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Crown Buick GMC

Metairie, LA

Overview
Employees
Reviews
Vehicles
4.7
2,767 Reviews
Crown Buick GMC is your complete resource when it comes to purchasing and maintaining your GM vehicle. Family owned and family run, it's no surprise that "We run on Relationships"!
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2121 Clearview Pkwy

Metairie, LA

70001

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Showing 2,767 reviews

November 16, 2023

Awesome experience Very knowledgeable sales staff No pressure Will refer many of our friends and family More

by MICHE60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Coco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Crown Buick GMC responded

Thank you for your great feedback! We're thrilled to hear that you had an excellent experience with our sales staff. We appreciate your willingness to refer friends and family, thank you for choosing us! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 16, 2023

The dealerships workmanship is very good and the staff is very informative. . My only complaint is the wait time. More

by DERVIN1900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Crown Buick GMC responded

Thank you for your feedback! Thank you for your kind words. We understand your concern about wait time, and we appreciate your patience. If there's anything specific you'd like us to address or if you have further comments, please feel free to reach out. We value your feedback and look forward to serving you again. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 16, 2023

Great service. It was easy to schedule and the service was performed in a timely manner More

by RFORET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Crown Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that you had a great service experience. We look forward to serving you again! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 15, 2023

Brought my 2023 Yukon Denali to get an oil change & my tires rotated. I also had a rattle in my passenger back door. Came in on Wednesday morning and by Saturday I had not heard anything. A service guy More

by LOBABIN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kwanza Washington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Crown Buick GMC responded

Hello, I'm sorry for the inconvenience caused by the delay and the communication issues during your service visit. We understand the importance of your time and aim to provide efficient and transparent service. Regarding scheduling, our dealership requires the physical presence of vehicles to place them in the queue for service. This practice helps us effectively manage our service schedule by organizing and prioritizing work based on the cars physically present at our facility. Your feedback is incredibly valuable, and I'll personally ensure we address these communication gaps within our team to enhance our service standards and better meet your expectations in the future. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 15, 2023

Everybody was so kind. I was informed every step of the way. Everyone was very professional. More

by NITACOLLINS81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for your feed back & kind words. We appreciate your business & look forward to serving you again in the future! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 15, 2023

Me ayudo en todo lo que necesitaba y fue muy amable conmigo excelente vendedor y muy agradable More

by PABLOEMILIO.RAMIREZTIJERINO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Chen
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Dec 13, 2023 -

Crown Buick GMC responded

Agradecemos sinceramente tus amables palabras. Nos alegra saber que pudimos ayudarte con todo lo que necesitabas y que tu experiencia con nuestro vendedor fue positiva. La satisfacción del cliente es nuestra máxima prioridad. Si en el futuro necesitas más ayuda o tienes alguna pregunta, no dudes en ponerte en contacto con nosotros. ¡Gracias por elegirnos! Atentamente, Jenna Sellstrom Directora de Ventas/Internet BDC Crown Buick GMC

November 15, 2023

When I drove up, Kwanzaa Washington greeted me, and when I called, she answered my questions she scheduled me, and when I went to leave, she wasn’t even helping me, but recognize my name, and asked me More

by JAN_SAVOIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for your positive feed back! Kwanzaa is thrilled to have made a positive impact on your experience. Your kind words are truly appreciated. If you ever have more comments or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 15, 2023

The dealership employees were very friendly and knowledgeable. Brandy was very helpful and kind and did not put any pressure on my decision making process. I wanted to drive away with a vehicle and More

by perktec
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandy Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Mayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : One owner or manager, don't remember name
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November 14, 2023

Sandy and Crown Buick were fabulous! Great car buying experience. I am recommending her and the dealership to my friends! More

by helenbabin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandy Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Crown Buick GMC responded

Thank you for your kind words! We're thrilled to hear that Sandy and Crown Buick provided you with a great car buying experience. Your recommendation means a lot to us, and we appreciate your trust. If you ever have more comments or if there's anything else we can assist you with, feel free to reach out. Enjoy your new vehicle, and thank you for choosing us! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 14, 2023

She is the REASON that I purchased a new car from Crown. Her professional and customer care are unsurpassed. More

by jayeinds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandy Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for choosing Crown, and we greatly appreciate your positive feedback! We're thrilled to hear that Sandy played a key role in your decision to purchase a new car. We're grateful for your recognition. If you ever have more comments or if there's anything else we can assist you with, feel free to reach out. Enjoy your new car, and thank you for trusting us with your purchase! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

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