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Crown Buick GMC
St. Petersburg, FL
3,706 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,706 Reviews of Crown Buick GMC
February 07, 2015
Beyond Happy Just picked up my 2015i Denali 2500 HD and love it! Ordered the truck in November, it was built on Jan 20th and my butt warming the seat just 15 days Just picked up my 2015i Denali 2500 HD and love it! Ordered the truck in November, it was built on Jan 20th and my butt warming the seat just 15 days later. Talk about "the new car smell"!! We ran into a minor issue while getting my truck and the general manager as well as my sales guy stepped right up, likes flies on poop! The did a great job of keeping me informed as to what was going on, and correcting the issue. They have guaranteed a customer for life. I highly recommend Crown Buick GMC!!!! More
by clayton
Employees Worked With
Brian Gerts, Craig Blacklidge
February 06, 2015
No better place to go! As usual, Bill Hevel went above & beyond to get my issues resolved. Friendly & up front about what is what. Can't ask for more than that! As usual, Bill Hevel went above & beyond to get my issues resolved. Friendly & up front about what is what. Can't ask for more than that! More
by Elly Schwartzkopf
Employees Worked With
William Hevel
February 05, 2015
Excellence I will continue to bring my vehicle to Crown Buick. I always get excellent customer service when I come through the door. Michael Gregory welcomes me I will continue to bring my vehicle to Crown Buick. I always get excellent customer service when I come through the door. Michael Gregory welcomes me with a smile and make me feel comfortable bringing my vehicle there. He is awesome. Thanks Michael for all you do. More
by vinetta
Employees Worked With
Michael Gregory
February 01, 2015
Our family will always use Crown for car needs My husband and I brought our Saturn Vue at Crown.We had to bring the vehicle back to Crown due to the transmission failed and the car was not drivable My husband and I brought our Saturn Vue at Crown.We had to bring the vehicle back to Crown due to the transmission failed and the car was not drivable. When we arrived with the car, which was being towed, the first man we spoke to in the service dept. was extremely rude and advised us that the warranty was not going to cover it because we did not have our tires rotated every 5000 miles. I was extremely upset and felt cheated and since we had only had the car for 9 months thought we were going to be paying for a car we couldn't drive, since we did not have the money to replace the transmission. Then my hero enters the picture!!! Greg Berry was kind and very sympathetic to our situation. He explained that if we took the car for oil changes they usually rotate the tires as well and sure enough when we called to see if we could get a copy of our receipts from the place they had also rotated the tires!!! Thanks to Greg we ended up paying only the deductible and the mechanics at Crown fixed our car so it runs like new!!! Greg replaced the entire transmission and gave us a beautiful 2015 Buick Enclave to drive until it was finished. We can't thank Greg enough and he saved Crown from losing some very unhappy customers. Everyone we have come across at Crown has been wonderful, except for that one bad experience. Now our whole family drives cars from Crown and we all have them serviced at Crown as well. Way to go Greg Berry!!!! More
by perkins
Employees Worked With
Greg Berry
January 31, 2015
Excellence I will continue to bring my vehicle to Buick Crown simply due to the excellent service I get each time I bring my vehicle in for an oil change. Michae I will continue to bring my vehicle to Buick Crown simply due to the excellent service I get each time I bring my vehicle in for an oil change. Michael Gregory always greets with a friendly smile and that's goes a long way Keep up the excellent customer service you always provide. Thanks for all you do. Vinetta B. More
by vinetta
Employees Worked With
Michael Gregory
January 30, 2015
Quality Service! Willam Hevel really went out of his way to make sure I was satisfied. When i picked up my new car the was a defect in the A-Pillar, just didn't fit r Willam Hevel really went out of his way to make sure I was satisfied. When i picked up my new car the was a defect in the A-Pillar, just didn't fit right and I was very unhappy wity the way it looked. Not only did Bill realize that the part that was ordered was the wrong part, when the new part that he ordered came in, he installed it himself. No lines, no waiting, no appointment. He took good care of me. I am therefore very excited that he is my service advisor for as long as own my Buick, or for as long as he works there. Bill you're not allowed to leave for at least 5 years ;) Thank you! More
by jason.ventola
Employees Worked With
William Hevel
January 30, 2015
