Crown Acura - Service Center

Phenomenal Service I have been taking my cars to Crown Acura for more than 10 years and the service has always been excellent. John Shaw has always gone above and beyon I have been taking my cars to Crown Acura for more than 10 years and the service has always been excellent. John Shaw has always gone above and beyond in helping his customers. Top notch service. Vi Nguyen More

Top Notch Service Chris Sanborn took excellent care of us! He talked through our repair options with us, kept us informed of the progress and even provided us with a lo Chris Sanborn took excellent care of us! He talked through our repair options with us, kept us informed of the progress and even provided us with a loaner vehicle while they worked on our vehicle. We will be taking all of our vehicles to Crown Acura for service from now on. Everyone we spoke with was terrific. More

Oil change, tire rotation and console repair John is such a friendly guy who is always willing to go above and beyond when helping me during my service visit. He is efficient and thorough during John is such a friendly guy who is always willing to go above and beyond when helping me during my service visit. He is efficient and thorough during every service visit I have ever experienced. This visit he helped solve my problem is such a timely manner that I was home earlier than I had originally planned. He's always helpful and willing to go the extra mile to ensure my satisfaction. More

Great service John Shaw was great. He made my experience stress free and the service was quick. Oil change and tire rotation were needed along with recall notice. I John Shaw was great. He made my experience stress free and the service was quick. Oil change and tire rotation were needed along with recall notice. I was told by appointment setter both could not be done during my 4:00pm appt. I told John and he could see my frustration. He spoke to mechanics and they did get it all done while I was there. Appointment was only an hour. I was so grateful. Thank you John!! More

Malcolm Turner's Acura RL/Flagship Model!!!! Having come into the dealership, and speaking with Logan about my issues on my RL. Logan listened and created a plan to tackle my issues in the next c Having come into the dealership, and speaking with Logan about my issues on my RL. Logan listened and created a plan to tackle my issues in the next couple of months to ensure my RL continues to be the reliable vehicle it has been thus far. Logan was able to rectify the issue and preform my routine maintenance on my RL and complete all of the recalls on my RL to current. Logan and the tech did correct an issue witch literately saved me money in the future and a continued headache. Thanks Logan and Crown Acura. More

1st experience with Service Department Had appointment for the complimentary 60 day service checkup for my new RDX. Outstanding experience from beginning to the end. Chris Sanborn did an ex Had appointment for the complimentary 60 day service checkup for my new RDX. Outstanding experience from beginning to the end. Chris Sanborn did an excellent job of showing me around and keeping me informed throughout the entire process. Extremely professional and I look forward to having all my maintenance done at Crown. More

Great Service Best service I ever received at an auto dealership. Chris was outstanding! I would highly recommend Chris and the service department. I was in and Best service I ever received at an auto dealership. Chris was outstanding! I would highly recommend Chris and the service department. I was in and out in an hour. More

Welcoming I took my Acura ILX for an oil change. My service consultant, John Shaw was very welcoming and personable. He went out of his way to get me the servic I took my Acura ILX for an oil change. My service consultant, John Shaw was very welcoming and personable. He went out of his way to get me the service I needed plus a little extra within my tight budget. Thank you John. More

Vehicle Service I scheduled a service visit with John Shaw for a very early Saturday morning. I specifically called John to schedule appointment because of my prior I scheduled a service visit with John Shaw for a very early Saturday morning. I specifically called John to schedule appointment because of my prior excellent experiences with his knowledge, personable nature and just seemingly going beyond expectations. Again he was the consummate professional. Richard Tuetken More

Disappointed withe the reliability of Acura vehicles. Taking the engine oil consumption test and the mileage was copied incorrectly, the form states: starting mileage is 70,781, and the actual mileage is Taking the engine oil consumption test and the mileage was copied incorrectly, the form states: starting mileage is 70,781, and the actual mileage is 75,182. Had my oil changed in August and the mileage was 72,628, have the record. In addition, the one quart of oil was added and was 0W-20 viscosity and the MDX manual states 5W-20. Lastly, I stated that I burn between one half to one quart of oil every 4,000 miles and John stated that was normal. However, I shouldn't burn any oil between oil changes on a Honda made product. There is a problem that I'm burning any oil and I observe that Acura is "not" standing up to their responsibility and fixing this problem. I'm also observing that service writers may be programmed to state that this is normal. It's not, and that's why I'll never purchase another Acura vehicle. They're substandard quality and far exceed the repairs of other moderately reliable vehicles. John is a very personable and professional individual that I had the pleasure to work with, but understand that his hands are tied because of the apparent negative direction that Acura is probably issuing to its dealerships. These are my observations. There should be a recall and Acura won't acknowledge that fact. I don't blame John for the misrepresentations. I want to be clear that this not a negative rating against John, but I'm disappointed in the quality of the Acura product. They are substandard quality. More