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Crown Buick GMC - Service Center

Metairie, LA

4.5
1,132 Reviews
Call Service Center (504) 302-8970

1,132 Reviews of Crown Buick GMC - Service Center

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November 29, 2023

The last 2 times have disappointed me. My car was still under warranty and they and factory refused to replace my faded seat which was replaced before for same reason. This time I was told More

by TERRYLBERGERON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robin Gurtner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Crown Buick GMC responded

Hi Terry, I completely understand your frustration, and I'm sorry for the disappointment you've experienced. It's disheartening when warranty coverage or previously addressed issues aren't taken into account during service. Your time is valuable, and it's not our intention to cause inconvenience. I'll ensure your feedback reaches the relevant team to address these concerns and work toward a resolution. If there's anything specific we can do to make this right or assist you further, please don't hesitate to reach out. JennaS@crownbuickgmc.com Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 29, 2023

Excellent service. Efficient process .very friendly staff and easy to communicate with during service process More

by ctemple4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalob Guillot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for the positive review! Your satisfaction is our priority, and we look forward to providing the same level of service in the future. Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 28, 2023

I've never experienced a problem when having my vehicle serviced at Crown Buick GMC. More

by RGDESFORGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for sharing your positive experience! We're delighted to hear that you've never encountered any issues when having your vehicle serviced at Crown Buick GMC. Your satisfaction is our priority, and we appreciate your trust in our services. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 27, 2023

Professional greeting and very considerate of why I brought my car in for service. Excellent service department. More

by PATRICIAHBONURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for taking the time to share your positive experience! We're pleased to hear that you received a professional greeting and that our service department was considerate of your needs. appreciate your feedback & look forward to serving you again in the future. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 27, 2023

Excellent experience from start to finish! Called when I had a slight emergency with vehicle and they told me to go ahead and come in as soon as I could. Even with no appointment (and on a S More

by ARAHN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for sharing your positive experience with us! We're glad we could assist you promptly during your vehicle emergency. Providing excellent service from start to finish is our goal, and we appreciate your trust in us. If you ever have more needs or questions in the future, feel free to reach out. Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 27, 2023

ALL SERVICES WERE DONE PROPERLY AND QUICKLY, GREAT CUSTOMER SERVICE FROM EVERYONE WE ENCOUNTERED. THANK YOU FOR A GREAT EXPERIENCE. More

by tgiusti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn Normand
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that all services were done properly and quickly. Providing great customer service is our priority, and we're pleased to know that everyone you encountered contributed to a great experience. Thanks again for choosing us! Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 26, 2023

Clean a professional service, I was greeted soon as I walked in. The wait was not long More

by RWFRANKLIN1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for sharing your positive experience with us! We understand the value of your time, and we're glad the wait was not long. If you ever have more feedback or need assistance in the future, feel free to reach out. We appreciate your business! Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 26, 2023

My vehicle was taken care of at the schedule time. They did a great job. More

by SROBE19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thanks for the feedback! We're delighted to know that we met your expectations! Thank you for highlighting the timely service and the great job done on your vehicle. Your satisfaction is our priority, and we're here for any future automotive needs. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 22, 2023

Crown Buick service department fit us in a day prior to our appointment because we live an hour away and were in the area that day. Additionally, they were speedy and courteous and we absolutely appreciate More

by NICOLE.W.COLEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

We appreciate your positive feedback and kind words, we are here for any future automotive needs. Safe travels, and thank you for choosing Crown Buick GMC. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 20, 2023

They always diagnose the problem correctly and never keep me waiting needlessly. Are always courteous and easy to understand. More

by MLOCKHART313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Mack
Report | Print
Dec 13, 2023 -

Crown Buick GMC responded

Thank you for your wonderful feedback! Your satisfaction is our priority, and we appreciate your trust in our services. If you ever have more feedback or need assistance in the future, feel free to reach out. Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

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