LIARS- DONT WASTE YOUR TIME AND MONEY After my visit with Crown Buick today I am completely disgusted to say the least. I feel belittled. I never in my life have been treated like this bef After my visit with Crown Buick today I am completely disgusted to say the least. I feel belittled. I never in my life have been treated like this before. We had went in the Crown Buick after seeing an ad for a used van listed as $13,995.00 online. We looked at the van and said it was great. We let the woman know we were interested in it, and made an offer of $10,500. (Knowing that theres always room for negotiation on car purchase!) The woman who we were working with Tammy, came back and said it was listed incorrectly online that is was really $15,995.00 and that they would honor the price of $13,995.00 but only for today. We thought about and went back and forth with prices with Tammy, and she would go to her supervisors and managers to go over with the prices. Finally we agreed to pay $13,995.00 for this vehicle. ALL OF A SUDDEN, they decided to not honor the price and Tammy acted like she never had told us they would honor this number, a complete blatant lie. I could not believe this woman was completely lying to our faces. The manager who was the most arrogant, condescending person I have ever attempted to do business with came over to us, just to belittle us. Instead of coming over to us and treating us properly like a manager of a Car Dealership should. He had said to us "Your the ones who gave me the completely insulted offer of $10,500.00 on that car." I was completely taken back. When ever you purchase a car, house, etc. you ALWAYS haggle and go back and forth with prices! We knew we weren't going to get it for $10,500 but we needed somewhere to start. Needless to say this was not a comment a manager should say to potential clients. Throwing lie after lie. They acted as if Tammy never went back to them with the prices. Coming up with lame excuses that it was not incorrectly priced, but that theres really $3,000.00 that gets tacked on for fees. Well that didn't make sense, because then that would make the cars price $16,995.00 and not $15,995.00. They treated us as if we were stupid since we are young. They never would of pulled a stunt like this on some who was older in age. I honestly felt like I was in the twilight zone when walking out of the dealership, after being insulted and abused. They always say never trust a used car salesman, and now I know why. I would never give this dealership my money. I would rather walk, and get where I need to get instead of buy a vehicle from Crown Buick! Especially that manager Mike Mathis, and Tammy Wagner that lying saleswoman! More
by KimiGerpe
Employees Worked With
Mike Mathis, Tammy Wagner
January 30, 2015
Auto maintenance made easy My job, as an independent manufacturer’s rep, although I do enjoy it, requires that I drive roughly 40,000 miles each year. So I cannot afford for my My job, as an independent manufacturer’s rep, although I do enjoy it, requires that I drive roughly 40,000 miles each year. So I cannot afford for my vehicle to be down for any length of time, and am very picky about who I have work on my family’s vehicles. As a result, I take our vehicles to Greg Berry, my advisor and Brian Hartford, my mechanic, at Crown Buick GMC, to provide the regular maintenance on them. I trust them for both their competency and their honesty. I don’t have to worry about whether or not the job will get done right or whether or not I’m getting an honest deal. I know that they work towards my best interest and help keep my vehicles in optimum condition, which I must have when I’m out on business trips. They are my Go-To people when it comes to all the vehicles in our family. …. I also go to Crown Buick GMC because of the nice, clean, friendly and updated area they provide to those of us who wait for our cars to be serviced. I usually bring my laptop and get situated on the table or desk and am able to get a lot of work done, as though I’m in my own office. The waiting area is a nice environment also for those who just want to sit back and relax while waiting for their vehicle. … Crown Buick GMC gives me no reason to look elsewhere for my car maintenance. Very pleased with them. More
by Shawn T.
Employees Worked With
Brian Hartford, Greg Berry
January 30, 2015
Thanks Jim and Doug I had a great experience at Crown Buick GMC. Jim Brown and Doug Ramon took care of me and helped me purchase a 2004 used truck. They were very nice I had a great experience at Crown Buick GMC. Jim Brown and Doug Ramon took care of me and helped me purchase a 2004 used truck. They were very nice and attentive and made sure the car was in good condition before I drove it home. I would recommend them to anyone. Thanks again for your help! More
by Jacky
Employees Worked With
Doug Ramon, James Brown
January 28, 2015
Grounded, Realistic and Understanding Customer Service Brought my 2012 Acadia in for an oil change, tire rotation and seatbelt recall (late) on Saturday. Bill was busy so he asked Abi to assist until he w Brought my 2012 Acadia in for an oil change, tire rotation and seatbelt recall (late) on Saturday. Bill was busy so he asked Abi to assist until he was free. Abi entered all of my info and concerns and I just mentioned I needed to be somewhere with my daughter in 1 1/2 hours would that be enough time and he said I have a loaner for you - no worries. That was my first wow because I have never had that offer at another dealership. Abi didn't hesitate to help me in a pinch. Awesome! So now I am in 2015 Acadia for the afternoon and I am literally getting in the car to go to the dealership and Bill calls and says keep the car until Monday, I am trying to get you the best price available on tires and I am not satisfied that we have addressed all of your concerns yet. Nice, no problem I will drive the new car! Monday morning comes Bill calls - good news/bad news - lays it all out, gives me the prices/options. Then we talk tires.....ugh hate buying tires.....he took the time to really talk to me about my options, his opinions and advice and asked that I call him on Tuesday with my decision on which tire was within my budget. He totally got that I live on a budget and only have what I have and worked with me on it. He was able to get me a great deal on my service in the shop and the tires and I am very grateful for his customer service, sincerity and understanding. Thank you Bill Hevel!!!!!!! More
by lynnettevalle
Employees Worked With
Abi Mateo, William Hevel
