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Crown Acura Richmond
Richmond, VA
488 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 488 reviews
March 17, 2009
I always have the best experience when i visit this dealership. From day 1 when I purchased my TSX. The original purchase process was quick, easy, honest, and straightforward. Service is always on po dealership. From day 1 when I purchased my TSX. The original purchase process was quick, easy, honest, and straightforward. Service is always on point! I called to make an appointment for my TSX and Chris Lutton personally set the appointment and followed up with me to confirm the time. When I arrived the paperwork was ready for me to sign and get back to my office. There was a clean fully fueled new model TSX loaner vehicle waiting for me when I arrived. There was no wait time at all. Chris called me when the car was ready and did not pressure as to a pick up time. The pricing was accurate as to the estimate given at drop off. Many times I have gone to other dealerships and the bill is not as estimated. This is NEVER the case at this dealership. My car looked like brand new bc it was fully detailed with a fresh paint protection. The staff is very friendly here and all the staff including the General Manager recognize me by name every time I come in. They are very personable and I love the fact that I can pick up a free cup of StarBucks when I visit. In conclusion, great service, good value, and friendly staff...I can't wipe the smile off my face! Thanks Chris....and CROWN ACURA STAFF. p.s. I will be bringing my WIFE's HONDA Pilot to get serviced in the future b/c the service is better here than the local Honda dealer... More
by eurotsx
Employees Worked With
Chris Lutton
Helpful March 17, 2009
James was very courteous and knowledgeable about what needed to be done for my 2007 RDX (which I love)for it's 30,000 mi check up. He was very close to the cost estimate that he had given us when we left needed to be done for my 2007 RDX (which I love)for it's 30,000 mi check up. He was very close to the cost estimate that he had given us when we left the car for service. Other adjectives that describe him are personable, thorough, professional and organized. I needed to also have a new phone programed into my Bluetooth and he found one of the sales associates to do this very quickly and expertly for me while I was there at the dealership. I'm sorry that I don't remember his name, but he also did a great job. Just a fabulous job of SERVICE at Crown Acura of Richmond! More
by vraniang
Employees Worked With
James Fiden (service advisor)
February 25, 2009
THE NEW "BAIL OUT PLAN" for the auto dealers “SERVICE” Took my Acura TL into Crown for state inspection, they found motor mounts broke. Replacement cost $750.00, fine paid it! BUT 200 miles later now I ne Took my Acura TL into Crown for state inspection, they found motor mounts broke. Replacement cost $750.00, fine paid it! BUT 200 miles later now I need a new tranny and ECU $4500.00. They have the arrogance to tell me when they replaced my mounts the engine and tranny is never disrupted. It’s just a BIG coincidence after only 200 miles…….Come on!!! CROWN ACURA IS GIVING ME THE ROYAL TREATMENT and I plan to give it right back! The power of communications is the key to success or FAILURE. WRVA, Richmond Times, and all my friends on the Acura Forums I am ready to share my story. More
by angelonbreak
Employees Worked With
James and Rich
May 18, 2008
My Crown Acura buying experience was top notch! Friendliest most knowledgable team of people I have ever purchased a car from. No better place to buy an Acura than Crown. Got a fantastic $$$ deal r Friendliest most knowledgable team of people I have ever purchased a car from. No better place to buy an Acura than Crown. Got a fantastic $$$ deal right at home here in Richmond without having to battle the drive in grid lock traffic to DC - the Crown team really makes you feel special and getting a good price doesn't mean you have to sacrifice customer service. My salesman spent about 3 hours going over the navigation, etc. of my new MDX before I drove off. I have even been referring my friends to this dealer because they really care about their customers. More
by jackrabbit1959
Employees Worked With
Antoine Pollard
July 13, 2007
This dealer blatantly lied to me about not being able to come down on the price of a TSX AND "allow" me to take advantage of Honda's current financing offer (which I was well qualified for). They tried to come down on the price of a TSX AND "allow" me to take advantage of Honda's current financing offer (which I was well qualified for). They tried to show me why I should take the higher price at the better interest rate by working out monthly payments. Very rude and patronizing. I would never buy from this dealer. Got the car elsewhere for a better price AND with the financing offer. More
by derbaff
October 02, 2006
If price is a factor, you'll do better in Northern Virginia or Hampton Roads than at Crown. They'll give you the song and dance about service, but when it comes down to dealing, you'll save thousands Virginia or Hampton Roads than at Crown. They'll give you the song and dance about service, but when it comes down to dealing, you'll save thousands by going elsewhere. The salesman was very friendly and seemed genuine, but every time he talked to his manager, he came back trying to pressure me to close the deal, either through a cash deposit or signing paperwork that would oblige me to buy. More
by jrjackson
July 10, 2004
I burned up a whole afternoon trying to purchase an Acura TSX from these clowns. It was a prime example of high-pressure sales tactics. The salesman I dealt with (true name – Ernie), jerked me around so many TSX from these clowns. It was a prime example of high-pressure sales tactics. The salesman I dealt with (true name – Ernie), jerked me around so many times it was not even funny. I told him at the outset of negotiations that I wanted to pay cash, and had limited time for my visit that afternoon. To make a long story short, we went though dialogs like “If I could get your monthly payment down to such-and-so, would you buy the car this afternoon?”. ”I need to talk to the sales manager about that” (then disappears and keeps me cooling my heels for 20min). This guys definitely thought he was slick, and had such a cocky attitude that I nearly walked out of the dealer when I first arrived. When I finally tried to extricate myself from the dealer, they would not give me the keys back to the car I wanted to trade. I finally had to confront the whole crowd of these clowns in the lobby of the dealer, and demand that I get my keys, or I would call the cops.<br><br>Based on my experience with them, I swore I would never set foot in another Acura dealer again (and especially not Crown!).<br> More
by bobbyjim
Employees Worked With
Ernie, sales manager
February 17, 2004
We had an appt. for a test drive of the new TL. Although we were about 10 min. late, our salesman was busy, so we had to wait for 45 minutes to test drive. We left and came back. We were shuffled to ano we were about 10 min. late, our salesman was busy, so we had to wait for 45 minutes to test drive. We left and came back. We were shuffled to another jr. salesperson in the meantime. In the course of our negotiation, we were quoted a price for trade-in. Upon calling the dealer back the next day, we were told our trade in was worth $1K less. We called the dealer and told them another dealer had given us a price of X. Crown called back a few minutes later and told us they would honor 110% if we got a quote in writing from the other dealer, they could now give us $1K more for the trade. Finally, a sr. salesman called us back and said we cannot honor that price. I feel like we were given the ultimate run around. Save your energy, go somewhere else. I can't understand how these people were given a Superior Sales/Customer Service rating. More
by UltimateCS
