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Crown Buick GMC - Service Center

Metairie, LA

4.5
1,114 Reviews

1,114 Reviews of Crown Buick GMC - Service Center

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July 26, 2024

I was very pleased with the service I received at Crown. A technician was brought out to see if a quick fix was possible. I appreciated that they took the time to check on that first! Great communication an More

by JEN_KERWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Coco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Crown Buick GMC responded

Hi there! Thank you for your kind words! We're glad you appreciated our efforts to provide a quick fix and the great communication. We look forwarding to helping you in the future. Jenna Sellstrom BDC/Internet Director Crown Buick GMC

July 25, 2024

Service was very good and Kyle Kennedy explained what type of service I was getting, called me back to let me know my car was ready for pick up. The service department was great and everyone is very nic More

by cbscarol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
Jul 26, 2024 -

Crown Buick GMC responded

Hi there, Thank you for your feedback! We're glad to hear Kyle Kennedy provided excellent service and kept you informed about your car. We appreciate your kind words! Jenna Sellstrom BDC/Internet Director Crown Buick GMC

July 25, 2024

Always super courteous and helpful. As always, Fast repair turn around and done right!! Highly recommended! More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
Jul 26, 2024 -

Crown Buick GMC responded

Hi Kevin, Thank you for your kind words! We're thrilled to hear you had a positive experience with our team. We look forward to helping you in the future. Jenna Sellstrom BDC/Internet Director Crown Buick GMC

July 25, 2024

Service department did not fix my vehicle after saying the part was in but wasn’t . I was told they never ordered but when we made the appointment were told it was in then was told they looked to see if t More

by LOISEL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Kennedy
Jul 26, 2024 -

Crown Buick GMC responded

Hi there, I'm sorry to hear about your recent experience with our service department. It sounds like there was a misunderstanding regarding the part availability, and I apologize for any inconvenience this has caused. We value your business and want to make things right. Please contact our Service Manager directly so we can resolve this issue promptly. rgurtner@crownbuickgmc.com Jenna Sellstrom BDC/Internet Director Crown Buick GMC

July 24, 2024

Friendly and professional service / convent location --highly recommend this dealership-large selection of new vehicles More

by GUYCA2947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Sellstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danette
July 24, 2024

service was very good, and the people are nice. My vehicle was on time. My wait time was minimal. More

by SUNBEAM421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Crown Buick GMC responded

Hi there, Thank you for your feedback! We're pleased to hear that you had a positive experience with our service, enjoyed minimal wait time, and found our team to be nice. We appreciate your business and look forward to serving you again! Jenna Sellstrom BDC/Internet Director Crown Buick GMC

July 24, 2024

Wonderful, wonderful atmosphere! Great experience overall established very nice. Very pleasant. I felt welcomed. I wish I would’ve bought my car from the dealership, but the service More

by CRISTYARC7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danette Pizzolato
Jul 26, 2024 -

Crown Buick GMC responded

Hi Christy, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the atmosphere and had a great experience with Danette. If you ever decide to purchase a vehicle, we'd love to assist you. Thanks for recommending us! Jenna Sellstrom BDC/Internet Director Crown Buick GMC

July 22, 2024

Has always had great service and why I continue to buy Buick or GMC vehicles . More

by RSCHULTZ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don "Duck" Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2024

Up until recently Crown was the first place I would bring my Enclave for service, HOWEVER, this last visit for vehicle Recall service has me now somewhat reluctant. First I've been waiting for feels like More

by MRKILOVOLTS04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Bourg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Sellstrom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
2.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2024

Pouring rain storm and the staff worked right through it. Thank you for excellent service on my vehicle. More

by MARYGLOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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