17, 2015

Going the extra mile ...**********Update Received a call from the service manager at Crown Acura today although there are no reports of problems with sunroofs in the past More

by llsmms82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul / Ken
Feb 19, 2015 -

Crown Acura Richmond responded

Thank you for taking the time to leave your feedback! Our customers are our top priority, so we are always glad to help whenever we can. Please let us know what we can do for you in the future and we look forward to working with you again soon. Best, Alex Utz, General Manager

February 08, 2015

Pleasant Wxperience My husband and I went to the dealership knowing exactly what we were interested in and were helped completely with our selection and our purchase. More

by laura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hien Vo
Feb 09, 2015 -

Crown Acura Richmond responded

Laura, thank you for the 5 star review. I am so happy to hear that we were able to help you find exactly what you were looking for and that you are satisfied with your purchase. Please let us know what we can do for you during your next service visit and we look forward to seeing you soon. Best, Alex Utz, General Manager

January 28, 2015

Great experience at Crown with Shashank Dharanendra Crown gave us a super deal on our 2015 MDX, they were really easy to work with and our salesperson, Shashank Dharanendra was the best! No pressure to More

by vasualam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shashank Dharanendra
Jan 29, 2015 -

Crown Acura Richmond responded

Thank you for the 5 star rating! I'm happy to hear that you had such a wonderful experience with Crown Acura Richmond and hope you are enjoying your new MDX. Please let us know what we can do for you in the future and we will be glad to help. Best, Alex Utz, General Manager

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