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Crown Buick GMC - Service Center

Metairie, LA

4.5
1,069 Reviews
Call Service Center (504) 302-8970

1,069 Reviews of Crown Buick GMC - Service Center

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January 08, 2024

Crown Buick provided great service at a fair price! ! Brandon and his crew go above and beyond to make sure everything is fixed correctly. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 07, 2024

Service was quick and easy. The staff was curtious and friendly. It only took about 45 minutes. More

by josephducote2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 07, 2024

Service personnel were professional and courteous. Handled the service professionally. The service was completed on time and complete. More

by PAULEMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 06, 2024

It always takes way too long. Over two hours for an oil change is ridiculous. The department definitely needs planning help. I should not have to leave my car for 3-4 days before More

by SHELLEYLTHOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know who I worked with
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Feb 14, 2024 -

Crown Buick GMC responded

Hello, we apologize for the extended wait times you experienced for your oil change and the delay in addressing certain alerts with your vehicle. Your feedback is invaluable, and we're committed to improving our service to better meet your needs. Please contact us directly so we can address your concerns and ensure a more efficient and satisfactory experience for you in the future. rgurtner@crownbuickgmc.com. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust as your preferred dealership for your car's needs. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

January 05, 2024

Crown Service Dept was very professional and efficient. They didnt waste any time. I was also able to be comfortable and work remotely while they did maintenance on my truck. Great job! More

by ROIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 05, 2024

Great service. I am very satisfied with the work they performed on my vehicle and will bring my vehicle back in the future. More

by FRANKDATANK721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Merkle
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January 02, 2024

I went in for a low beam headlight being out and it was just a light bulb. The service was performed rather quickly and everything went well. More

by MLOCKHART313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
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January 01, 2024

Always personal and excellent service. They go above and beyond for their customers and there's never ant xxxxxxxx. More

by DCYANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Crown Buick GMC responded

Hello! We're delighted to hear that you consistently receive personal and excellent service from us! Providing exceptional service and going above and beyond for our customers is always our priority. Thank you for your kind words and for trusting us with your needs. We look forward to continuing to exceed your expectations in the future. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

January 01, 2024

I was disappointed that I was charged $12 for an estimate for future work on my truck. More

by jnoehl58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
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Feb 14, 2024 -

Crown Buick GMC responded

Hello, we apologize for any confusion regarding the charge for the estimate on future work for your truck. Our aim is always to provide transparent and fair pricing, and we regret if this did not meet your expectations. Please contact us directly to discuss the charge, and we'll do our best to address your concerns and ensure your satisfaction. Thank you for bringing this to our attention. Rgurtner@crwonbuickgmc.com Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

January 01, 2024

Kyke is awesome Fast and essy ti work with Wouldnt go anywhere elsefir service to my sierra More

by sandy37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Sellstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn Normand
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Feb 14, 2024 -

Crown Buick GMC responded

Hi there! Thank you so much for your kind words! We're thrilled to hear that Kyle provided you with excellent service and made your experience fast and easy. We truly appreciate your loyalty and trust in us for servicing your Sierra. If you ever need anything in the future, please don't hesitate to reach out. We're here to help! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

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