Crown Buick GMC - Service Center

I have had good experiences with this dealership. Sometimes it takes a little longer than expected. Sometimes it takes a little longer than expected. More

Service Rep. Gary was very helpful. He was upfront on projected charges and repair time. Repair was completed quickly. Very satisfied. Gary was very helpful. He was upfront on projected charges and repair time. Repair was completed quickly. Very satisfied. More

Everyone is always so nice and the waiting room is always nice and they always leave my car spotless nice and they always leave my car spotless More

I would love to share my experience with you! My service advisor was extremely rude. I bought the vehicle in for a service update for the auto start. I was initially told to just drop it off and My service advisor was extremely rude. I bought the vehicle in for a service update for the auto start. I was initially told to just drop it off and as soon as I drop it off it would go to the back and take about 30 mins. However, I was sitting for about an hour and I noticed the car hadn’t gone to the back. I went to my service advisor and nicely said “ hello sir, do you know when they will pull my vehicle to the back?” He replied, “whenever they come get it.” Taken aback, I asked do you know when that will be because I would have to get to work soon. He replied again with “whenever they come to pull it back there!” I advised him, that I could not stay and I advised I’ll come back another day. Instead of asking me when I would like to reschedule, he got up from his seat and snatched the number out of the car and came back in the office area and said your keys is in the car. I then go to my car, realizing hey I haven’t set up another appointment, so I go back in and he is talking about me to the lady working next to him, and as I walked in he tried to be quiet. I approached him, and asked can I schedule an appointment for tomorrow. He said just come in, I asked was he sure because I had to schedule one for today. He said no, I left out. I then get in my car, mimicking my motions in a flamboyant, and sassy manner. I’m guessing because I am gay. So I lowered the window down and just stared because I don’t entertain ignorance. The next day I come back with my work laptop prepared to wait the duration that it may take, and immediately as I walked in, I stepped to the side for one of the ladies to take care of me and he rushes and says I’ll take care of you. I advised I prefer one of the ladies to help me he says no I have your paperwork on the desk from yesterday. I allow him to assist me and take the car to the back since he was so persistent, however I was very uncomfortable. I prefer to use another dealership from now and would not like to be associated with this one. The way I was treated was unacceptable. I don’t know what his problem was, but I definitely showed him grace and respect. More

i got a 30 min notice that my truck was ready before the service center shut down. by the time i got there, it was closed. no one in the dealership could check me out. so I had to uber back home and leave service center shut down. by the time i got there, it was closed. no one in the dealership could check me out. so I had to uber back home and leave my truck there until Monday morning. Absolutely ridiculous!! especially when I dropped my truck off at 9am that morning. Any other time, had I stayed in the lobby, the oil change (only) would have been done in 1.5-2hrs. because I dropped it off, they pushed my truck back until the end of the day. so i was out of transportation for the weekend and $60 in uber charges for nothing. More

Great service! They got me in and out in no time. Always satisfied with them! They got me in and out in no time. Always satisfied with them! More

Always helpful and caring. They take care of their customers. Would highly recommend the service department. Brandon Rehage is the best!!! They take care of their customers. Would highly recommend the service department. Brandon Rehage is the best!!! More

I always bring my vehicle in to Crown Buick. I trust them and glad that service advisor Tara Modica is back. Chad in the maintenance always does a great job. I trust them and glad that service advisor Tara Modica is back. Chad in the maintenance always does a great job. More

Once again, outstanding service. They know that my time is valuable so they put me into a loaner vehicle so I didn’t have to wait for the service to be completed. They know that my time is valuable so they put me into a loaner vehicle so I didn’t have to wait for the service to be completed. More

They took my vehicle on time and did a great job of taking care of all my service needs. taking care of all my service needs. More