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Crown Cadillac

Watchung, NJ

4.7
284 Reviews

1584 Route 22

Watchung, NJ

07069

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284 Reviews of Crown Cadillac

July 30, 2025

Dane was great to work with he definitely responded to my questions and concerns regarding my vehicle. I will continue to bring my car for service at Crown Cadillac. Great Customer Service… More

by Ron1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane
Jul 30, 2025 -

Crown Cadillac responded

Thank you for sharing your experience with Dane, Ron! We look forward to serving you again at Crown Cadillac. Safe travels!

July 24, 2025

Excellent Service from from Dane, member of service department. Well-done and keep it up Dane! More

by rarbai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro Digiuseppe, Freddy Baez
Jul 24, 2025 -

rarbai responded

Keep up the good work, Dane

Jul 24, 2025 -

Crown Cadillac responded

Thank you for this 5-star review and shoutout to Dane! All of us at Crown Cadillac appreciate your business!

July 19, 2025

Ken was very professional and knowledgeable . My concerns were handle to my satisfaction .and I would hesitate in recommmended Ken and this dealership. More

by Peter Sucato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Barker
Jul 22, 2025 -

Crown Cadillac responded

Peter, thank you for sharing your great review of Ken and the team! We appreciate your business and we hope to welcome you back to Crown Cadillac in the future.

June 30, 2025

Angela, Elaine, Freddy, John and Dane are good people who make you feel so comfortable and welcome at this dealership. It's bad when good people works at a place that changed and treat customers dollars More

by mrnyke4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dane, Angela, and Elaine all 5 stars, John OCarroll, Freddy Baez, Craig Sussner
Jul 28, 2025 -

Crown Cadillac responded

Thank you for sharing your thoughts with us. It's great to hear that our team members have made such a positive impact on your experiences over the years, but I'm sorry to learn about the changes you've noticed recently. We strive to maintain fair pricing and value customer relationships deeply, so it's concerning if we've fallen short in these areas. If you'd like to discuss this further or share more feedback, please feel free to reach out anytime. Thank you, Mauro DiGiuseppe - Service Manager - 908-561-2900 x 1126

May 18, 2025

Dane in service dept is the BEST! Honest and customer focused. Highly recommend Crown Cadillac More

by hgallup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane
May 19, 2025 -

Crown Cadillac responded

All of us at Crown Cadillac are happy to see this wonderful feedback! Thank you for sharing your kind regards for Dane and we'll see you next time.

May 07, 2025

Had my car serviced on 4/15. Dane was fabulous as was Angela. Crown is never a disappointment. More

by thenursebetty@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I normally deal with Freddy but he was off and Dane navigated the process and he was great.
May 07, 2025 -

Crown Cadillac responded

Your feedback for Dane is much appreciated! Thank you for supporting Crown Cadillac.

April 29, 2025

I have been a crown Cadillac customer for twenty one years. Always satisfied with service. More

by mhayes2515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro Digiuseppe, John OCarroll
Apr 29, 2025 -

Crown Cadillac responded

The team at Crown Cadillac loves seeing great reviews! Thank you!

April 05, 2025

Services are excellent, 7500 mile service was completed in a timely manner. The car was returned looking brand new! I will continue to have all services accomplished at Crown Cadillac. Besides being profes More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela, Mauro Digiuseppe, Freddy Baez
Apr 07, 2025 -

Crown Cadillac responded

Bill, we're delighted to hear that your 7500-mile service experience at Crown Cadillac was excellent and timely! Our team takes pride in delivering professional and friendly service. We look forward to seeing you for future services!

March 26, 2025

I have always had a great experience with Crown Cadillac. Freddy and the entire staff are highly skilled and professional. I recommend Crown Cadillac to anyone who is looking for a great team of professional More

by Darren Small
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Baez
Mar 27, 2025 -

Crown Cadillac responded

Darren, we're delighted to hear about your positive experiences with Freddy and the team at Crown Cadillac. Thank you for recommending us!

March 26, 2025

Yes he helped me with my situation and kept me informed about everything he was awesome! More

by pbarrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John OCarroll
Mar 27, 2025 -

Crown Cadillac responded

Thank you for sharing your positive experience with Yes at Crown Cadillac! We appreciate your five-star review.

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