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Crown Buick GMC - Service Center

Metairie, LA

4.5
1,115 Reviews

1,115 Reviews of Crown Buick GMC - Service Center

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August 28, 2024

Very easy to schedule The wait was shorter than expected Everyone was very personable Thanks More

by JOYLMORALES123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

The service was great and anoil leak was fixed. Fixed another problem by changing the torque converter. More

by MROBRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danette Pizzolato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwain Lefebre
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2024

It's always a wonderful experience at Crown, Buick and GMC. They are always kind, courteous and professional. More

by ALTIMA5454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2024

Love Crown Buick GMC! It’s like coming home, everyone is friendly and there to help you with all of your needs! I would HIGHLY RECOMMEND THEM‼️ More

by HENPEGMER10Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Agate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Dauzat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danette Pizzolato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwain Lefebre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Verdin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Groestch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Trahan
August 25, 2024

Crown Buick GMC has the best service department and service is what truly sets a dealership apart. Anyone can sell a new vehicle at or below invoice to drive traffic through the door. But a great servi More

by Kmilano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Leaumont
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Dauzat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danette Pizzolato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwain Lefebre
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Seawright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Groestch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Trahan, Gary Gueldner
August 23, 2024

I called Friday evening got my truck in the shop Saturday morning got my truck out the shop Wednesday afternoon warranty took care everything no problem 👍🏿 More

by BIGDEEBYESNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

This dealership is the absolute best. Great customer service by all parties involved. I only bring my vehicle here. More

by DANIT36000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Dauzat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danette Pizzolato
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

Kyle appeared to be mad about everything his explanation of service I asked a question about a problem I thought my vehicle was having and his response wasn’t very courteous but very sharp and uncomfortabl More

by kanderson1537
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2024

Would not go back here. The service department here is awful and needs new people More

by 89taylor12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Gueldner
Aug 22, 2024 -

Crown Buick GMC responded

I'm sorry to hear that your experience with our service department was disappointing. We strive for excellence, and it's clear we missed the mark. Your feedback is important, and we'd like to make things right. Please reach out to us directly at rgurtner@crownbuickgmc.com so we can address your concerns and work towards improving our service. Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 22, 2024

I have never owned a GMC and have been requesting for over two years to be removed from your mailing list with no success. That’s no way to run a dealership. More

by RBG1308
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Crown Buick GMC responded

Hi there, we apologize for the inconvenience and frustration this has caused. Your request to be removed from our mailing list is important to us, and we would like to take action asap. Please send us a direct message with your contact details so we can ensure your information is removed from our list immediately. Thank you for bringing this to our attention, and we appreciate your patience as we work to correct this. I can be reached at jennas@crownbuickgmc.com. Thank you. Jenna Sellstrom BDC/Internet Director Crown Buick GMC

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