John Shaw

Excellent customer service with detailed attention to ensure everything was well handled. John is one of the best advisors we have ever interacted with at any dealership. He is very protective, listens i ensure everything was well handled. John is one of the best advisors we have ever interacted with at any dealership. He is very protective, listens intently and provides balanced advice regarding maintenance. He regularly follows up with strong, proactive communication. Great service experience!! More

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I very much appreciate John Shaw working me into the maintenance schedule (28 Sep 2026) on what was truly short notice to ensure my RDX was ready for an upcoming road trip. As usual John was superb in maintenance schedule (28 Sep 2026) on what was truly short notice to ensure my RDX was ready for an upcoming road trip. As usual John was superb in getting my car quickly assigned to a technician (Chris Renaud…also terrific!) upon my arrival. A thorough check and service was performed (including oil change & wheel alignment) and I was on my way in no time (maybe 1 hour at most). Amazing but not surprising as I’ve been fortunate to have John as my Service Advisor for over a decade now and his integrity, professionalism and personality are simply outstanding. Thank you yet again!! More

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John is excellent. We have been seeing him for more than 20 years and take our non-accurate cars there when we have one. We have been seeing him for more than 20 years and take our non-accurate cars there when we have one. More

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John Shaw has been my service manager for years and I am on my second Acura. I recently went in for service and he provided great service and I was in and out in no time. I recommend Crown Acura and John Sh on my second Acura. I recently went in for service and he provided great service and I was in and out in no time. I recommend Crown Acura and John Shaw for any of your service needs. More

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Thank you, John S. for the excellent customer service. He's very accommodating and available when I need service on my Acura ILX. Keeping me up to date with my car's ma for the excellent customer service. He's very accommodating and available when I need service on my Acura ILX. Keeping me up to date with my car's maintenance. Making sure I'm safe on the road. I have had nothing but a great experience. Thanks, for being you.😉 More

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John Shaw continues to provide excellent and professional customer service. His willingness to assist is extraordinary. CLB customer service. His willingness to assist is extraordinary. CLB More

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John Shaw has excellent customer service skills and communication . He is honest and really cares about you . communication . He is honest and really cares about you . More

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Awesome dealership, knowledgeable sales and service. I have been a customer for 22 years and counting! I have been a customer for 22 years and counting! More

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John Shaw and the Crown Acura service team are the best! Second to none in quality service, customer service and trustworthiness. I recommend them to all my friends and family out there. Second to none in quality service, customer service and trustworthiness. I recommend them to all my friends and family out there. More

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John Shaw is excellent, customer service was superb and he offered solutions and results l! he offered solutions and results l! More

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